Anytime I’ve ever went to this Rally’s they consistently get your order wrong. I don’t ask for anything specific, I order it just as the meal comes and the last time I got a chicken sandwich when I ordered a burger… Be sure to double check everything before you leave if you choose to go here.
Atmosphere: 1
Food: 3
Service: 1
Eddie Valdez
Terrible service from the staff
Atmosphere: 1
Food: 4
Service: 1
Randy Tate
I do DoorDash for a living and usually this place is great with it but today 08/04/2025 I legitimately waited a hour straight after being told to go to the delivery window to get the order and not a soul came to the window complete and total waste of my time which is also my money
Atmosphere: 1
Food: 1
Service: 1
Jason Riggs
I am posting this review to report a serious and documented food safety violation I personally witnessed — and recorded on video — inside this Rally’s location in Elizabethtown, Kentucky.
During my visit, an employee was observed wearing only one glove on his left hand while using his bare, ungloved right hand to directly handle and wrap a customer’s sandwich. This is not an exaggeration — the violation is clearly and visibly captured on video.
This type of behavior violates multiple food safety regulations, including:
⚖️ Violated Health Codes & Laws FDA Food Code 3-301.11(B): “Food employees may not contact exposed, ready-to-eat food with their bare hands.”
Kentucky Food Establishment Act and State Regulation 902 KAR 45:005: Establishes strict hygiene standards for all food establishments and requires the prevention of bare-hand contact with ready-to-eat foods.
Public Health Sanitation Laws (KRS 211.180): Grant the state authority to investigate unsanitary conditions posing a threat to public health.
Out of concern for public health, I have taken the following steps:
Filed a formal complaint with the Lincoln Trail District Health Department
Submitted the video as evidence to local health authorities
Contacted multiple local news outlets regarding the incident
Preserved the video and screenshots in case of regulatory or legal proceedings
Let me be clear: this is not a disgruntled opinion — this is a firsthand, documented health code violation that the public deserves to be made aware of. If this is happening out in the open, one can only wonder what occurs behind the scenes.
🛡️ This review is protected under the First Amendment of the U.S. Constitution and the Freedom of Information Act (5 U.S.C. § 552). I am within my legal right to report, share, and document incidents that directly affect public health and consumer safety.
⚠️ Until Rally’s addresses this publicly, retrains its staff, and demonstrates compliance with state and federal food handling laws, I strongly advise others to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Heather M
Ordered medium size and received small
Service: 1
Niyah Felker
Nathan and Rob pulled through with excellent service. Even fixed my order without fuss!
Atmosphere: 5
Food: 5
Service: 5
RichBella Lynn
Rally’s Review – Unacceptable Behavior from the General Manager
I had a very disappointing experience at Rally’s today. I placed an order and went to pay with a $50 bill because I had accidentally left my debit card at home. Ryan, who said he was the General Manager, refused to take it, saying he didn’t want to make his drawer low for the next customer.
Before anything escalated, I asked politely if I could speak to someone above him. He responded, “I’m not going to give out his info.” Then I asked if anyone on staff might have change, and instead of trying to help or problem-solve, he said, “I’m not going to argue with you,” and slammed the window in my face before walking away.
My 17-year-old son was in the back seat. He works at McDonald’s, and I told him, “This is exactly how you should never treat a customer. If you acted like that, you’d be fired.” It was a teaching moment—but it shouldn’t have come from watching a General Manager act this way.
Rally’s should seriously evaluate who they put in leadership positions. This kind of customer service is unacceptable and turns people away from your business.
