Dunkin'

I’ve consistently had poor experiences at this Dunkin’ location… it’s often messy and the service is lacking. I tried the off-post location hoping for better, but unfortunately it was even worse.

Atmosphere: 1

Food: 2

Service: 2

This place is hit or miss depending on who is working. Some staff are great and others act like they have better things to do than work. Unfortunately because of the location they don't really have any competition and can get away with the hot l/cold service.

Atmosphere: 3

Food: 3

Service: 3

Waited 20 mins for a med hot chocolate. Received a half full cup lukewarm chunky powder milk.

Atmosphere: 1

Food: 1

Service: 1

They need to change their process in the way they serve their customers. I had ordered one meal deal with a coffee, another coffee, and a 10 pk donut. They called my name 3 different times. Each time I had to wait around 5 minutes and walk up to the counter to grab each individual item. One time each for both coffees and then the meal deal that was missing the hashbrowns. I thought they would call my name for those and the donuts. They didn’t. So I waited 25 minutes to be called. I went up to the counter and asked them what’s up and turns out they set them all the way on the other side of the counter. (How would I have known this?). I then asked them about the hashbrowns and she wanted to see my reciept. The kiosk doesn’t print out receipts, which is another red flag! They ended up making new hashbrowns that I waited another 5 minutes for! Things have to change here, especially if you’re serving primarily military members that have to value their time for thier career!

Atmosphere: 1

Food: 4

Service: 1

Other than the fact that they are no longer accepting mobile orders this is my favorite Dunkin. staff is always friendly and they do not mess up my drinks as much as the other Duncans around here.

Atmosphere: 5

Food: 5

Service: 4

What a horrible experience at this Dunkin’ on Fort Knox. They have always said that customer service was the “Golden Standard” at their locations. The morning staff on Aug. 19th did not provide that type of service. As a matter of fact they didn’t provide any! Didn’t even come to the counter just blurted out that if I’m not paying with cash to use the kiosk and that if I didn’t I’d have to wait a very long time before I could be helped. I’ve never seen/heard of this type of service especially on a military installation. I will not be back and I suggest upper management to retrain their staff on how properly greet customers and how to provide that Golden Standard service. What a disaster!

Atmosphere: 1

Food: 1

Service: 1

worst dunkin ive ever been too!! placed and online order and when it to grab it, but still had no drink after 20 minutes. I waited another 5-10 before saying anything and when i did, they quickly glanced at my phone to see what i got and made the order. I when i was finally handed the drink after 30 minutes, i asked if it was exactly like i ordered, due to me having paid for extra stuff, on top of having almond milk instead of whole milk, which I CANT HAVE!!!! he told me it was right and went about his way. Well it was in fact NOT correct. all i paid extra for was missing and he in fact did not give me almond milk….ruined my morning and whole day honestly. will NOT be back

Atmosphere: 1

Food: 1

Service: 1

Donuts and coffee for Chief!

Atmosphere: 5

Food: 5

Service: 5

Not many places to get food let alone breakfast on post but I avoid this Dunkin AS MUCH AS I CAN! They are always out of donuts and will wait to tell you after you’ve stood there for 15 mins waiting on a mobile order!!! Why advertise the summer buckets filled when you can’t make enough donuts to fill them! I left with an empty bucket and 6 donuts! I’ve had orders gone wrong at this store before and when I do it takes a week or two to get a refund on the app so I give up on trying to get my money back or even fighting with it today.

Atmosphere: 2

Food: 4

Service: 1

This is a great Dunkin...perfect spot for brunch today. Loved it!

Atmosphere: 5

Food: 5

Service: 5

Trash service. They have maybe two other people waiting. 3 people people working and they just stand around, work slowly, or chat with each other. I attempt to get a meal on my 9 am break and more often than not I have to walk out without a refund and without my food because I have to leave to get off of my break. 30 minutes to make an energy drink and an egg and cheese sandwich is honestly unacceptable. Please do better

I have always enjoyed having a Dunkin within walking distance of my Army schools on Fort Knox. In my opinion, Dunkin is better in every way compared to Starbucks, i.e., you get more for your money, the coffee doesn't taste burnt, etc. Starbucks is also not in a short walking distance for those who are not fortunate to have cars. My favorite drink to order is an iced Americano with lite ice, and Dunkin actually gives you lite ice, unlike Starbucks, which takes away 4 pieces of ice :), then looks at you like why you complaining 😄. You want an easy pick me up, try Dunkin' at this location, and order ahead on the app to save time!

Atmosphere: 5

Food: 5

Service: 5

Items weren't on menu, bit advertised.

Atmosphere: 4

Food: 3

Service: 5

Items weren't on menu, bit advertised.

This is the worst Dunkin I’ve ever been too. Sat for 45 minutes while they never called my name for a single coffee. Had to leave before I was late to work. Store reached out after complaint and offered to refund my money if I came back in. I’m now 6 hours away from this location. The employees to include what appears to be the manager sat and complained out loud for all the hear they they were “too busy”. Just go to Star bucks if your on this post.

Atmosphere: 1

Food: 1

Service: 1