Penn Station East Coast Subs

There was a bone in our food... I tried to contact them a week ago and I have not received a reply.

UPDATE: I tried to contact them like they told me to and no one has reached out :/

Food: 1

Service: 1

Should’ve known how bad the sandwich was going to be once I walked in. I looked around at the fireman. There was holes in the wall tape on the wall, covering whoever painted was terrible. The floor is greasy, but anyway, my sandwich, one of the saddest things I’ve ever eaten, I’ve gotten a simple BLT the bread was undercooked. I got two pieces of bacon two pieces four tomatoes little bit of lettuce and some mayonnaise and then hit me with the price for almost $20 was insane. I’m sorry I got a small fry as well. Needless to say, I do not recommend this place. Don’t waste your money.

Atmosphere: 1

Food: 1

Service: 3

Great cheesesteak

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Cheesesteak w Fries & Chocolate Chunk Cookie

Worst one to go to! I placed an online order paid and all, to come inside to show proof of my order because the staff didn’t know what I ordered. It’s not even busy nor smells like food walking in so I should have known not to get food at this location. From the staff to the food horrific!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chocolate Chip Cookie, Philly Cheesesteak w Fries

Probably the best Penn station experience I've ever had. I don't know if I was just hungry or what but it was hitting on all eight cylinders.

Is it really that hard not to screw people over? This place is a joke and I hate that this is the location I live closest to. Just got home with my food i ordered, just a small meal, the fries are old and half full, my sandwich looks to be a snack size, and my lemonade is not lemonade, it’s sugar water…and thanks to the awful lids they give u, it spilled all down the front of me when i was carrying it in to my house!
Many years ago i worked at a Penn station and enjoyed it for 2 years, but let me tell you, I would never serve a customer this sad excuse of a meal!

Kyle George and Kayana were very nice and they made great food definitely coming back!!!

Atmosphere: 5

Food: 5

Service: 5

No soap in men’s or women’s restroom. How do the employees wash their hands before doing our food?

Atmosphere: 1

This place is going down hill, always looks filthy and cold fries TOGOO so I guess I’ll have to start going to another Pen Station.
For a much as it cost to just throw away the fries 🙄

Atmosphere: 1

Food: 3

Service: 4

George made my sandwich today it was SO delicious! Probably best chicken teriyaki I have ever had @ Penn Station no lie! Keep up the great job!

Kid-friendliness: the complimentary choc chip cookie sample was top notch! :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki

Simple the Best

Parking: No problem.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak w Fries

How Do You Run out of hot made to order fires I stopped going to KFC When they told me they were out of chicken. These people have no work ethic

I really love this company's sandwiches that they make when they try to make them correctly and do good. Unfortunately this is just another place where nobody cares about giving customers quality products. My sandwich that I ordered only had meat and cheese on One side.I feel like if you pay $20 for a sandwich it should be a whole sandwich and not just half.
The reason for two stores is because the sweet tea was good.

Recommended dishes: Philly Cheesesteak w Fries

So my family has been long time customers of this Penn station but I will not eat here again if the food was free. At one time they gave great service and cared about the customer I believe that has ended the last 2 times we ordered here for dinner they messed up the order and the 2nd time the night manager got very disrespectful to me because I asked at what they stop answering the phone. So it’s been 2 months since ordering here and we decided to order lunch yesterday thinking maybe the day shift can get the order correct needless to say it was just as much of a disaster the bread was doughy like and they are supposed to be toasted the sandwhich’s as in what was on them was all wrong I was told the order would be ready at 12:02 it was finally ready at 12:22 which left no time for my wife to eat before getting back to work I spoke with Emma the manager she was sweet and apologetic however I asked to receive a call from the g.m. And I’m still waiting of course think twice about eating at this penn station night shift manager is a disrespectful punk and none of them seem to be able to do there job and get a sandwhich correct and the weird thing is had they made it right it was less work but maybe they aren’t that competent I’ve come to the realization that they just care about getn ur money nothing else hints y I’ve yet to hear from the g.m. Do yourself a favor drive 10 extra minutes to buttermilk you will get better service and be a lot happier that you did. Im willing to bet the G.M. Never calls but your employees are only as good or competent as the leaders and I’m not the only one that thinks so keep reading the other reviews below mine seems others have the same issue so obviously it must be true.

Atmosphere: 3

Food: 1

Service: 1

Terrific food and the employees know how to make it correctly. Best hot subs around. Try the phly cheese steak or chicken marinara , you can't go wrong with any sandwich.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak w Fries, Chicken Parmesan, Cut Fries