Service: 1
Derek Kacar
I didn't check my bag but I shouldn't have to. My wings were absent from the order. I went back the next day with my receipt and the guy took my information in the back of a grease stained receipt, promising a voucher. He was acting very irritable. I'll be shocked if I ever get the voucher. However, the food I did get was bomb and everything else was fine
Atmosphere: 3
Food: 5
Service: 1
Donald Figg
Spent 30 dollars and only thing was right was milkshakes and bite box Ask for two Philly cheesesteak meals with no onion Instead got two beef patties with bacon and extra onion
Atmosphere: 3
Food: 1
Service: 3
R N
Pathetic a person can't understand what you say when you tell them only onion, bacon & cheese. Ol dude proceeded to tell me it comes with sauces.. ok I get that but when someone says onion,bacon & cheese that's what the heck I wanted not mayo. Place used to be good but now seems like they got some burned out people who can't think straight. Smfh. When you say specifically what you want then they add what they want your wrong avoid the place I would & will.. 🤷🏼♀️ p.s if your seeing the comment ol dude sounds like you need to teach your trainee better communication & how to take a order correctly..
I was parked so we could “wait for fresh meat to come off the grill.” My food hadn’t come out after 15 minutes, so I went to check on it and the woman was rude. I asked for a refund. I was told no one in the store was able to refund my money and I could come back later if I wanted one. I spent $50 for my family to have a fast lunch and not only waited a total of 25 minutes but the manager was not remotely apologetic. I get that the job is stressful, but all I wanted was what I PAID for, within a reasonable amount of time. TERRIBLE EXPERIENCE. Wretched staff. RIDICULOUS policy if no one can even give you a refund when something goes terribly wrong.
Atmosphere: 1
Food: 1
Service: 1
Brittany Nicole Saltsman
Tabitha was very rude and disrespectful she gave me the wrong order and refused to refund me and then when asked for her name to call higher ups about her she said I don’t have to tell you that laughs and slams the window in my face! This is the most disrespectful person I’ve ever seen in fast food never eat here
Atmosphere: 1
Food: 1
Service: 1
Austin Booker
Food was super greasy
Haylie Nicole
There was great food and service when I came though. I will definitely be going back.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Foust
I like this Rally's and Ryan is a great worker but, I will always love my home town Rally's on New Cut I just love Rally's great fries great people and always smiling 😊
Anytime I’ve ever went to this Rally’s they consistently get your order wrong. I don’t ask for anything specific, I order it just as the meal comes and the last time I got a chicken sandwich when I ordered a burger… Be sure to double check everything before you leave if you choose to go here.
Atmosphere: 1
Food: 3
Service: 1
Terrible service from the staff
Atmosphere: 1
Food: 4
Service: 1
I do DoorDash for a living and usually this place is great with it but today 08/04/2025 I legitimately waited a hour straight after being told to go to the delivery window to get the order and not a soul came to the window complete and total waste of my time which is also my money
Atmosphere: 1
Food: 1
Service: 1
I am posting this review to report a serious and documented food safety violation I personally witnessed — and recorded on video — inside this Rally’s location in Elizabethtown, Kentucky.
During my visit, an employee was observed wearing only one glove on his left hand while using his bare, ungloved right hand to directly handle and wrap a customer’s sandwich. This is not an exaggeration — the violation is clearly and visibly captured on video.
This type of behavior violates multiple food safety regulations, including:
⚖️ Violated Health Codes & Laws
FDA Food Code 3-301.11(B): “Food employees may not contact exposed, ready-to-eat food with their bare hands.”
Kentucky Food Establishment Act and State Regulation 902 KAR 45:005: Establishes strict hygiene standards for all food establishments and requires the prevention of bare-hand contact with ready-to-eat foods.
Public Health Sanitation Laws (KRS 211.180): Grant the state authority to investigate unsanitary conditions posing a threat to public health.
Out of concern for public health, I have taken the following steps:
Filed a formal complaint with the Lincoln Trail District Health Department
Submitted the video as evidence to local health authorities
Contacted multiple local news outlets regarding the incident
Preserved the video and screenshots in case of regulatory or legal proceedings
Let me be clear: this is not a disgruntled opinion — this is a firsthand, documented health code violation that the public deserves to be made aware of. If this is happening out in the open, one can only wonder what occurs behind the scenes.
