Recently service at this location has become very unstable and poor. It charges delivery fee and i still give a tip but my order was placed at 10:15am for an 11am delivery and its now 11:52 with no delivery. Last weeks order they failed to provide a part of my order as well. Not looking forward to see how poorly they put this one together. After calling just get excuses and no solutions. Not even offer for service items to replace what i paid for and did get. Their app sucks too can put in service complaint on their own app.
Atmosphere: 2
Food: 4
Service: 1
Jonathan Canfield
Found a hair in my sandwich, I’m bald. 😵💫
Atmosphere: 5
Food: 1
Service: 3
Derrick Ball
I mistakenly placed 3 large orders to this location meaning to spread the orders between here and Etown. When I showed up here, to my surprise they had no issue completing my order on time and with names appropriately placed on each sandwich.
I cannot speak to the in person abilities of this store but the online ordering experience was top notch and exceeded expectations.
Atmosphere: 5
Food: 5
Service: 5
Danielle P
Ate at this location for the first time today and I’m extremely ill. I think the meat on the sandwich, or maybe the potato salad, was old or not stored right or something. The bacon was raw and I pulled it off and tossed it. Definitely will not eat here again.
RW
The worst food option on Fort Knox. The worst service and the worst wait time. Save yourself the trouble and hassle and go somewhere else.
MICHAEL STUBBS
Fast friendly service, everyone busy and engaged with customers
Atmosphere: 5
Food: 5
Service: 5
Scott Cameron
Got a BLT, the bread was chewy and old.
Food: 1
Patrick Markworth
This is an on post establishment. Management needs to understand the ebb and flow of being a limited resource for migrated Soldiers. Be ready when you're the only option. Food is still great, when they don't run out and take 20 minutes for an order.
Atmosphere: 2
Food: 5
Service: 2
Mister G
What an embarrassment for a sandwich-making establishment. The girl at the register was so quiet I could barely hear what she was saying. I paid and she said a number I think and I didn't hear that. Then as they were making sandwiches, we who ordered found out that they were out of the French style bread and all they had was wheat. How does a sandwich-making business run out of bread?!?!?!? They were super slow and when they made my sandwich, they missed half the ingredients and wrapped it into somewhat like a ball. I will most definitely not be returning to this one ever again. If I could give 0 stars, I would.
Atmosphere: 1
Food: 1
Service: 1
Chase Brown
Ordered 4 sandwiches and they got one correct. There was also a large piece of plastic in one of them as well. This has been a repeat scenario at this location.
This is the best jimmy johns I’ve been to this far. I’ve done delivery several times as well as picked up an order. It’s always fast and the employees are always friendly.
Gary Klein
Jimmy John's has great sub sandwiches. They are a less customizable than Subway, but their subs taste great and ingredients are always fresh.
Atmosphere: 3
Food: 4
Service: 4
Paladin Porkchop
Loved it!
Brian Hart
Freaky slow
Denise Nelson
Great service. They try to be as fast as they can with what they have. I think it's great how everyone has a smile even when busy. Always a good sandwich.
Recently service at this location has become very unstable and poor. It charges delivery fee and i still give a tip but my order was placed at 10:15am for an 11am delivery and its now 11:52 with no delivery. Last weeks order they failed to provide a part of my order as well. Not looking forward to see how poorly they put this one together. After calling just get excuses and no solutions. Not even offer for service items to replace what i paid for and did get. Their app sucks too can put in service complaint on their own app.
Atmosphere: 2
Food: 4
Service: 1
Found a hair in my sandwich, I’m bald. 😵💫
Atmosphere: 5
Food: 1
Service: 3
I mistakenly placed 3 large orders to this location meaning to spread the orders between here and Etown. When I showed up here, to my surprise they had no issue completing my order on time and with names appropriately placed on each sandwich.
I cannot speak to the in person abilities of this store but the online ordering experience was top notch and exceeded expectations.
Atmosphere: 5
Food: 5
Service: 5
Ate at this location for the first time today and I’m extremely ill. I think the meat on the sandwich, or maybe the potato salad, was old or not stored right or something. The bacon was raw and I pulled it off and tossed it. Definitely will not eat here again.
The worst food option on Fort Knox. The worst service and the worst wait time. Save yourself the trouble and hassle and go somewhere else.
Fast friendly service, everyone busy and engaged with customers
Atmosphere: 5
Food: 5
Service: 5
Got a BLT, the bread was chewy and old.
Food: 1
This is an on post establishment. Management needs to understand the ebb and flow of being a limited resource for migrated Soldiers. Be ready when you're the only option. Food is still great, when they don't run out and take 20 minutes for an order.
Atmosphere: 2
Food: 5
Service: 2
What an embarrassment for a sandwich-making establishment. The girl at the register was so quiet I could barely hear what she was saying. I paid and she said a number I think and I didn't hear that. Then as they were making sandwiches, we who ordered found out that they were out of the French style bread and all they had was wheat. How does a sandwich-making business run out of bread?!?!?!? They were super slow and when they made my sandwich, they missed half the ingredients and wrapped it into somewhat like a ball. I will most definitely not be returning to this one ever again. If I could give 0 stars, I would.
Atmosphere: 1
Food: 1
Service: 1
Ordered 4 sandwiches and they got one correct. There was also a large piece of plastic in one of them as well. This has been a repeat scenario at this location.
Restaurantji Recommends
This is the best jimmy johns I’ve been to this far. I’ve done delivery several times as well as picked up an order. It’s always fast and the employees are always friendly.
Jimmy John's has great sub sandwiches. They are a less customizable than Subway, but their subs taste great and ingredients are always fresh.
Atmosphere: 3
Food: 4
Service: 4
Loved it!
Freaky slow
Great service. They try to be as fast as they can with what they have. I think it's great how everyone has a smile even when busy. Always a good sandwich.
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