Worst subway i've ever been to. We walked in at nine thirty.Yes, I know they close at ten, but our orders are very simple.We get plain sandwiches. My husband gets a steak and cheese nothing on it except barbecue sauce. Not toasted. I get a cold cut combo only mustard. The lady didn't even ask if we wanted our food toasted.She just shoved it in the toaster, which we didn't. She then they got mad, she walked over and flipped the the open sign off. They had their table, completely torn down, and everything was up.The chairs were on the table, and everything.Now I understand being prepared for closing but a half an hour before you close and has the store already torn down and then get rude with customers because they come in. Not a way to run a business.
Atmosphere: 1
Food: 1
Service: 1
jon morris
So incompetent and slow. Took over 15 minutes from the time my order was started. I will never return to this location
Atmosphere: 1
Food: 1
Service: 1
Mason Frisby
I placed a mobile order for 2 subs and both were meant to be toasted. Picked them up drove home and opened both up. Neither one was toasted (one of them being chicken that was not bothered to be heated up neither) I have worked at subway before so I know how the orders come in. It should not be in the slightest bit difficult to read the directions and check to see if it’s toasted or not. Even a toddler would be able to see that it was plainly printed that it was to be toasted. This subway has been one of the worst ones I’ve dealt with. Definitely should get some new employees that actually have the common sense to read and do their job.
Atmosphere: 1
Food: 1
Service: 1
Brittany Moore
Been here a few times, but today just received flat out horrible service! Ordered 2 subs, didn't even tell us until halfway (one was to the end of) making each sandwich that some of the items to make them were unavailable. Both workers we dealt with acted like they could care less, too, like we were the inconvenience because they were out of items. Highly suggest avoiding this place. It's really gone downhill.
Food: 1
Service: 1
Scott Reeves
Usually a decent place to eat but last visit was a mess!! Gave wrong bread and no tomatoes and no roast beef on club sandwich! Then the workers were rude on phone.
Atmosphere: 1
Food: 1
Service: 1
Gene Ratcliff
Good Service
Atmosphere: 3
Food: 3
Service: 4
D Lead
I placed a DoorDash order that was not filled. The manager Jessica (Robinson?) refused to replace my missing item.
Atmosphere: 1
Food: 1
Service: 1
Melissa Prater
I called the store asking for a customer service line due to a charge that should not have been coming out of my account the manager in the background is screaming hang up. I call the store right back letting the woman know I heard her I was simply calling about charges not complaining on the store, but now the customer service is right down disgusting! You should never deny a customer the right to speak with someone due to a problem. I will never order that that store again. Subway your staff needs a course in proper customer care
Atmosphere: 1
Food: 1
Service: 1
Lexi
The woman working on 11/2 was hateful and rude
Service: 1
Luna Deidre
I appreciate the wide variety of healthy ingredients to choose from, but, it is quite pricey. There is a sandwich that I particularly enjoy and I have tried to work with the staff in earnest on getting the order correct, but, in the end I was overcharged because they made a mistake. The customer shouldn’t pay extra because the staff doesn’t know what they are doing. In the end this mistake makes my sandwich unaffordable to me and I won’t be back.
I deducted a star just due the the amount of employees working. When you release coupons in the local paper, please have enough people to help the influx of new customers. Kayla and Brittany were absolute beasts, turning out 10 to 15 sandwiches in just a few minutes. However it's not fair on them to have to do all the work because the establishment doesn't have enough crew members. Treat your employees better and they will do more for your business.
Atmosphere: 4
Food: 5
Service: 4
Bj Webb
Don't eat the churro, Absolutely diagusting. Hard as a rock. Couldn't chew it. It made me nauseous.
Atmosphere: 2
Food: 1
Service: 4
Amy Morgan
I never write reviews but this subway in flatwoods really deserves a review. The past couple months every time I go there they cannot get a simple order correct. I tried to call in an order, which is something I do often and then I Pick my food up. Well after telling the employee my order he then says to me, " you know why don't you just come in and order it will be faster" he really didn't give me another option as he quickly hung up on me. Several times I have ordered online and they never put what I ask for on my sandwiches. I am paying for this extra stuff to be added and not getting it. The problem is the two young boys they hired. Very rude to my husband. Very poor food service.
