Firehouse Subs Houston Shoppes

I eat here after being bought here by a co-worker 2 years ago and come almost weekly. I turned my wife on to it 2 weeks ago now my girls are hooked!

Dietary restrictions: Low-carb

Kid-friendliness: It’s one of the cleanest places you’ll ever eat in!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build Your Own Chicken Bacon Provolone & Ranch

They always keep for getting my pickles with my order everytime I order two pickles and either get one or none

Service: 2

Food was made 3 times to get it right. Once it was ice cold cheesesteak. Last time I'll eat here, used to be my favorite sub place 🤷‍♂️

Atmosphere: 1

Food: 1

Service: 1

Team consistently does a great job making great sandwiches

Please don't ever change the ingredients in the Italian

Food always fresh and made with quality ingredients by friendly staff 👌

Atmosphere: 5

Food: 5

Service: 5

Very calm atmosphere. Friendly employees that are knowledgeable with their menu & accommodating when you don't want onions (or whatever) on your sandwich. They also have a Coke Freestyle machine!

Parking: The parking lot is shared with other businesses, but there are some specifically designated for Firehouse Subs right in front of the restaurant.

Wheelchair accessibility: Accessible parking, accessible sidewalk, and tables inside can easily accommodate a wheelchair by moving a chair aside.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips

They are slow I waited 30 min for my food

Atmosphere: 3

Food: 5

Service: 1

The staff here is phenomenal. Bravo for running such a great operation. I wish I could rate firehouse subs greater than 5 stars.

Atmosphere: 5

Food: 5

Service: 5

They are rude. They don’t say you’re welcome or thank you. They tell you on the phone that you can redeem your points when you come in and give them your phone number but then when you give them your phone number at the cash register, they look at you like you’re freaking idiot so Make sure you order on the app and add your points that way because they do not I repeat do not help you in anyway even when you call in a $60 order when I have 22,000 points I wanted to add to my order she said oh yeah you can add it when you get here Don’t think that you can use your points in store because you obviously cannot and they will not tell you that!!!!!!!!!!!
AND they are rude!
Oh and now that I’m eating my food, it was made wrong. 5 sandwiches and 2 out of 5 was wrong and the rest were just OK. Good luck.

Service: 1

Ordered 5 sandwiches for delivery. Of those 5 sandwiches 3 were not prepared according to the order. All of the 5 sandwiches were way below the usual quality this family has come to expect from this Firehouse Subs location. Three of the sandwiches had produce on them and those three people that consumed those sandwiches experienced food poisoning symptoms. I have eaten at this location countless times but this experience will likely prevent me from returning here. I’m not implying this place definitely caused this illness but all signs point towards it.

Food: 1

Make sure to change out the chili pots

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Beef and Cheddar Brisket, Firehouse Chili

Absolutely our family's favorite sub place! We always get amazing food and great service!

Atmosphere: 5

Food: 5

Service: 5

The cookie I got was hard as a brick, I didn't get my chips and the guy that took my order didn't know what he was doing and was not friendly or professional

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Hook & Ladder

Typical Firehouse Subs, good good, quick and courteous service

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Jalapeno Chips, Beef and Cheddar Brisket, Firehouse Meatball Sub, Smokehouse Beef & Cheddar Brisket, Chips, Firehouse Chili

It was my first time visiting Firehouse Subs and the food was

Food: 5

Service: 5

Recommended dishes: Italian Sub

Well this is one of my favs and I went to Florence location last night for dinner . Placed my order they took my name .That was last word spoken as when your order is ready they don't even tell ya they just put a bag on a rack if you don't walk up to see if your name on a bag you don't get your food . There was a fella sitting waiting for his food for a long time and realized it was on that rack the whole time. Do we live in a mute community the young people can't even talk and tell ya when your order is ready . The last before you changed your process was much better . The sandwich was the worst I have ever had from firehouse .

Atmosphere: 1

Food: 1

Service: 1