Subway

5960 Centennial Cir, Florence
(859) 282-6295

Recent Reviews

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Carlos Esparza

Terrible experience.
The service was awful. The employee who attended me did not understand what I was ordering and got angry when I tried to correct her. Her attitude was rude and unprofessional.

The vegetables were not fresh at all; they looked old and dried out, almost like raisins. On top of that, hygiene was very poor. The person in charge started using her cellphone while still wearing the gloves, which is completely unacceptable in a food service place.

I regret not reading the previous reviews before coming here — they are absolutely right. Overall, very bad service, poor cleanliness, and low-quality food. I would not recommend this Subway to anyone.

Atmosphere: 1

Food: 1

Service: 1

Evelyn Hensley

I went in for a pick up order for no one to be at the front. I saw my bag and grabbed it and assumed chips weren’t in the bag so I grabbed one (my bad) a lady with glasses then proceeded to come out and yell at me saying there were chips in the bag so I put mine back and apologized. She then proceeded to yell at me in another language mixed with English saying to check the bag next time. Was very rude for no reason.

Service: 1

Wendy Herweck

I did a pick up order online for 915 pick up For two subs. I walked in the subway and nobody was inside there. I was in there for approximately two minutes and then I yelled hello and then the guy finally came out… I told him I was there to pick up my subs, He then tried to tell me that I already picked up my order. I explained to him I did not and he said he handed it to somebody else that knew what my order was. I said well I didn’t pick it up and nobody else picked it up so you gave my order to somebody else. The guy was very rude and would not give me my money back for my subs that he gave to somebody else. He said it wasn’t his issue. It was mine. I do not recommend the subway at all. They are very rude and thieves. They’ll steal your money and steal your food.

Cindy Williamson

How is this place still open. I agree with all the horrible comments on here. The sandwich had half the meat on it as a normal subway. The service was incredibly rude. They did not hand us a cup for our combo we ordered so we grabbed cups and they screamed at us for grabbing the wrong size. Then proceeded to loudly bad mouth us while we were eating. This place is terrible and I will NEVER go there again.

Atmosphere: 1

Food: 1

Service: 1

Palden Tamang

I ordered online and came to pick up my food, planning to eat there. When I noticed there were no napkins, I politely asked for some. Then one of the staff told me that since I ordered online, I don’t get a bag — which already felt unnecessary. As I started eating, they said that if you order online, you’re not allowed to sit and eat there. They even started talking in another language about my coupon (I used the $6.99 footlong offer), which felt really disrespectful.

The way they treated me as a customer was rude and unprofessional. Definitely not the kind of service you’d expect from Subway.

Service: 1

The D

Rudest employees I’ve ever experienced. Beware if placing an online order. Even if you tell them your full name and what you ordered, they’ll scream something to you in an incomprehensible language (definitely not English). This joke of a place needs to go out of business pronto.

Wyatt Hunt

Dude in there was very rude and terrible my wife was trying to get a cup of ice and he pointed towards the cup and she grabbed one and he wanted to charge her 2$ just for the cup to put ice in and he yelled at her and told her next time don’t just grab a cup and we got back in the car and the ice was dirty GET BETTER EMPLOYEES

Atmosphere: 1

Food: 1

Service: 1

Myra Rhodus

Food is a little pricey

Atmosphere: 4

Food: 4

Service: 4

Katie VonHandorf

My husband ordered on the app with the footlong coupon. I Arrived to pickup the order and dude didn’t want to give it to me because I didn’t have the order number. I gave him the name on the order and told him exactly what each sandwich was. Still refused to give me the sandwiches. After arguing with me for about 10 minutes where I told him every single thing in the order ingredient by ingredient. He finally gave me the sandwiches. Not only that, I get home with the sandwiches and all four sandwiches were wrong. All of them were missing multiple toppings. Won’t be back to this location ever again. This isn’t the first time I’ve had a bad experience at this location, but it will be the last.

Atmosphere: 1

Food: 2

Service: 1

Adam Buck

Ordered via the app. Walked into the store, and witnessed several subs being made, the gentleman behind the counter did have gloves on. I thought hey this is a good thing. However he proceeded to cash several customers out with the same gloves on, and went back to making subs. I was running late for work, or would have made an issue. Suffice it to say won't go back. Do better.

Atmosphere: 1

Food: 2

Service: 1

Brendan Scott

Got the all American club on the app. It's the smallest sandwich I've ever had

Sean Flynn

I ordered online through the app at around 8:45pm and picked it up around 9:15pm. I ordered a footlong Boss Sub and a footlong Elite CBR sub along with a large drink. I pick up the food and headed home. I open the bag and see that they only gave me a footlong Elite CBR but the Footlong Boss sub was 6in. Drove back up there at 9:53pm and they were closed and gone. This is completely unacceptable and I want this to be righted. Looking at the other reviews of this location it seems that the owners of this location are taking everyone who live around here for fools and this location continually DISRESPECTS the city we live in by going way out of their way to provide horrible service. I will be contacting corporate.

Atmosphere: 1

Food: 1

Service: 1

Ava Wuellner

Saw two bugs while I was in there ordering my food, another customer killed the one big bug and the employee didn’t wash his hands after he cleaned it up, he just put new gloves on and went back to making my food. Disgusting!

Atmosphere: 1

Food: 4

Service: 1

John Smith

Quick Eats at a Fair

Atmosphere: 3

Food: 3

Service: 3

Allyson C

Change your times online. It states 10pm but your signs now say 930. Waste of time coming here

Service: 1

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