Steak 'n Shake
335 Leonardwood Dr, Frankfort
(502) 875-0200
Recent Reviews
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Once you are familiar with their self serve set-up and drink scan, it's fine. Be aware of this. It will save you frustration. I don't fault the staff for corporate changes. The food was hot, fast, and good.
Atmosphere: 4
Food: 5
Service: 4
Not sure why this location has such a bad rating. My husband and I have went a few times here recently and the food has been hot and fresh , and the service has been great every time.
Atmosphere: 5
Food: 5
Service: 5
They done ruined the fries somehow. They used to be crisp shoestrings, now it's like eating a wet grease stick. What the heck are they doing to the food?
Atmosphere: 1
Food: 2
Service: 3
Asked for extra Frisco sauce, you have to pay extra… asked for extra pickles…you have to pay, asked for chili instead of French fries.. you have to pay…. No waiters/waitresses… kiosk to take order… one employee is only one to speak and he wasn’t Mr. Personally… save your $$$ don’t eat here.
Atmosphere: 1
Food: 2
Service: 1
Good food and great milk shakes.
Atmosphere: 4
Food: 5
Service: 5
Who ever had the thought that it was a good idea to get rid of any resemblance os service, needs to be fired because restaurants are supposed to be part of the service industry. Ordering from a kiosk would be fine, but to completely ignore the customer when they have a question is unacceptable. And I'm not talking about just acknowledging your presence, but acting too busy to help you... I'm talking about them refusing to even look in your direction for at least 5 minutes while trying to get their attention the entire time Then you finally place your order, go to the self-service drink fountain, only to find them out of large cups, and wasting another 5 minutes to get someone to restock them. We even tried stopping an employee as they walked past, and they still acted like we were invisible. Oh well... Another once good store, gone to hell by corporate greed I guess. Won't be back.
The food was good. Staff seemed a little too casual and comfortable. Two staff members kissing and hugging, not a good look. Overall, good burgers and hot fries.
Atmosphere: 3
Food: 4
Service: 3
Very little condiments. I had to enjoy my 7 dollar grease meal.
That visit I've had there in in about 5 years. The food was great and hot for a change. My banana shake was the best part.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Foot Long Chili Dog with Fries
The Fries have a bad taste and are super thin I miss the old fries they used to sell
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Some unfriendly staff other than finally someone was nice and helped us with using the computer order screen. Cook had uncivered beard.Why not have option to have a human take ur order like McDonald's does?
Atmosphere: 3
Food: 4
Service: 2
Don’t go here, Fries were cold and some burgers that I paid for were pink and you now have to scan a receipt to get your drinks when dining in, tables are not very clean and the floors look like they haven’t been mopped in months also it took 20 minutes just to talk to an employee about getting our drinks!!
Atmosphere: 1
Food: 1
Service: 1
Fast service and very delicious, employees are always very friendly
Atmosphere: 5
Food: 5
Service: 5
Tasty always!
Food: 5
Service: 5
Go burger! Wifey liked the fry’s, but I thought they were a little too thin!
Atmosphere: 3
Food: 5
Service: 5
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