Chick-fil-A
4980 Houston Rd, Florence
(859) 594-4800
Recent Reviews
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I stopped into Chick-fil-A today for lunch and ordered a Deluxe Chicken Sandwich with a cup of fruit. The sandwich was fresh, hot, and perfectly made—crispy chicken, soft bun, and plenty of toppings. The fruit cup was a nice lighter side option and everything tasted fresh.
As always, the service was quick and friendly, even during the lunch rush, and the restaurant was clean and welcoming. Chick-fil-A consistently delivers on both food and customer experience, and today was no exception.
Great spot for a reliable, delicious lunch. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I ordered no tomato and got a tomato and they took out my pickles this is an act of war cannot handle this type of tomfoolery 10/10 food tho will be coming back
I wanted to share a disappointing experience I recently had at your restaurant. I placed a mobile order at 6:00 p.m., expecting the convenience and efficiency that usually comes with mobile ordering. However, when I arrived, my order was still not ready by 6:30 p.m. During this time, it felt as though the staff’s attention was almost entirely focused on the drive-thru, while mobile orders were overlooked. My boyfriend even asked about our order, and while one employee acknowledged having seen it, two others claimed they hadn’t—even though it had clearly been placed and confirmed. This made us feel like our order didn’t matter, despite us using the system as intended. I usually enjoy Chick-fil-A for its great service, which is why this experience was so frustrating. I hope this issue can be addressed so that mobile orders are given the same level of care and attention as drive-thru customers in the future.
Atmosphere: 1
Food: 3
Service: 1
Nathalya; RUDE, very impatient; no smile or friendliness at the drive thru…. Thought this was a friendly place?!?
SLOW!!!! And very cold in the dining room.
Atmosphere: 3
Food: 4
Service: 3
Celiac safe
Atmosphere: 5
Food: 5
Service: 5
Packed. All the time. But they handle it well.
Atmosphere: 3
Food: 5
Service: 5
Seemed a like they were a little understaffed and possibly training. There was a signifigant delay in getting our food but it was all correct once obtained. When attempting to get refills there were about 8-10 people inside waiting for their order and no attendants to be able to ask for a refill, staff appeared to be very lost or confused as to what they needed to do in a general sense. Just seemed abnormal in comparison to other chickfila locations I've been to.
Atmosphere: 3
Food: 5
Service: 2
Delicious as always! Evan took our order quickly and filled our drinks accurately. Thanks for a great dinner!
Atmosphere: 5
Food: 5
Service: 5
Participated in their drive through palooza got great service and felt truly cared for ☺️
Food was hot and delicious
Staff was amazing even gave us a cute picture 10/10 definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a survey for a free sandwich. Sorry once again I don't have photos. But my sandwich was delicious
Atmosphere: 5
Food: 5
Service: 5
Have been using drive thru for breakfast, the sausage egg and cheese muffins are fresh delicious, prefer over BK or Wendy's
Atmosphere: 5
Food: 5
Service: 5
Outstanding Customer Service
Excellent Tasty Food
Fine Dining, Great Experience 👍
Atmosphere: 5
Food: 5
Service: 5
Really disappointed in the fries they were lightly cooked. So much so they looked as if they were served from the freezer bag.the nuggets were greasy not fresh tasting.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Nuggets with Hot Sauce
Samantha and Camila were so sweet and attentive to us after we realized we had ordered something wrong. Everything was going smoothly until their manager, Kathy, came out and started to talk to Samantha and I very rudely telling both of us that I needed to move my car forward while i was LITERALLY in the middle of paying with my card. Hate to see a great team of employees getting called out in front of guests and trying to embarrass them. very gross. do better Kathy
Atmosphere: 2
Food: 5
Service: 4
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