Penn Station East Coast Subs

I frequent this location and there is usually a 90% chance that my order is always wrong. On top of my sandwich being wrong they left out the fries on my most recent order. I should have known better to check but was in a hurry. I called and the manager said she would refund my order. She in fact did not refund my order. And honestly if the employees would have just stopped their conversation and paid attention it probably would have never been an issue.

Atmosphere: 1

Food: 1

Service: 1

Went in to pick up a doordash. Went to the counter and waited like I normally do. Two employees saw me and then turned around and kept working not even acknowledging me or asking me if I was there for a pick up. An older woman with a ponytail passed by and I stopped her to ask if I could get some help please because I had been standing there and no one has acknowledged me or try get my order. She had a rude tone and told me that I should speak up if I wanted help and maybe I would get some. And she kept saying it over and over as she tried to push the food at me. Like here take it. I have already sent an email about rhe situation.

Atmosphere: 1

Food: 2

Service: 1

Best Penn Station restaurant I've been to.

Atmosphere: 5

Food: 5

Service: 5

Great food. Fresh!

Atmosphere: 4

Food: 5

Service: 5

The sandwiches are good especially the Philly cheese and the Dagwood

Atmosphere: 4

Food: 4

Service: 4

One of My favorite 😍 sub places ever!

She gave me a discount card, extra fries and a free drink for a mistake on a order. Excellent job.

Atmosphere: 5

Food: 5

Service: 5

This comment is really just about doordashing at this location. Everyone should know that we have to get our own drinks and that's unsanitary. I have to ask for a sticker to go over the lid every time I have to make their drink. Me touching a person's lid that is going on their drink is concerning. Not to me because I know my hands are clean but not everyone is clean enough to wash their hands on the regular.

Very discriminatory to LGBT people another good ole boy place 😡 food looks ok but nothing special

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sub

New fries were a real thing. Not too bad, except they were nearly $8.00 which is why I can't go back until the first of the month.

Atmosphere: 3

Food: 4

Service: 4

Great customer service & always great food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

Good food for your $$$

Atmosphere: 5

Food: 5

Service: 5

Went today for first time in years, Elizabethtown location. Staff extremely rude, immature. Came back out to my car because they couldn't accept a large bill. I look up as I'm pulling out, all three are looking at us laughing, then I got flipped off by one employee. Unbelievable. People act like they want and managers allow it it seems.

Service: 1

The manager talks to her employees like crap in front of other employees and customers. She didn’t know who I was or why I was there as a customer and saw one of her employees come off break early to come see that I was there before helping me remember what I like to eat there and she was there less than 30 seconds when the manger Alexis came out and was extremely rude to us both and embarrassed the employee in the lobby and never apologized to me the next time I came in. She doesn’t keep up with the health code and left before inspection the other day because she knew it was gonna fail. Leaving them without a manger on clock for the health inspector. She is constantly rude and going on smoke breaks that take 2-3 cigarettes each time and doesn’t wear or make her employees wash their hands or wear gloves. The employees are all friendly and very good about getting your order out quickly. Not a good in store experience though with her working.

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Philly Cheese Steak and Medium Fries, Sub

The food is always good if they get your order right. I've been there twice and both times they have made a mistake on one of my sandwiches. Also don't go to this location during peek hrs you will wait forever. I ordered 3 sandwiches and a large fry and it took over an hr to get my food.

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Italian Sub with Fries, Chicken Parmesan, Chicken Teriyaki, Sub