Every single time i go here they forget my marinara. im not eating ur shitty cheesecake w out sum marinara. IM pissed.
Atmosphere: 1
Food: 1
Service: 1
Danielle Jenkins
Always takes a while in the drive thru.
Atmosphere: 3
Food: 3
Service: 4
Lucas P
Stopped by Arby’s and went through the drive-thru with our dog. The staff was very nice and friendly, and the food was decent, but service was on the slow side. Overall an okay experience.
Food: 4
Service: 2
Vigo the Carpathian
It's got the meats
Atmosphere: 4
Food: 5
Service: 4
Kim Costew
Place is in serious need of a renovation like yesterday. So run down and needs upgrade of everything in the store.
Atmosphere: 2
Food: 3
Service: 5
Arthur Ayers
Prompt service. I was in and out of the drive thru faster than a car wash. Food looked like the images on the screen. Recommend.
Atmosphere: 5
Food: 5
Service: 5
Goodpickx
Instead of yelling at Dasher. Be nice. He doing his job. He needs to go through seval things before it's confirmed. Your not allowed to view customer personal information. Be patient. Or do Dasher job. I don't go in there yell at you how to do your job.
Atmosphere: 1
Food: 4
Service: 1
Romulus Wulfson
Shawna, Kelly, and Tony were amazing! They provided friendly accurate and quick service with a smile I could not be more pleased with my visit to Arby's today!
Atmosphere: 5
Food: 5
Service: 5
Beck Tague
I went to the drive through today at around 3:30. I ordered a regular roast beef sandwich and 3 potatoe cakes and a diet coke. I got a beef and Cheddar and 2 orders of curly fries and the diet coke.. And everything was cold. I also donated a $1 for a charity. They told me my total was $11.78 when I got to the window they said it was $11.53
Awesome pulling into the drive through to have whoever is working drive through mock and make fun of me before I can even place my order.
Paula Raleigh
There are hardly words that can be used to express the horrendous service that I received from the Ft Wright, KY manager known as Shawna. I placed an order online under my husband's name. My husband drove down and was handed the bag by a male employee. We opened the bag once we arrived at home. I told my husband that they gave him the wrong order. So my husband drives back down to the restaurant and he tells them that he was given the wrong order. The man apologized and stated that they several messed up orders today. My husband returned home with the order. As I looked in the bag, I noticed that my large curly fry wasn't in the bag. I call the number on the receipt, and a female answers hello. I said is this a manager, the female replied yeah. I said your name is...she replied Shawna. The female said who is this. I replied with my name. I explained the situation to her. Shawna said well your husband took the wrong bag. I said no ma'am, a male employee handed my husband the bag. Shawna said so what was missing. I replied the large curly fry is missing, how exactly does that get missed when it was clearly printed on the receipt? Shawna replies uh you need to come correct with me and not have an attitude. I replied what attitude. I said you asked the question and I gave you an answer. I said ya know what just give me your corporate number and I'll take it up with them. Shawna replies you can Google it. I said I can Google it, are you seriously refusing to give me the corporate number?! She said you need to come correct. Then she she says it's on the receipt. I said no ma'am, the number listed on the receipt is for your location. I said that's fine, I'll Google it. Shawna stated well I'll call my boss before you speak to corporate, and then she hung up on me. I contacted the corporate customer service number and requested a call back from a District Manager or higher. Arbys has the potential to be a really great restaurant, however, this location needs a complete overhaul. Your managers are a reflection of your business. Clean house! Hire friendly, welcoming managers, and employees across the board that take pride in their work, as well as their customer service skills! Until this happens at this location, patrons should go elsewhere. Spend your hard earned money at a place that genuinely appreciates your business!
Key (Stars Faded)
The employees here were great, the food was better, the line moves faster than any other Arby's.
X I c o n . . .
Whoever the cashier was sucks, why would you call my non-speaking English mother the A word just because she didn't know she was taking too long as it was her first time ordering from Arby's, ya didn't bother telling her calmly that she was talking a bit too long and instead insulted her, I generally hope you find the cashier that did this because I'm livid
where's the red wine vinaigrette?????
