So I ordered a pizza that is definitely not typical to the menu. Some would even say it's a pain in the rump to make. However this Papa John's (across from Bobby Mackeys and the Legion) made it absolutely perfectly fantastic. Literally everything was done just right and I was absolutely amazed which is why I tipped them accordingly because everybody involved deserved it. So I don't know about everybody else's experience, but for a fact my experience was phenomenal and I appreciate everything they did to make literally the perfect Pizza that can be a pain in the rump to others.. so thank y'all very much!!!!
Atmosphere: 5
Food: 5
Service: 5
Jon Danks
The manager Matt came through in a hurry and was extremely awesome. My caterer fell through to take care of a girls basketball team and his team helped in a hurry. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Phillip Swinnea
disrespectful store lazy and rude people that answer the phone DO NOT GO HERE TERRIBLE services and will not deliver food after you place order at 300pm for 6pm then idiots that work there then call you and say we cant deliver to you and its 545pm when they call stay away from this store then the work who answers phone hangs up right on me disgusting place
Atmosphere: 1
Food: 1
Service: 1
Nico
Unfortunately the extra garlic we bought was broken and spilled all over my pans during the car transport … not very happy with this and very disappointed !! Pizza itself was good.
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Rachael Perry
I called immediately after placing the order and asked if they kindly could place all the EXTRA sauces I'm paying for to not be placed in the pizza or the bag. We do not want them to melt and since these are extras I'm paying for that shouldn't be a difficult customer service request. Yet her response was "well I'll try" 🤔 You'll try? You'll try to comply with a customer request that they have to pay for? I've made this request dozens of times at all different Papa Johns across the country and this is the VERY FIRST TIME I've ever had a manager tell me "we'll try" Not to mention her tone was very much like I just ruined her day or rained on her parade lol sorry to bother you lady!
Atmosphere: 1
Food: 3
Service: 1
Review Queen
This is the worst papa John’s I have ever known and it makes me so sad because I love papa John’s. I even received free cheese bread today because I spoke up about my last order and from the looks this one I really think they are trying to be funny. If you are hungry on god, go to the next papa John’s because know better than to waste your money here and I am so serious. Just settle for a biggie bag or 2 before thinking of coming to this location because it’s that bad.
Ben Turner
Last two times I ordered extra cheese and double peperoni and received skimpy on both. Used to be good but now deals really aren't deals.
Atmosphere: 3
Food: 2
Service: 3
Toresea O'Brien
This is the first time I've ever had to leave a negative review for Papa John's in. Florence, Kentucky. But I'm sitting here with a 6-year-old and an 8-year-old and we're waiting on pizza and I spent $42 on pizza for these kids and and us and all I get is lip service when I call the restaurant. And the driver passed us up to go drive and deliver somewhere else and I was told it would be here in 4 minutes and here it's been at least 15 minutes now since I got that first notice and he's not even close. I wish I could take my tip back because this is the worst service ever. I haven't even gotten the food yet but since I've had to be disrespected as a customer as far as I'm concerned the food is going to be a negative. Took a total of 45 minutes plus before the pizza was delivered. I don't think I'll ever order from there again this is ridiculous. And now that it is here after 45 minutes a pizza is ice cold and the driver acted like he had some kind of sludge in his bloodstream and had no sense of urgency in getting this pizza here on time. This is my last order from Papa John's and other people should take notice that this restaurant failed the customer in more ways than one.
Atmosphere: 1
Food: 1
Service: 1
Briant Mendez
"I dont want the pizza sauce." They still put in in my order.
Atmosphere: 4
Food: 2
Service: 2
Ben b
Manager was very friendly upon pickup and offered plates and napkins as well. Pizza was perfectly cooked well done as requested. A+++
I am 1.5 miles from the store in Florence. Told him my address and he said I had to call Hebron. I had to spell out my street name twice. He said please hold and never came back. Ordered dominos and it was ready in 8 mins and the order was perfect. I do not know who owns this franchise but you are losing money due to you hiring incompetent people.
Atmosphere: 1
Food: 1
Service: 1
Stephen
Ordered the new New York style pepperoni pizza. what I got is NOT a new york style pizza. It's just a large pizza stretched to a xl. Stretching caused holes in the crust under the cheese. It was super bland and the only thing with any taste was the little bit of sauce and the pepperoni. I usually enjoy papa John's, But this was underwhelming and to be honest, horrible. Totally out of character for this place.
Atmosphere: 2
Food: 1
Service: 5
Jennifer Mitchell
Good hot pizza.
Atmosphere: 5
Food: 5
Service: 5
Dream Chaser
Make sure if you order hoagies.. You check your order before leaving. 1 pizza sauce hoagie & 1 mushroom sauce hoagie does NOT mean 2 pizza sauce hoagies. Had difficulty with the other location before this one where the employee couldn't get the order after 5x of telling him at Turfway & Dixie.
