I think I've had ONE good experience here in the last 5 years, prices are higher than any other Rallys and quality is lower. They almost never get my order right, the chicken and fries are always cold and stale, burgers always have the wrong ingredients... Half the time the cashier has no idea how to put orders in correctly.
Update: With the revolving staff I've gotten way better service than I used to, only adding one star because the Drive Thru AI is way too time consuming and doesn't work correctly 90% of the time. I don't want to answer 20 questions to get 2 spicy chickens. I've started using the walk up window instead which just makes it more difficult for the employees to juggle.
Atmosphere: 1
Food: 2
Service: 2
Sean Carpenter
Employees barely spoke a lick of English, very rude and pushy then a few days later we had oversee charges on on my credit card, that was used at the restaurant, so they are stealing card information, food was cook poorly I spent my night and next morning sick just to feel ok enough to see the illegal charges on my card
Atmosphere: 1
Food: 1
Service: 1
Derek Gibson
Tables dirty
Atmosphere: 3
Food: 5
Service: 5
Nikki Portwood
I went through the drive thru and the guy was rubbing in his face then put on gloves then touched the screen then went over to get my food . Then he took my money with the same gloves on that he had touched everything else with . Also the decorations on the window for Halloween were discusting with dirt on them and the window was filthy.
Atmosphere: 2
Food: 4
Service: 2
Shawn Smith
Came for the fries, we love them they where sold out. How? Idk new management needs to work on orders a little better. But the staff was awesome and took it all in stride.
Judy Spencer
My order was correct.
Atmosphere: 5
Food: 5
Service: 5
Jeremy S
Never again. The service is so slow there is like 1 person working in there and they are obviously stressed and overworked. Ordered online and I still waited 20 mins longer than when I was told it was ready. This is the second time this has happened and the same thing happened last time. I dont blame the worker(s) they are trying this is a failure of ownership and I will not waste my time here again.
Atmosphere: 1
Food: 1
Service: 1
Mark Ryan
I make it here about once a month, Lupe always makes it a joy, great service and food.
Atmosphere: 5
Food: 5
Service: 5
Gurly (Nat)
Good food
Atmosphere: 5
Food: 5
Service: 5
Synthia “C” Nelson
Cold burgers, hard fries with hard things in my fries that were not fries 😭 😢😢😢
It took 15 minutes for food I ordered online. 1 car in front of me. Big Buford was awesome as usual. Staff came out to ask about my order and brought it out later. Long wait with minimal customers present.
Atmosphere: 1
Food: 5
Service: 3
Zay Kane
Older lady just made the best chilli cheese dog I ever had from rally’s! Wish I could give her a tip!
Atmosphere: 5
Food: 5
Service: 5
Crissia Lawson
Was told we had to go to the drive thru but we wanted to sit down and eat. So we waiting in the drive thru for 25 minutes. Our food wasn’t even fresh at all. Rally’s really is going down hill.
I think I've had ONE good experience here in the last 5 years, prices are higher than any other Rallys and quality is lower. They almost never get my order right, the chicken and fries are always cold and stale, burgers always have the wrong ingredients... Half the time the cashier has no idea how to put orders in correctly.
Update: With the revolving staff I've gotten way better service than I used to, only adding one star because the Drive Thru AI is way too time consuming and doesn't work correctly 90% of the time. I don't want to answer 20 questions to get 2 spicy chickens. I've started using the walk up window instead which just makes it more difficult for the employees to juggle.
Atmosphere: 1
Food: 2
Service: 2
Employees barely spoke a lick of English, very rude and pushy then a few days later we had oversee charges on on my credit card, that was used at the restaurant, so they are stealing card information, food was cook poorly I spent my night and next morning sick just to feel ok enough to see the illegal charges on my card
Atmosphere: 1
Food: 1
Service: 1
Tables dirty
Atmosphere: 3
Food: 5
Service: 5
I went through the drive thru and the guy was rubbing in his face then put on gloves then touched the screen then went over to get my food . Then he took my money with the same gloves on that he had touched everything else with . Also the decorations on the window for Halloween were discusting with dirt on them and the window was filthy.
Atmosphere: 2
Food: 4
Service: 2
Came for the fries, we love them they where sold out. How? Idk new management needs to work on orders a little better. But the staff was awesome and took it all in stride.
My order was correct.
Atmosphere: 5
Food: 5
Service: 5
Never again. The service is so slow there is like 1 person working in there and they are obviously stressed and overworked. Ordered online and I still waited 20 mins longer than when I was told it was ready. This is the second time this has happened and the same thing happened last time. I dont blame the worker(s) they are trying this is a failure of ownership and I will not waste my time here again.
Atmosphere: 1
Food: 1
Service: 1
I make it here about once a month, Lupe always makes it a joy, great service and food.
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Cold burgers, hard fries with hard things in my fries that were not fries 😭 😢😢😢
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
It took 15 minutes for food I ordered online. 1 car in front of me. Big Buford was awesome as usual. Staff came out to ask about my order and brought it out later. Long wait with minimal customers present.
Atmosphere: 1
Food: 5
Service: 3
Older lady just made the best chilli cheese dog I ever had from rally’s! Wish I could give her a tip!
Atmosphere: 5
Food: 5
Service: 5
Was told we had to go to the drive thru but we wanted to sit down and eat. So we waiting in the drive thru for 25 minutes. Our food wasn’t even fresh at all. Rally’s really is going down hill.
Atmosphere: 2
Food: 2
Service: 2
Ordered pickup and they had it ready quickly!
Atmosphere: 5
Food: 5
Service: 5
too slow for a drive thru but food was excellent
Atmosphere: 2
Food: 5
Service: 1
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