Burger King
8455 US-42, Florence
(859) 647-6792
Recent Reviews
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Loraine was amazing. Late night with three orders waiting. She got two at once all correct and was still working on a huge order. Kudos to her.
Atmosphere: 5
Food: 5
Service: 5
The gentleman taking orders at the window was pleasant, upbeat, and patient with my order. Ended up being the general manager. I heard him speaking to his team mates with respect while letting them know what he was still waiting for. Very pleasant experience. Good food too! Salt ratio on fries was great!
Atmosphere: 5
Food: 5
Service: 5
Very very very slow in drive thru. Once we got up there twenty min later. We was informed that there was three new cooks. My question where was the manager food should not have taken that long. People where leaving. The only reason we waited was it was my wife's birthday and she loves burger king. The rest of us hate it
Atmosphere: 1
Food: 2
Service: 1
Walked in to order. Took a solid 10 minutes for them to start taking orders from the line. They were filling orders already made but they seemed understaffed. Either way, they moved really slow and had no sense of urgency at all. Took about 30-40 minutes to finally get my food even though I ordered for one person. If it’s a staffing issue, I get that, but then what seemed like the manager came out from the back and started helping… after 30 minutes of drowning in tickets.
We waited in the drive through for quite a while and the guy ask us to wait. But, I didn't think we would be waiting for more than 5 minutes, so we left. We did overhear them taking a door dash order. Why? You had a paying customer right in front of you. Other cars behind us left also. Very disappointing
Service: 1
Low amount of workers but they still did their best and were very sweet.
Atmosphere: 5
Food: 5
Service: 5
The customer service has been genuine and warm the past few visits your leadership team and crew. The food has been great. Thank you for an enjoyable experience.
Atmosphere: 5
Food: 5
Service: 5
Great place and epic people.
Atmosphere: 5
Food: 5
Service: 5
This store used to be a decent place to come to. They got a new manager I think is name is Nate but he is the absolute worst... The food quality and service has went down hill since this guy came in and took over the store. They had a really good team running morning and nights but anymore this place is just pathetic... Whoever is in charge of this place needs to open their eyes and get him out of that store and get back rh
General manager is rude
Restaurantji Recommends
The employee they have working in this store have no customer Service. The have no ice for there pop or have no sweet tea in this store.
The drive lady who is taking orders have an attitude problem. Not customer friendly this issue need to be addressed immediately
Went thru the drive thru before work. Man at the window was rude and unprofessional. Food was wrong when we got it after waiting 5 min for cheesy tots.
Food: 1
Service: 1
Whopper Wednesday!!
Atmosphere: 3
Food: 5
Service: 4
They said their burger look normal.
Confusion with orders.sloppy made food.stale things like buns.cold and soggy fries.
Atmosphere: 3
Food: 2
Service: 3
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