Atmosphere: 1
Food: 1
Service: 1
Every single time i go here they forget my marinara. im not eating ur shitty cheesecake w out sum marinara. IM pissed.
Atmosphere: 1
Food: 1
Service: 1
Always takes a while in the drive thru.
Atmosphere: 3
Food: 3
Service: 4
Stopped by Arby’s and went through the drive-thru with our dog. The staff was very nice and friendly, and the food was decent, but service was on the slow side. Overall an okay experience.
Food: 4
Service: 2
It's got the meats
Atmosphere: 4
Food: 5
Service: 4
Place is in serious need of a renovation like yesterday. So run down and needs upgrade of everything in the store.
Atmosphere: 2
Food: 3
Service: 5
Prompt service. I was in and out of the drive thru faster than a car wash. Food looked like the images on the screen. Recommend.
Atmosphere: 5
Food: 5
Service: 5
Instead of yelling at Dasher. Be nice. He doing his job. He needs to go through seval things before it's confirmed. Your not allowed to view customer personal information. Be patient. Or do Dasher job. I don't go in there yell at you how to do your job.
Atmosphere: 1
Food: 4
Service: 1
Shawna, Kelly, and Tony were amazing! They provided friendly accurate and quick service with a smile I could not be more pleased with my visit to Arby's today!
Atmosphere: 5
Food: 5
Service: 5
I went to the drive through today at around 3:30. I ordered a regular roast beef sandwich and 3 potatoe cakes and a diet coke. I got a beef and Cheddar and 2 orders of curly fries and the diet coke.. And everything was cold. I also donated a $1 for a charity. They told me my total was $11.78 when I got to the window they said it was $11.53
Atmosphere: 2
Service: 3
Restaurantji Recommends
Awesome pulling into the drive through to have whoever is working drive through mock and make fun of me before I can even place my order.
There are hardly words that can be used to express the horrendous service that I received from the Ft Wright, KY manager known as Shawna. I placed an order online under my husband's name. My husband drove down and was handed the bag by a male employee. We opened the bag once we arrived at home. I told my husband that they gave him the wrong order. So my husband drives back down to the restaurant and he tells them that he was given the wrong order. The man apologized and stated that they several messed up orders today. My husband returned home with the order. As I looked in the bag, I noticed that my large curly fry wasn't in the bag. I call the number on the receipt, and a female answers hello. I said is this a manager, the female replied yeah. I said your name is...she replied Shawna. The female said who is this. I replied with my name. I explained the situation to her. Shawna said well your husband took the wrong bag. I said no ma'am, a male employee handed my husband the bag. Shawna said so what was missing. I replied the large curly fry is missing, how exactly does that get missed when it was clearly printed on the receipt? Shawna replies uh you need to come correct with me and not have an attitude. I replied what attitude. I said you asked the question and I gave you an answer. I said ya know what just give me your corporate number and I'll take it up with them. Shawna replies you can Google it. I said I can Google it, are you seriously refusing to give me the corporate number?! She said you need to come correct. Then she she says it's on the receipt. I said no ma'am, the number listed on the receipt is for your location. I said that's fine, I'll Google it. Shawna stated well I'll call my boss before you speak to corporate, and then she hung up on me. I contacted the corporate customer service number and requested a call back from a District Manager or higher. Arbys has the potential to be a really great restaurant, however, this location needs a complete overhaul. Your managers are a reflection of your business. Clean house! Hire friendly, welcoming managers, and employees across the board that take pride in their work, as well as their customer service skills! Until this happens at this location, patrons should go elsewhere. Spend your hard earned money at a place that genuinely appreciates your business!
The employees here were great, the food was better, the line moves faster than any other Arby's.
Whoever the cashier was sucks, why would you call my non-speaking English mother the A word just because she didn't know she was taking too long as it was her first time ordering from Arby's, ya didn't bother telling her calmly that she was talking a bit too long and instead insulted her, I generally hope you find the cashier that did this because I'm livid
Fast food.
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