I pickup and deliver from here two to three times daily. The food is tolerable but milkshakes is where they shine. They staff are largely Hispanophone and if you know Spanish, you be at home here. Their service, however, leaves much to be desired at this particular location. I often have to wait 15 minutes or more occasionally for orders that are often incorrect. Be sure to grab straws cause they do not put them in the bag.
Parking: Get one of their shakes. They are delicious!
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Triple Burger with Cheese, Strawberry
Noah Bertram
Nice place nice employees
Atmosphere: 5
Food: 5
Service: 5
David Iles (Iles Transportation)
I don't know what crew was on tonight 3/27/2025 but they were on it. Burgers were Juicy, bacon was real crispy, drive thru was a little slow but 2 suvs full of kids were in front of me so can't complain about it. Definitely better than the Freddy's across the way.... will return and update if consistency changes.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
david cupp
Florence store is far better than it use to be, cleaner also.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich
Chad Pittman
I always get the number 1 love the fries
Tucker Binckley
Worse fast food joint in Florence ky.
Atmosphere: 1
Food: 1
Service: 1
Marie khasa
I just want to say Rubby is amazing! I ordered on the website for delivery and doordash brought me the wrong order I was so frustrated I called up to steak and shake and rubby answer she was so kind ! And understanding well today I called back up there and asked for them to remake my order and they did now it's my fault for coming late to pick it up but it was so amazing how fast rubby said I will make it so it's fresh ! Remind you me and my kids aren't picky so I wouldn't of mind she also apologized for the wait but I was in no rush I just really appreciate her being so kind to me at that they were so busy !!! But again I appreciate her so MUCH you can tell she's a hard worker!
Atmosphere: 5
Food: 5
Service: 5
Renato Sá
The owner of this franchise is the best one I've ever seen.
Took the microphone and talked to all of us about their outstanding (imo) move to go back frying fries in beef tallow.
Offered free fries and other stuff to all of us while we were waiting for the food.
Seems like it's all self service now... kind of creepy being in there now. Back when I was younger it used to feel just so vibrant. Now, without the service it isn't the same.
Atmosphere: 2
Food: 5
Service: 5
Tim Smith
Manager is a great, friendly guy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Burger with Cheese
james johnson
The food was fresh n hot the lady at the drive thru was very friendly
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Original Double Steakburger with Onion Rings
Carla Shepherd
It was great! Good drive thru order takers friendly order was right and delicious!
Atmosphere: 5
Food: 5
Service: 5
Jake
Card readers were down in the drive thru but staff were very patient with customers. They kept the place running smooth during chaos
It's always great
Atmosphere: 4
Food: 5
Service: 5
I pickup and deliver from here two to three times daily. The food is tolerable but milkshakes is where they shine. They staff are largely Hispanophone and if you know Spanish, you be at home here.
Their service, however, leaves much to be desired at this particular location. I often have to wait 15 minutes or more occasionally for orders that are often incorrect. Be sure to grab straws cause they do not put them in the bag.
Parking: Get one of their shakes. They are delicious!
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Triple Burger with Cheese, Strawberry
Nice place nice employees
Atmosphere: 5
Food: 5
Service: 5
I don't know what crew was on tonight 3/27/2025 but they were on it. Burgers were Juicy, bacon was real crispy, drive thru was a little slow but 2 suvs full of kids were in front of me so can't complain about it. Definitely better than the Freddy's across the way.... will return and update if consistency changes.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Florence store is far better than it use to be, cleaner also.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich
I always get the number 1 love the fries
Worse fast food joint in Florence ky.
Atmosphere: 1
Food: 1
Service: 1
I just want to say Rubby is amazing! I ordered on the website for delivery and doordash brought me the wrong order I was so frustrated I called up to steak and shake and rubby answer she was so kind ! And understanding well today I called back up there and asked for them to remake my order and they did now it's my fault for coming late to pick it up but it was so amazing how fast rubby said I will make it so it's fresh ! Remind you me and my kids aren't picky so I wouldn't of mind she also apologized for the wait but I was in no rush I just really appreciate her being so kind to me at that they were so busy !!! But again I appreciate her so MUCH you can tell she's a hard worker!
Atmosphere: 5
Food: 5
Service: 5
The owner of this franchise is the best one I've ever seen.
Took the microphone and talked to all of us about their outstanding (imo) move to go back frying fries in beef tallow.
Offered free fries and other stuff to all of us while we were waiting for the food.
If you wanna be bored, this is not a place to go.
Atmosphere: 5
Food: 5
Service: 5
Hispanic guy at the counter is rude for no reason
Restaurantji Recommends
Seems like it's all self service now... kind of creepy being in there now. Back when I was younger it used to feel just so vibrant. Now, without the service it isn't the same.
Atmosphere: 2
Food: 5
Service: 5
Manager is a great, friendly guy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Burger with Cheese
The food was fresh n hot the lady at the drive thru was very friendly
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Original Double Steakburger with Onion Rings
It was great! Good drive thru order takers friendly order was right and delicious!
Atmosphere: 5
Food: 5
Service: 5
Card readers were down in the drive thru but staff were very patient with customers. They kept the place running smooth during chaos
Atmosphere: 5
Food: 5
Service: 5
Loading...