I went to the drive through today at around 3:30. I ordered a regular roast beef sandwich and 3 potatoe cakes and a diet coke. I got a beef and Cheddar and 2 orders of curly fries and the diet coke.. And everything was cold. I also donated a $1 for a charity. They told me my total was $11.78 when I got to the window they said it was $11.53
Thomas Paskal (Tom)
Awesome pulling into the drive through to have whoever is working drive through mock and make fun of me before I can even place my order.
Paula Raleigh
There are hardly words that can be used to express the horrendous service that I received from the Ft Wright, KY manager known as Shawna. I placed an order online under my husband's name. My husband drove down and was handed the bag by a male employee. We opened the bag once we arrived at home. I told my husband that they gave him the wrong order. So my husband drives back down to the restaurant and he tells them that he was given the wrong order. The man apologized and stated that they several messed up orders today. My husband returned home with the order. As I looked in the bag, I noticed that my large curly fry wasn't in the bag. I call the number on the receipt, and a female answers hello. I said is this a manager, the female replied yeah. I said your name is...she replied Shawna. The female said who is this. I replied with my name. I explained the situation to her. Shawna said well your husband took the wrong bag. I said no ma'am, a male employee handed my husband the bag. Shawna said so what was missing. I replied the large curly fry is missing, how exactly does that get missed when it was clearly printed on the receipt? Shawna replies uh you need to come correct with me and not have an attitude. I replied what attitude. I said you asked the question and I gave you an answer. I said ya know what just give me your corporate number and I'll take it up with them. Shawna replies you can Google it. I said I can Google it, are you seriously refusing to give me the corporate number?! She said you need to come correct. Then she she says it's on the receipt. I said no ma'am, the number listed on the receipt is for your location. I said that's fine, I'll Google it. Shawna stated well I'll call my boss before you speak to corporate, and then she hung up on me. I contacted the corporate customer service number and requested a call back from a District Manager or higher. Arbys has the potential to be a really great restaurant, however, this location needs a complete overhaul. Your managers are a reflection of your business. Clean house! Hire friendly, welcoming managers, and employees across the board that take pride in their work, as well as their customer service skills! Until this happens at this location, patrons should go elsewhere. Spend your hard earned money at a place that genuinely appreciates your business!
Key (Stars Faded)
The employees here were great, the food was better, the line moves faster than any other Arby's.
X I c o n . . .
Whoever the cashier was sucks, why would you call my non-speaking English mother the A word just because she didn't know she was taking too long as it was her first time ordering from Arby's, ya didn't bother telling her calmly that she was talking a bit too long and instead insulted her, I generally hope you find the cashier that did this because I'm livid
david cupp
Fast food.
Leigh Harwood
Staff at counter were slow to take my order because of a social conversation with other customers. I was asked to move my car so a delivery truck could leave. I did that and got a similar request a few minutes later. I asked for guidance on where to move, and received none. I moved my car to a spot that couldn't possibly be in the trucks way. When I sat down, my food was cold. Not good.
Robb Miller
My beef and cheddar was warm at best. So little meat, but lots of bun. .
Bootleg Tony
What just there to have a light dinner, and saw a person I haven't seen in 25 years, you never know who you might see ordering a light dinner.
Ervin Montgomery
February 22, 2025, around 12:45 pm. I ordered a #9 Swiss Bacon Chicken sandwich meal everything made to order through the drive-thru. Upon pulling to the window, I noticed a woman staring me down as if I shouldn't be here. I can only assume that, but I didn't like how she looked at me. Upon getting my order, my fries weren't fresh. So I asked the person who was in doing the drive-thru window. These fries aren't fresh, I ask for made to order fries. He acted if he didn't want to do it, but he said okay, and it would take about a few minutes. Can you up to wait. It nearly took 10 minutes before I had to get out of the car to see what was going on. I noticed the person who was the employee of the month was about to give me fries directly to me without putting my order of fries in a bag. When I said what is the going put my fries in a bag while I was at the door because it took about ten minutes before I came in. When I said that, the same woman who stared at me had a little attitude because I said my stuff needed to be in a bag. As much I come to this particular Arby's because they Swiss Bacon Chicken sandwich is on point when it made fresh. I've been here multiple times. The fact that I felt mistreated, like their customer service were very unprofessional. I'm pretty sure that it wouldn't happen to that next customer that was behind me.
This was the first time we've been here! The inside seemed fairly new with a few booths. The guy that took our order was nice and our food was good and hot!
Elaine Cook
Just wanted to get on here and regonize the assistent Shawna for her great customer service 🙂
RoShell Rekmel (ROandDnKY)
Didn't get our order right, service was rude when I asked for it to be fixed, then by the time we got it, it was cold and burnt curly fries.
Cameron Coulter
Food was cold and definitely kept too long. Not made to order. Staff is rude and all I hear is them bashing owner constantly and watched them pick on kids that were over on their break eating from another store. Unprofessional and trashy parking lot. Food is gross and not made to order and you can tell. Whoever the guy is that’s tall and takes orders is absolutely rude as well.
