They went above and beyond to ensure that I received fresh food for my to-go order.
Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Sheri Davies
Even though you order on the kiosk our server Betty was fantastic. Brought our shakes food and even took our garbage away. She made the experience!
Atmosphere: 5
Food: 5
Service: 5
Deanna Binienda
Super friendly service and super clean as well. Also, the manager openly compliments the staff and shows appreciation for their work. What a pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Brenda Hadley
True customer service here I would give Bruce my cashier in the drive through a 10 star review! Just when I thought customer service no longer existed then I stop here for lunch the drive through line moved quickly my food was exact to order and Bruce is a truly dedicated top notch employee who is well mannered and very professional! Every company needs workers like Bruce Food was hot and delicious highly recommend this Steak and Shake
Atmosphere: 5
Food: 5
Service: 5
Joseph Doss
The food was standard hamburger joint food, which is what I was there for. They take a lot of pride in their shakes, which I consider better than Sonic's blasts. The restaurant was clean and the staff very friendly and helpful.
This was my first time encountering a personless order window, but the kiosk was easy to use and probably saved both myself and the staff a lot of time.
Atmosphere: 5
Food: 5
Service: 5
Wayne Guilliams
Came in around 9pm and the manager had half the dining room closed off. We had 7 people and were told by a cook to sit in 2 separate booths. The food was good and the chocolate Reese’s milk shake was awesome.
Atmosphere: 5
Food: 5
Service: 3
whodeykykilla Letsgobaby
What can I make fresh for you? The burger was ok a lil under cooked. fries and onion rings were super old. Loved the milk shake tho.
Joyce Sarnelli
Ordered a single butter burger without cheese..lettuce, tomato, onion and no mayo. This is what I got. Single cheese , grilled onion, lettuce and few pieces fresh onion and about quarter inch cold butter and no tomato. Bun fell apart everything slid off and difficult to eat. I gave up and ate my fries. I had not eaten at Steak and Shake for about 5 plus years and I won't go back. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Mindy Lovelace
The atmosphere was clean and quiet. You had to order at a kiosk, scan your ticket to get a drink. You have to get up to get your own order. But they ask for a tip as soon as you order at the kiosk.
Atmosphere: 4
Food: 3
Service: 1
Gary Webb
What a joke !!! Same thing as last time. 1 overstressed under qualified adult working there. Turning away business in lobby ! Literally with 1 car in the drive thru. How the new owners allow that same shit to happen again is beyond me.
Ordered a butter burger, read the description and it said it was a burger with butter melted on top of the bun, and what I got was a big spoonful of butter inside my sandwich, thankfully looked before taking a bite. Is this how we are teaching the employees how it’s made? This is disgusting 🤢
Atmosphere: 1
Food: 1
Service: 1
Allie Sutula
Only giving 3 stars simply because their QR codes for soft drinks is ALWAYS a hassle. Food is good and I love that they use tallow. My kids enjoy coming to steak & shake. It's a huge hassle to have to use a code for soft drinks and refills and it limits you on how many refills you can get. These QR codes for drinks has made us rethink if we want to continue giving steak and shake our money. I hope they rid this system soon.
Atmosphere: 3
Food: 4
Service: 3
Vera Conley
Got a double cheeseburger and a milkshake Delivery and the cheeseburger was disgusting and the milkshake was very thick and disgusting. It all went in the trash. I tried to get a hold of the owner and one of the managers with no reply.. The food used to be good here, but I wouldn’t recommend it anymore
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheese Burger with Fries
Cynthia Davidson
This is a wait on yourself kind of place. Order at a kiosk and prepare to have your name yelled out when you're order is ready. Great food if this casual atmosphere is what you're looking for.
Parking: You have to go down a side street and around the back of it too get to it.
Wheelchair accessibility: Yes, but not by the door, in fact none of the parking is by the front door.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Double Cheese Burger with Fries
Ron
Just went through the drive through Craving a good burger. I got one of the most freshly made burgers I ever had with hot cries. Burger was good bun super soft and fresh .This place did it right.Got my order in about 5 minutes also. Thank you !
