Terrible customer service at Domino's Florence KY!!! I bought $50 worth of food and was treated like I was a huge inconvenience because she had to make so many pizzas.... Sure hope the pizza is better than the service. Also I showed up 20 minutes after I ordered and apon arrival I was told it would be 20 more minutes?!?!
Service: 1
Angela Collins
This is the second time out of my last 3 orders that our pizza ‘left the store’ MORE than 30 minutes before we received our pizza. I literally live 5 minutes away. So it’s going to be a while before I order Domino’s again. I expect hot pizza not lukewarm. I’m very disappointed especially since we are required to tip before we ever receive our food.
Food: 2
Service: 1
Joe W
Ordered through Uber Eats. I actually called the store and asked if it was possible to run them through twice and I even express that I don't care how long it takes I'm patient the representative said sure we can do that for you and this is what they deliverd to me
Food: 1
Deanna Carter
Ordered online, my buffalo chicken pizza came half no sauce, no cheese, just buffalo drenched dough. I had also ordered extra toppings! I call the store and they refused to help me or send the pizza that I paid for and that is edible. The manager refused to get on the phone! An employee offered me a $10 dollar credit ( it cost more than $10) I just wanted my dinner… very unprofessional and rude! Glad my kids pizza was correct at least!
Food: 1
Service: 1
Meet Soni
Great pizza made for me. Ordered a veggie, great amount ingredients. Just a little longer.
Atmosphere: 4
Food: 5
Service: 5
Teresa 8
This location is horrible, and the management either talks down to you or they try and drag you into their turf drama or whatever it is they have going on. I have been using the dominos in my area for years. They've always been amazing and kind. Then for some reason my order was moved to this location because according to them "their customers were stolen and they got them back ". Nevermind the fact that they all work for the same global chain so make that make sense.
I don't know what they did to my food but it was inedible, and when I asked for help I was told everything from you can have store credit to contact them online and fill out the request for a refund. This was almost a month ago. I got an email response that said the information would be forwarded to the location and that a manager would contact me, which never happened. There are a lot of good domino locations, just don't go here.
Atmosphere: 1
Food: 1
Service: 1
Jeanne Moody
It’s the first time we have been disappointed with your pizza. The sauce was different or y’all put too much on it.
Food: 1
Service: 4
Recommended dishes: Tater Tots
Michelle Bockerich
They charge you a $6 delivery fee and wonder why you don't tip. I just paid paid $35 for a single large pizza. One pizza!
Atmosphere: 1
Food: 5
Service: 2
Isai Garcia
The person who served us treated us badly as if we weren't going to pay... I always come here but I have never been treated badly like she did.
Atmosphere: 1
Food: 5
Service: 1
ABHU THAAHIR K.L
I ordered 3 topping I got only 2 topping. Not happy.
Pizza was absolutely fantastic, but for a 12 inch, 3 topping delivered, and you get the final bill, and it comes to over $32 FOR ONE 12 INCH PIZZA??? Ripoff. Avoid altogether unless you're picking it up yourself.
Atmosphere: 1
Food: 4
Service: 1
Terry L. Baumgardner
I ordered through the app online. They had some good coupons for multiple pizzas & breads w a 2L of Coke products. Quick delivery & my wife & kids loved the new tik tok viral pizza ?? ?
Atmosphere: 5
Food: 5
Service: 5
Ashutosh Dubey
Didn’t get the specialty pizza I ordered. The guy forgot to put buffalo sauce on it. The crust was dry and thin ( I ordered hand tossed base not thin crust). The garlic parmesan bites were not like I had many times before. The good thing was The place was clean and quiet
Bobby Orr Sr.
I wish pizza places would remember how to cut the pie's. I would love to get my pizza cut all the way through and Equal size pieces.
Atmosphere: 4
Food: 4
Service: 1
Mark Carmichael II
I ordered for delivery and and my order comes an hour later, and then the driver has to take multiple orders but decide to bring mines on his way BACK to the store when I’m literally 4 mins away from the store so they’re no way my order was the furthest distance, when not drop mines off first I live right behind the location LITERALLY, and this isn’t the first time either. But charge the same delivery fee no matter the distance , so who decides which order is priority?