Cierra Star
All the papa John's locations are horrible now!!! BRING THE SUPERVISOR TIM BACK. HE CARED ABOUT PEOPLE UNLIKE THE NEW PPL NOW
So I ordered a pizza that is definitely not typical to the menu. Some would even say it's a pain in the rump to make. However this Papa John's (across from Bobby Mackeys and the Legion) made it absolutely perfectly fantastic. Literally everything was done just right and I was absolutely amazed which is why I tipped them accordingly because everybody involved deserved it. So I don't know about everybody else's experience, but for a fact my experience was phenomenal and I appreciate everything they did to make literally the perfect Pizza that can be a pain in the rump to others.. so thank y'all very much!!!!
Atmosphere: 5
Food: 5
Service: 5
The manager Matt came through in a hurry and was extremely awesome. My caterer fell through to take care of a girls basketball team and his team helped in a hurry. Thank you!
Atmosphere: 5
Food: 5
Service: 5
disrespectful store lazy and rude people that answer the phone DO NOT GO HERE TERRIBLE services and will not deliver food after you place order at 300pm for 6pm then idiots that work there then call you and say we cant deliver to you and its 545pm when they call stay away from this store then the work who answers phone hangs up right on me disgusting place
Atmosphere: 1
Food: 1
Service: 1
Unfortunately the extra garlic we bought was broken and spilled all over my pans during the car transport … not very happy with this and very disappointed !! Pizza itself was good.
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
I called immediately after placing the order and asked if they kindly could place all the EXTRA sauces I'm paying for to not be placed in the pizza or the bag. We do not want them to melt and since these are extras I'm paying for that shouldn't be a difficult customer service request. Yet her response was "well I'll try" 🤔 You'll try? You'll try to comply with a customer request that they have to pay for? I've made this request dozens of times at all different Papa Johns across the country and this is the VERY FIRST TIME I've ever had a manager tell me "we'll try" Not to mention her tone was very much like I just ruined her day or rained on her parade lol sorry to bother you lady!
Atmosphere: 1
Food: 3
Service: 1
This is the worst papa John’s I have ever known and it makes me so sad because I love papa John’s. I even received free cheese bread today because I spoke up about my last order and from the looks this one I really think they are trying to be funny. If you are hungry on god, go to the next papa John’s because know better than to waste your money here and I am so serious. Just settle for a biggie bag or 2 before thinking of coming to this location because it’s that bad.
Last two times I ordered extra cheese and double peperoni and received skimpy on both. Used to be good but now deals really aren't deals.
Atmosphere: 3
Food: 2
Service: 3
This is the first time I've ever had to leave a negative review for Papa John's in. Florence, Kentucky. But I'm sitting here with a 6-year-old and an 8-year-old and we're waiting on pizza and I spent $42 on pizza for these kids and and us and all I get is lip service when I call the restaurant. And the driver passed us up to go drive and deliver somewhere else and I was told it would be here in 4 minutes and here it's been at least 15 minutes now since I got that first notice and he's not even close. I wish I could take my tip back because this is the worst service ever. I haven't even gotten the food yet but since I've had to be disrespected as a customer as far as I'm concerned the food is going to be a negative. Took a total of 45 minutes plus before the pizza was delivered. I don't think I'll ever order from there again this is ridiculous. And now that it is here after 45 minutes a pizza is ice cold and the driver acted like he had some kind of sludge in his bloodstream and had no sense of urgency in getting this pizza here on time. This is my last order from Papa John's and other people should take notice that this restaurant failed the customer in more ways than one.
Atmosphere: 1
Food: 1
Service: 1
"I dont want the pizza sauce." They still put in in my order.
Atmosphere: 4
Food: 2
Service: 2
Manager was very friendly upon pickup and offered plates and napkins as well. Pizza was perfectly cooked well done as requested. A+++
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I am 1.5 miles from the store in Florence. Told him my address and he said I had to call Hebron. I had to spell out my street name twice. He said please hold and never came back. Ordered dominos and it was ready in 8 mins and the order was perfect.
I do not know who owns this franchise but you are losing money due to you hiring incompetent people.
Atmosphere: 1
Food: 1
Service: 1
Ordered the new New York style pepperoni pizza. what I got is NOT a new york style pizza. It's just a large pizza stretched to a xl. Stretching caused holes in the crust under the cheese. It was super bland and the only thing with any taste was the little bit of sauce and the pepperoni. I usually enjoy papa John's, But this was underwhelming and to be honest, horrible. Totally out of character for this place.
Atmosphere: 2
Food: 1
Service: 5
Good hot pizza.
Atmosphere: 5
Food: 5
Service: 5
Make sure if you order hoagies.. You check your order before leaving. 1 pizza sauce hoagie & 1 mushroom sauce hoagie does NOT mean 2 pizza sauce hoagies. Had difficulty with the other location before this one where the employee couldn't get the order after 5x of telling him at Turfway & Dixie.
All the papa John's locations are horrible now!!! BRING THE SUPERVISOR TIM BACK. HE CARED ABOUT PEOPLE UNLIKE THE NEW PPL NOW
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