🛡️ This review is protected under the First Amendment of the U.S. Constitution and the Freedom of Information Act (5 U.S.C. § 552). I am within my legal right to report, share, and document incidents that directly affect public health and consumer safety.
⚠️ Until Rally’s addresses this publicly, retrains its staff, and demonstrates compliance with state and federal food handling laws, I strongly advise others to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Ordered medium size and received small
Service: 1
Nathan and Rob pulled through with excellent service. Even fixed my order without fuss!
Atmosphere: 5
Food: 5
Service: 5
Rally’s Review – Unacceptable Behavior from the General Manager
I had a very disappointing experience at Rally’s today. I placed an order and went to pay with a $50 bill because I had accidentally left my debit card at home. Ryan, who said he was the General Manager, refused to take it, saying he didn’t want to make his drawer low for the next customer.
Before anything escalated, I asked politely if I could speak to someone above him. He responded, “I’m not going to give out his info.” Then I asked if anyone on staff might have change, and instead of trying to help or problem-solve, he said, “I’m not going to argue with you,” and slammed the window in my face before walking away.
My 17-year-old son was in the back seat. He works at McDonald’s, and I told him, “This is exactly how you should never treat a customer. If you acted like that, you’d be fired.” It was a teaching moment—but it shouldn’t have come from watching a General Manager act this way.
Rally’s should seriously evaluate who they put in leadership positions. This kind of customer service is unacceptable and turns people away from your business.
Service: 1
I didn't check my bag but I shouldn't have to. My wings were absent from the order. I went back the next day with my receipt and the guy took my information in the back of a grease stained receipt, promising a voucher. He was acting very irritable. I'll be shocked if I ever get the voucher. However, the food I did get was bomb and everything else was fine
Atmosphere: 3
Food: 5
Service: 1
Spent 30 dollars and only thing was right was milkshakes and bite box
Ask for two Philly cheesesteak meals with no onion
Instead got two beef patties with bacon and extra onion
Atmosphere: 3
Food: 1
Service: 3
Pathetic a person can't understand what you say when you tell them only onion, bacon & cheese. Ol dude proceeded to tell me it comes with sauces.. ok I get that but when someone says onion,bacon & cheese that's what the heck I wanted not mayo. Place used to be good but now seems like they got some burned out people who can't think straight. Smfh. When you say specifically what you want then they add what they want your wrong avoid the place I would & will.. 🤷🏼♀️ p.s if your seeing the comment ol dude sounds like you need to teach your trainee better communication & how to take a order correctly..
Restaurantji Recommends
I was parked so we could “wait for fresh meat to come off the grill.” My food hadn’t come out after 15 minutes, so I went to check on it and the woman was rude. I asked for a refund. I was told no one in the store was able to refund my money and I could come back later if I wanted one. I spent $50 for my family to have a fast lunch and not only waited a total of 25 minutes but the manager was not remotely apologetic.
I get that the job is stressful, but all I wanted was what I PAID for, within a reasonable amount of time.
TERRIBLE EXPERIENCE.
Wretched staff.
RIDICULOUS policy if no one can even give you a refund when something goes terribly wrong.
Atmosphere: 1
Food: 1
Service: 1
Tabitha was very rude and disrespectful she gave me the wrong order and refused to refund me and then when asked for her name to call higher ups about her she said I don’t have to tell you that laughs and slams the window in my face! This is the most disrespectful person I’ve ever seen in fast food never eat here
Atmosphere: 1
Food: 1
Service: 1
Food was super greasy
There was great food and service when I came though. I will definitely be going back.
Atmosphere: 5
Food: 5
Service: 5
I like this Rally's and Ryan is a great worker but, I will always love my home town Rally's on New Cut I just love Rally's great fries great people and always smiling 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rally's Meal Deal, Burger, Sandwich
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