Terrible customer service at Domino's Florence KY!!! I bought $50 worth of food and was treated like I was a huge inconvenience because she had to make so many pizzas.... Sure hope the pizza is better than the service. Also I showed up 20 minutes after I ordered and apon arrival I was told it would be 20 more minutes?!?!
Service: 1
This is the second time out of my last 3 orders that our pizza ‘left the store’ MORE than 30 minutes before we received our pizza. I literally live 5 minutes away. So it’s going to be a while before I order Domino’s again. I expect hot pizza not lukewarm. I’m very disappointed especially since we are required to tip before we ever receive our food.
Food: 2
Service: 1
Ordered through Uber Eats. I actually called the store and asked if it was possible to run them through twice and I even express that I don't care how long it takes I'm patient the representative said sure we can do that for you and this is what they deliverd to me
Food: 1
Ordered online, my buffalo chicken pizza came half no sauce, no cheese, just buffalo drenched dough. I had also ordered extra toppings! I call the store and they refused to help me or send the pizza that I paid for and that is edible. The manager refused to get on the phone! An employee offered me a $10 dollar credit ( it cost more than $10) I just wanted my dinner… very unprofessional and rude! Glad my kids pizza was correct at least!
Food: 1
Service: 1
Great pizza made for me. Ordered a veggie, great amount ingredients. Just a little longer.
Atmosphere: 4
Food: 5
Service: 5
This location is horrible, and the management either talks down to you or they try and drag you into their turf drama or whatever it is they have going on. I have been using the dominos in my area for years. They've always been amazing and kind. Then for some reason my order was moved to this location because according to them "their customers were stolen and they got them back ". Nevermind the fact that they all work for the same global chain so make that make sense.
I don't know what they did to my food but it was inedible, and when I asked for help I was told everything from you can have store credit to contact them online and fill out the request for a refund. This was almost a month ago. I got an email response that said the information would be forwarded to the location and that a manager would contact me, which never happened. There are a lot of good domino locations, just don't go here.
Atmosphere: 1
Food: 1
Service: 1
It’s the first time we have been disappointed with your pizza. The sauce was different or y’all put too much on it.
Food: 1
Service: 4
Recommended dishes: Tater Tots
They charge you a $6 delivery fee and wonder why you don't tip. I just paid paid $35 for a single large pizza. One pizza!
Atmosphere: 1
Food: 5
Service: 2
The person who served us treated us badly as if we weren't going to pay... I always come here but I have never been treated badly like she did.
Atmosphere: 1
Food: 5
Service: 1
I ordered 3 topping I got only 2 topping.
Not happy.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Pizza was absolutely fantastic, but for a 12 inch, 3 topping delivered, and you get the final bill, and it comes to over $32 FOR ONE 12 INCH PIZZA??? Ripoff. Avoid altogether unless you're picking it up yourself.
Atmosphere: 1
Food: 4
Service: 1
I ordered through the app online. They had some good coupons for multiple pizzas & breads w a 2L of Coke products. Quick delivery & my wife & kids loved the new tik tok viral pizza ?? ?
Atmosphere: 5
Food: 5
Service: 5
Didn’t get the specialty pizza I ordered. The guy forgot to put buffalo sauce on it. The crust was dry and thin ( I ordered hand tossed base not thin crust). The garlic parmesan bites were not like I had many times before. The good thing was The place was clean and quiet
I wish pizza places would remember how to cut the pie's. I would love to get my pizza cut all the way through and Equal size pieces.
Atmosphere: 4
Food: 4
Service: 1
I ordered for delivery and and my order comes an hour later, and then the driver has to take multiple orders but decide to bring mines on his way BACK to the store when I’m literally 4 mins away from the store so they’re no way my order was the furthest distance, when not drop mines off first I live right behind the location LITERALLY, and this isn’t the first time either. But charge the same delivery fee no matter the distance , so who decides which order is priority?
Food: 1
Service: 1
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