Ordered food about 50$ worth at 9pm and I guess they didn't want to cook anymore so they just gave us leftovers that had been sitting out out day. Because not a single thing we got was what we ordered, which was in a sealed bag and didn't look till we got home.
Atmosphere: 1
Food: 1
Service: 1
Andres Giraldez
First off they didnt have no food no crispy chicken no French fries no wedges no smashed potatoes no sides at all lol I thought they where joking but w.e then the lady insults my wife so we leave because of the manners the lady had then my wife decides to go back and ask for a manager the lady then tells her she is the manager! She didnt want to give her name said good luck getting ahold of the district manager....well we leave I called corporate never done this in my life but I think who ever actually owns this store might want to know how their store getting run into the ground and probably get new management i actually work for a staffing agency in town and I'm positive i could help you with your situation the owner deserves better than what management now is doing and customers dont deserve to be treated like that I gave corporate my number ill be seeing you guys soon hopefully to help you with your staffing problem.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Roulston
I ordered an 8 piece meal at 8:30 and they told me it would be 25 minutes. That is not ok.
Service: 1
Jasmine Reine
This KFC location has always had terrible service but I was craving their tenders and some mashed potatoes & gravy sonic thought I would give them another chance. However, the drive thru employee refused to sell me a meal without a drink, yet neither drink option I chose was available! The employee was very sarcastic & condescending as well! I will never go back again!
Service: 1
Heather Chaney
Jamie had the best customer service skills. Super sweet, energetic and ready to help. This is hard to find in fast food places. Need more people like Jamie around ! Thank you !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
xXBook_LoverXx
Probably one of the worst kfc I ever been to people behind the counter called me a liar because they did not pack my food correctly and forgot multiple items. I wish there was at least one good kfc in Frankfort but that will probably never happen. After waiting 40 minutes for my food it’s not ridiculous I expect it to be made right. This kfc will never see my business again. 0/10 stars
Atmosphere: 1
Food: 2
Service: 1
Albert Mitchell
It was cold inside
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: 5pc Tender Box Combo Meal
Cody Dean
Every time I go to this location I get told its 10 to 15 minute wait on chicken, or they are out of chicken. That's right KFC out of chicken...every time I try to order here there is some lame excuse and literally not a single customer in side nor in drive-thru. If I actually try to take on a 10 minute wait I end up waiting 25-30 minutes in my car. I give up on this location.
Atmosphere: 1
Food: 1
Service: 1
Alejandra Guzmán
I went for a crispy chicken and received this white, disgusting dough! Seriously, what bad service they have, apart from waiting 15 minutes, they deliver the most bad chicken I have ever eaten!
Food: 1
Service: 1
K Quire
Friendly staff. To go order was hot and exactly what we ordered. Window was fast.
Never have an extra crispy chicken don't know why they have it on menu. If not going to have it in stock and available just quit advertising it
Atmosphere: 4
Food: 2
Service: 4
Marcus Turner
Went to this store and they repeated my order back to me as I ordered. Wanted extra crispy, got barely cook. Wanted Mac n cheese and fries and got Cole slaw and mashed potatoes. The drink even sucks. I won’t go to this store ever again. These people
Atmosphere: 1
Food: 1
Service: 1
Joshua Hargis
All day I was craving fried chicken. So, I decided to eat some at kfc. Go to order and they say it’s a 20 to 30 minute wait. Then was told it would be a 5 minute wait for what I did order. Then sat there for 15. If I knew that I would’ve gotten what I wanted. Just super confused on what kfc is known for if it’s not fried chicken. Just super disappointed. Don’t get me wrong I ordered something else but this kinda makes it to where I will never go to that location again.
Ordered food about 50$ worth at 9pm and I guess they didn't want to cook anymore so they just gave us leftovers that had been sitting out out day. Because not a single thing we got was what we ordered, which was in a sealed bag and didn't look till we got home.
Atmosphere: 1
Food: 1
Service: 1
First off they didnt have no food no crispy chicken no French fries no wedges no smashed potatoes no sides at all lol I thought they where joking but w.e then the lady insults my wife so we leave because of the manners the lady had then my wife decides to go back and ask for a manager the lady then tells her she is the manager! She didnt want to give her name said good luck getting ahold of the district manager....well we leave I called corporate never done this in my life but I think who ever actually owns this store might want to know how their store getting run into the ground and probably get new management i actually work for a staffing agency in town and I'm positive i could help you with your situation the owner deserves better than what management now is doing and customers dont deserve to be treated like that I gave corporate my number ill be seeing you guys soon hopefully to help you with your staffing problem.
Atmosphere: 1
Food: 1
Service: 1
I ordered an 8 piece meal at 8:30 and they told me it would be 25 minutes. That is not ok.
Service: 1
This KFC location has always had terrible service but I was craving their tenders and some mashed potatoes & gravy sonic thought I would give them another chance. However, the drive thru employee refused to sell me a meal without a drink, yet neither drink option I chose was available! The employee was very sarcastic & condescending as well! I will never go back again!
Service: 1
Jamie had the best customer service skills. Super sweet, energetic and ready to help. This is hard to find in fast food places. Need more people like Jamie around ! Thank you !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Probably one of the worst kfc I ever been to people behind the counter called me a liar because they did not pack my food correctly and forgot multiple items. I wish there was at least one good kfc in Frankfort but that will probably never happen. After waiting 40 minutes for my food it’s not ridiculous I expect it to be made right. This kfc will never see my business again. 0/10 stars
Atmosphere: 1
Food: 2
Service: 1
It was cold inside
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: 5pc Tender Box Combo Meal
Every time I go to this location I get told its 10 to 15 minute wait on chicken, or they are out of chicken. That's right KFC out of chicken...every time I try to order here there is some lame excuse and literally not a single customer in side nor in drive-thru. If I actually try to take on a 10 minute wait I end up waiting 25-30 minutes in my car. I give up on this location.
Atmosphere: 1
Food: 1
Service: 1
I went for a crispy chicken and received this white, disgusting dough! Seriously, what bad service they have, apart from waiting 15 minutes, they deliver the most bad chicken I have ever eaten!
Food: 1
Service: 1
Friendly staff. To go order was hot and exactly what we ordered. Window was fast.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Never have an extra crispy chicken don't know why they have it on menu. If not going to have it in stock and available just quit advertising it
Atmosphere: 4
Food: 2
Service: 4
Went to this store and they repeated my order back to me as I ordered. Wanted extra crispy, got barely cook. Wanted Mac n cheese and fries and got Cole slaw and mashed potatoes. The drink even sucks. I won’t go to this store ever again. These people
Atmosphere: 1
Food: 1
Service: 1
All day I was craving fried chicken. So, I decided to eat some at kfc. Go to order and they say it’s a 20 to 30 minute wait. Then was told it would be a 5 minute wait for what I did order. Then sat there for 15. If I knew that I would’ve gotten what I wanted. Just super confused on what kfc is known for if it’s not fried chicken. Just super disappointed. Don’t get me wrong I ordered something else but this kinda makes it to where I will never go to that location again.
Atmosphere: 1
Food: 1
Service: 1
Just what the Colonel would have wanted!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Tasty!
Atmosphere: 5
Food: 5
Service: 5
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