I went to the drive through today at around 3:30. I ordered a regular roast beef sandwich and 3 potatoe cakes and a diet coke. I got a beef and Cheddar and 2 orders of curly fries and the diet coke.. And everything was cold. I also donated a $1 for a charity. They told me my total was $11.78 when I got to the window they said it was $11.53
Awesome pulling into the drive through to have whoever is working drive through mock and make fun of me before I can even place my order.
There are hardly words that can be used to express the horrendous service that I received from the Ft Wright, KY manager known as Shawna. I placed an order online under my husband's name. My husband drove down and was handed the bag by a male employee. We opened the bag once we arrived at home. I told my husband that they gave him the wrong order. So my husband drives back down to the restaurant and he tells them that he was given the wrong order. The man apologized and stated that they several messed up orders today. My husband returned home with the order. As I looked in the bag, I noticed that my large curly fry wasn't in the bag. I call the number on the receipt, and a female answers hello. I said is this a manager, the female replied yeah. I said your name is...she replied Shawna. The female said who is this. I replied with my name. I explained the situation to her. Shawna said well your husband took the wrong bag. I said no ma'am, a male employee handed my husband the bag. Shawna said so what was missing. I replied the large curly fry is missing, how exactly does that get missed when it was clearly printed on the receipt? Shawna replies uh you need to come correct with me and not have an attitude. I replied what attitude. I said you asked the question and I gave you an answer. I said ya know what just give me your corporate number and I'll take it up with them. Shawna replies you can Google it. I said I can Google it, are you seriously refusing to give me the corporate number?! She said you need to come correct. Then she she says it's on the receipt. I said no ma'am, the number listed on the receipt is for your location. I said that's fine, I'll Google it. Shawna stated well I'll call my boss before you speak to corporate, and then she hung up on me. I contacted the corporate customer service number and requested a call back from a District Manager or higher. Arbys has the potential to be a really great restaurant, however, this location needs a complete overhaul. Your managers are a reflection of your business. Clean house! Hire friendly, welcoming managers, and employees across the board that take pride in their work, as well as their customer service skills! Until this happens at this location, patrons should go elsewhere. Spend your hard earned money at a place that genuinely appreciates your business!
The employees here were great, the food was better, the line moves faster than any other Arby's.
Whoever the cashier was sucks, why would you call my non-speaking English mother the A word just because she didn't know she was taking too long as it was her first time ordering from Arby's, ya didn't bother telling her calmly that she was talking a bit too long and instead insulted her, I generally hope you find the cashier that did this because I'm livid
Fast food.
Staff at counter were slow to take my order because of a social conversation with other customers.
I was asked to move my car so a delivery truck could leave. I did that and got a similar request a few minutes later. I asked for guidance on where to move, and received none. I moved my car to a spot that couldn't possibly be in the trucks way. When I sat down, my food was cold. Not good.
My beef and cheddar was warm at best. So little meat, but lots of bun.
.
What just there to have a light dinner, and saw a person I haven't seen in 25 years, you never know who you might see ordering a light dinner.
February 22, 2025, around 12:45 pm. I ordered a #9 Swiss Bacon Chicken sandwich meal everything made to order through the drive-thru. Upon pulling to the window, I noticed a woman staring me down as if I shouldn't be here. I can only assume that, but I didn't like how she looked at me. Upon getting my order, my fries weren't fresh. So I asked the person who was in doing the drive-thru window. These fries aren't fresh, I ask for made to order fries. He acted if he didn't want to do it, but he said okay, and it would take about a few minutes. Can you up to wait. It nearly took 10 minutes before I had to get out of the car to see what was going on. I noticed the person who was the employee of the month was about to give me fries directly to me without putting my order of fries in a bag. When I said what is the going put my fries in a bag while I was at the door because it took about ten minutes before I came in. When I said that, the same woman who stared at me had a little attitude because I said my stuff needed to be in a bag. As much I come to this particular Arby's because they Swiss Bacon Chicken sandwich is on point when it made fresh. I've been here multiple times. The fact that I felt mistreated, like their customer service were very unprofessional. I'm pretty sure that it wouldn't happen to that next customer that was behind me.
Restaurantji Recommends
This was the first time we've been here! The inside seemed fairly new with a few booths. The guy that took our order was nice and our food was good and hot!
Just wanted to get on here and regonize the assistent Shawna for her great customer service 🙂
Didn't get our order right, service was rude when I asked for it to be fixed, then by the time we got it, it was cold and burnt curly fries.
Food was cold and definitely kept too long. Not made to order. Staff is rude and all I hear is them bashing owner constantly and watched them pick on kids that were over on their break eating from another store. Unprofessional and trashy parking lot. Food is gross and not made to order and you can tell. Whoever the guy is that’s tall and takes orders is absolutely rude as well.
A new expanded menu and excellent service
Atmosphere: 4
Food: 5
Service: 4
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