They went above and beyond to ensure that I received fresh food for my to-go order.
Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Even though you order on the kiosk our server Betty was fantastic. Brought our shakes food and even took our garbage away. She made the experience!
Atmosphere: 5
Food: 5
Service: 5
Super friendly service and super clean as well. Also, the manager openly compliments the staff and shows appreciation for their work. What a pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
True customer service here I would give Bruce my cashier in the drive through a 10 star review! Just when I thought customer service no longer existed then I stop here for lunch the drive through line moved quickly my food was exact to order and Bruce is a truly dedicated top notch employee who is well mannered and very professional! Every company needs workers like Bruce Food was hot and delicious highly recommend this Steak and Shake
Atmosphere: 5
Food: 5
Service: 5
The food was standard hamburger joint food, which is what I was there for. They take a lot of pride in their shakes, which I consider better than Sonic's blasts. The restaurant was clean and the staff very friendly and helpful.
This was my first time encountering a personless order window, but the kiosk was easy to use and probably saved both myself and the staff a lot of time.
Atmosphere: 5
Food: 5
Service: 5
Came in around 9pm and the manager had half the dining room closed off. We had 7 people and were told by a cook to sit in 2 separate booths. The food was good and the chocolate Reese’s milk shake was awesome.
Atmosphere: 5
Food: 5
Service: 3
What can I make fresh for you? The burger was ok a lil under cooked. fries and onion rings were super old. Loved the milk shake tho.
Ordered a single butter burger without cheese..lettuce, tomato, onion and no mayo. This is what I got. Single cheese , grilled onion, lettuce and few pieces fresh onion and about quarter inch cold butter and no tomato. Bun fell apart everything slid off and difficult to eat. I gave up and ate my fries.
I had not eaten at Steak and Shake for about 5 plus years and I won't go back. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
The atmosphere was clean and quiet. You had to order at a kiosk, scan your ticket to get a drink. You have to get up to get your own order. But they ask for a tip as soon as you order at the kiosk.
Atmosphere: 4
Food: 3
Service: 1
What a joke !!! Same thing as last time. 1 overstressed under qualified adult working there. Turning away business in lobby ! Literally with 1 car in the drive thru. How the new owners allow that same shit to happen again is beyond me.
Restaurantji Recommends
Ordered a butter burger, read the description and it said it was a burger with butter melted on top of the bun, and what I got was a big spoonful of butter inside my sandwich, thankfully looked before taking a bite. Is this how we are teaching the employees how it’s made? This is disgusting 🤢
Atmosphere: 1
Food: 1
Service: 1
Only giving 3 stars simply because their QR codes for soft drinks is ALWAYS a hassle. Food is good and I love that they use tallow. My kids enjoy coming to steak & shake. It's a huge hassle to have to use a code for soft drinks and refills and it limits you on how many refills you can get. These QR codes for drinks has made us rethink if we want to continue giving steak and shake our money. I hope they rid this system soon.
Atmosphere: 3
Food: 4
Service: 3
Got a double cheeseburger and a milkshake Delivery and the cheeseburger was disgusting and the milkshake was very thick and disgusting. It all went in the trash. I tried to get a hold of the owner and one of the managers with no reply.. The food used to be good here, but I wouldn’t recommend it anymore
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Cheese Burger with Fries
This is a wait on yourself kind of place. Order at a kiosk and prepare to have your name yelled out when you're order is ready. Great food if this casual atmosphere is what you're looking for.
Parking: You have to go down a side street and around the back of it too get to it.
Wheelchair accessibility: Yes, but not by the door, in fact none of the parking is by the front door.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Double Cheese Burger with Fries
Just went through the drive through Craving a good burger. I got one of the most freshly made burgers I ever had with hot cries. Burger was good bun super soft and fresh .This place did it right.Got my order in about 5 minutes also.
Thank you !
Food: 5
Service: 5
Recommended dishes: Hamburger
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