The Biggby US 42 location has a great staff and excellent service. I stop multiple days per week and have for over a year!
Atmosphere: 5
Food: 5
Service: 5
Cara
Normally don’t have that many issues with this location but this coffee this morning is AWFUL. It’s separating completely and is SO bitter. I’ll be going to the one in Erlanger from now on. This is unacceptable for the price.
The dark stuff at the bottom? Is the coffee separating. This is a Honey Cinnamon Vanilla. Definitely doesn’t look right. Definitely doesn’t taste right.
Atmosphere: 5
Food: 2
Service: 4
Katie Gale
Ohmygosh!! Don’t walk, RUN to this gem in Florence! Wow. We stopped for non-⭐️bucks coffee and I’m SO GLAD WE DID! Lela, Casey, TJ, Amber and Macie are delightful, knowledgeable, friendly and talented baristas. You’ll leave with a life-changing coffee (take Lela’s advice and get oatmilk!) and new friends. They’re the best part of KY!
Atmosphere: 5
Food: 5
Service: 5
Tessa Sgro
I go to Biggby every day. My son is autistic And it's part of our routine every morning. I have noticed over the past few months it has gotten worse with food orders and waiting. There needs to be some type of new method or a different line for people who get food than get coffee. I ordered one coffee and sat behind someone for 10 minutes that ordered 1 ham sandwich. As I was leaving there was a line out to the street. Her one sandwich backed everything up. There has to be a more efficient way
Beth S
We ordered a couple drinks (iced tea and the avalanche iced coffee), 2 muffins, 1 bagel with cream cheese, and 2 bagel sandwiches. The taste of the food was pretty good. However, they didn't take our name or give us a number. They just call out what is ready. They called out a sausage and egg on asiago (my dad's order) but it was immediately grabbed by another customer. We didn't know if it was theirs. The other 2 bagels were ready, and the people who ordered after us got their food. I ask about the last sandwich because the rest of us were almost done eating, and they said it was almost ready. Several minutes later they say a sausage and egg on everything is ready, and we say that's not our order. They check the receipts because I guess they didn't believe us and said someone else might have taken our food. My dad wanted to leave without his food because everyone else had finished, but we obviously wanted everyone to eat. It took a ridiculous amount of time, and it could all have been avoided if they just called names. It's also possible they just made the sandwich on the wrong bagel, but it still would have taken a long time since every item came up separately several minutes apart.
Elizabeth S
We ordered a couple drinks (iced tea and the avalanche iced coffee), 2 muffins, 1 bagel with cream cheese, and 2 bagel sandwiches. The taste of the food was pretty good. However, they didn't take our name or give us a number. They just call out what is ready. They called out a sausage and egg on asiago (my dad's order) but it was immediately grabbed by another customer. We didn't know if it was theirs. The other 2 bagels were ready, and the people who ordered after us got their food. I ask about the last sandwich because the rest of us were almost done eating, and they said it was almost ready. Several minutes later they say a sausage and egg on everything is ready, and we say that's not our order. They check the receipts because I guess they didn't believe us and said someone else might have taken our food. My dad wanted to leave without his food because everyone else had finished, but we obviously wanted everyone to eat. It took a ridiculous amount of time, and it could all have been avoided if they just called names. It's also possible they just made the sandwich on the wrong bagel, but it still would have taken a long time since every item came up separately several minutes apart.
Atmosphere: 3
Food: 4
Service: 1
Ashlee Parady
Coffee is amazing! And great customer service!
Animelover_sam Hate life
There coffee is really good, love there bagels, so fresh and definitely made with love, service was great, never had an order messed up or anything bad. Really love you guys, you guys got me through a lot of tough morning when I needed to get my morning coffee. And a really good vibe.
bria Clare
BEST PLACE TO GET LOCAL COFFEE!! Staff is always so nice and accommodating. My coffee always is perfect. The food is the best!! This place truly feels like family.
Tara
Staff are friendly but the kitchen/ staff area is not clean and they don’t require the use of belts or appropriate height of pants on thier employees. I’m not very fond of seeing 🍑 crack before eating in a public area
Great coffee. The service is not that great. I waited 10 minutes in line because the workers did not get my order correct and then gave me attitude for asking for the “hot spicy cinnamon chai latte” instead of the “delightfully spicy” and then did not give me my drink until i was at the window and asked for it twice to which they charged me again. Although, this experience was unpleasant the attitude is normally very nice and bright but the service can be slow
Hannah Fridberg
Sugar free Hazelnut is fantastic!
Thierry Argentin
Look I understand it’s 6:30 on a Saturday morning… but it’s a coffee shop kids… act like ya wanna be there ! Say good morning ! You guys are better people than this ! I know it. Good day !!!
Sara Scheyer-Arnett Your NKY Real Estate Professor
I LOVE Biggby coffee. The staff is super friendly, the coffee and food are amazing and the atmosphere is relaxing and inviting! I love working from here on a Friday for a couple of hours while enjoying my coffee and free shot of espresso.