Atmosphere: 2
Food: 2
Service: 1
Jeannie Barnes
I asked for more mayonnaise and the girl literally got mad! She did not want to put everything on the sub. She had like 2 1/2 inch nails too and couldn't hold onto the ingredients! SMH I'm usually not picky at all but the service was rediculous today! 3/24/23 They were very rude! 😢
Worst subway i've ever been to. We walked in at nine thirty.Yes, I know they close at ten, but our orders are very simple.We get plain sandwiches. My husband gets a steak and cheese nothing on it except barbecue sauce. Not toasted. I get a cold cut combo only mustard. The lady didn't even ask if we wanted our food toasted.She just shoved it in the toaster, which we didn't. She then they got mad, she walked over and flipped the the open sign off. They had their table, completely torn down, and everything was up.The chairs were on the table, and everything.Now I understand being prepared for closing but a half an hour before you close and has the store already torn down and then get rude with customers because they come in. Not a way to run a business.
Atmosphere: 1
Food: 1
Service: 1
So incompetent and slow. Took over 15 minutes from the time my order was started. I will never return to this location
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order for 2 subs and both were meant to be toasted. Picked them up drove home and opened both up. Neither one was toasted (one of them being chicken that was not bothered to be heated up neither) I have worked at subway before so I know how the orders come in. It should not be in the slightest bit difficult to read the directions and check to see if it’s toasted or not. Even a toddler would be able to see that it was plainly printed that it was to be toasted. This subway has been one of the worst ones I’ve dealt with. Definitely should get some new employees that actually have the common sense to read and do their job.
Atmosphere: 1
Food: 1
Service: 1
Been here a few times, but today just received flat out horrible service! Ordered 2 subs, didn't even tell us until halfway (one was to the end of) making each sandwich that some of the items to make them were unavailable. Both workers we dealt with acted like they could care less, too, like we were the inconvenience because they were out of items. Highly suggest avoiding this place. It's really gone downhill.
Food: 1
Service: 1
Usually a decent place to eat but last visit was a mess!! Gave wrong bread and no tomatoes and no roast beef on club sandwich! Then the workers were rude on phone.
Atmosphere: 1
Food: 1
Service: 1
Good Service
Atmosphere: 3
Food: 3
Service: 4
I placed a DoorDash order that was not filled. The manager Jessica (Robinson?) refused to replace my missing item.
Atmosphere: 1
Food: 1
Service: 1
I called the store asking for a customer service line due to a charge that should not have been coming out of my account the manager in the background is screaming hang up. I call the store right back letting the woman know I heard her I was simply calling about charges not complaining on the store, but now the customer service is right down disgusting! You should never deny a customer the right to speak with someone due to a problem. I will never order that that store again. Subway your staff needs a course in proper customer care
Atmosphere: 1
Food: 1
Service: 1
The woman working on 11/2 was hateful and rude
Service: 1
I appreciate the wide variety of healthy ingredients to choose from, but, it is quite pricey. There is a sandwich that I particularly enjoy and I have tried to work with the staff in earnest on getting the order correct, but, in the end I was overcharged because they made a mistake. The customer shouldn’t pay extra because the staff doesn’t know what they are doing. In the end this mistake makes my sandwich unaffordable to me and I won’t be back.
Restaurantji Recommends
I deducted a star just due the the amount of employees working. When you release coupons in the local paper, please have enough people to help the influx of new customers. Kayla and Brittany were absolute beasts, turning out 10 to 15 sandwiches in just a few minutes. However it's not fair on them to have to do all the work because the establishment doesn't have enough crew members. Treat your employees better and they will do more for your business.
Atmosphere: 4
Food: 5
Service: 4
Don't eat the churro, Absolutely diagusting. Hard as a rock. Couldn't chew it. It made me nauseous.
Atmosphere: 2
Food: 1
Service: 4
I never write reviews but this subway in flatwoods really deserves a review. The past couple months every time I go there they cannot get a simple order correct. I tried to call in an order, which is something I do often and then I Pick my food up. Well after telling the employee my order he then says to me, " you know why don't you just come in and order it will be faster" he really didn't give me another option as he quickly hung up on me. Several times I have ordered online and they never put what I ask for on my sandwiches. I am paying for this extra stuff to be added and not getting it. The problem is the two young boys they hired. Very rude to my husband. Very poor food service.
Atmosphere: 2
Food: 2
Service: 1
I asked for more mayonnaise and the girl literally got mad! She did not want to put everything on the sub. She had like 2 1/2 inch nails too and couldn't hold onto the ingredients! SMH I'm usually not picky at all but the service was rediculous today! 3/24/23 They were very rude! 😢
Atmosphere: 1
Food: 3
Service: 1
Great lunch spot!
Atmosphere: 5
Food: 5
Service: 5
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