Atmosphere: 5
Food: 5
Service: 5
Summer Holt
Always get exactly what I ordered and made correctly. Caramel marvel with oat milk foreverrrrrr
The Biggby US 42 location has a great staff and excellent service. I stop multiple days per week and have for over a year!
Atmosphere: 5
Food: 5
Service: 5
Normally don’t have that many issues with this location but this coffee this morning is AWFUL. It’s separating completely and is SO bitter. I’ll be going to the one in Erlanger from now on. This is unacceptable for the price.
The dark stuff at the bottom? Is the coffee separating. This is a Honey Cinnamon Vanilla. Definitely doesn’t look right. Definitely doesn’t taste right.
Atmosphere: 5
Food: 2
Service: 4
Ohmygosh!! Don’t walk, RUN to this gem in Florence! Wow. We stopped for non-⭐️bucks coffee and I’m SO GLAD WE DID! Lela, Casey, TJ, Amber and Macie are delightful, knowledgeable, friendly and talented baristas. You’ll leave with a life-changing coffee (take Lela’s advice and get oatmilk!) and new friends. They’re the best part of KY!
Atmosphere: 5
Food: 5
Service: 5
I go to Biggby every day. My son is autistic And it's part of our routine every morning. I have noticed over the past few months it has gotten worse with food orders and waiting. There needs to be some type of new method or a different line for people who get food than get coffee. I ordered one coffee and sat behind someone for 10 minutes that ordered 1 ham sandwich. As I was leaving there was a line out to the street. Her one sandwich backed everything up. There has to be a more efficient way
We ordered a couple drinks (iced tea and the avalanche iced coffee), 2 muffins, 1 bagel with cream cheese, and 2 bagel sandwiches. The taste of the food was pretty good. However, they didn't take our name or give us a number. They just call out what is ready. They called out a sausage and egg on asiago (my dad's order) but it was immediately grabbed by another customer. We didn't know if it was theirs. The other 2 bagels were ready, and the people who ordered after us got their food. I ask about the last sandwich because the rest of us were almost done eating, and they said it was almost ready. Several minutes later they say a sausage and egg on everything is ready, and we say that's not our order. They check the receipts because I guess they didn't believe us and said someone else might have taken our food. My dad wanted to leave without his food because everyone else had finished, but we obviously wanted everyone to eat. It took a ridiculous amount of time, and it could all have been avoided if they just called names. It's also possible they just made the sandwich on the wrong bagel, but it still would have taken a long time since every item came up separately several minutes apart.
We ordered a couple drinks (iced tea and the avalanche iced coffee), 2 muffins, 1 bagel with cream cheese, and 2 bagel sandwiches. The taste of the food was pretty good. However, they didn't take our name or give us a number. They just call out what is ready. They called out a sausage and egg on asiago (my dad's order) but it was immediately grabbed by another customer. We didn't know if it was theirs. The other 2 bagels were ready, and the people who ordered after us got their food. I ask about the last sandwich because the rest of us were almost done eating, and they said it was almost ready. Several minutes later they say a sausage and egg on everything is ready, and we say that's not our order. They check the receipts because I guess they didn't believe us and said someone else might have taken our food. My dad wanted to leave without his food because everyone else had finished, but we obviously wanted everyone to eat. It took a ridiculous amount of time, and it could all have been avoided if they just called names. It's also possible they just made the sandwich on the wrong bagel, but it still would have taken a long time since every item came up separately several minutes apart.
Atmosphere: 3
Food: 4
Service: 1
Coffee is amazing! And great customer service!
There coffee is really good, love there bagels, so fresh and definitely made with love, service was great, never had an order messed up or anything bad. Really love you guys, you guys got me through a lot of tough morning when I needed to get my morning coffee. And a really good vibe.
BEST PLACE TO GET LOCAL COFFEE!! Staff is always so nice and accommodating. My coffee always is perfect. The food is the best!! This place truly feels like family.
Staff are friendly but the kitchen/ staff area is not clean and they don’t require the use of belts or appropriate height of pants on thier employees. I’m not very fond of seeing 🍑 crack before eating in a public area
Restaurantji Recommends
Great coffee. The service is not that great. I waited 10 minutes in line because the workers did not get my order correct and then gave me attitude for asking for the “hot spicy cinnamon chai latte” instead of the “delightfully spicy” and then did not give me my drink until i was at the window and asked for it twice to which they charged me again. Although, this experience was unpleasant the attitude is normally very nice and bright but the service can be slow
Sugar free Hazelnut is fantastic!
Look I understand it’s 6:30 on a Saturday morning… but it’s a coffee shop kids… act like ya wanna be there ! Say good morning ! You guys are better people than this ! I know it. Good day !!!
I LOVE Biggby coffee. The staff is super friendly, the coffee and food are amazing and the atmosphere is relaxing and inviting! I love working from here on a Friday for a couple of hours while enjoying my coffee and free shot of espresso.
Atmosphere: 5
Food: 5
Service: 5
Always get exactly what I ordered and made correctly. Caramel marvel with oat milk foreverrrrrr
Food: 5
Service: 5
Recommended dishes: Caramel Marvel, Butter Bear
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