Closed and doors locked at lunchtime 12/6/23Only open for a limited, breakfast buffet was confirmed 12/7/23. They need to update their listing of
Atmosphere: 1
Food: 1
Service: 1
Whitney O.
This hotel was larger than expected. Staff was nice and rooms were quiet. Our room overlooked the Kentucky river. This is an older property, rooms are outdated but had everything we needed. Very conveniently located/quick walk to downtown. They have free parking in the garage across the street.
Dizzy M.
Accommodated us with two rooms at 1130pm without a prior reservation. Hotel staff was very helpful and kind. It's an old hotel but has an appealing charm! Mattress was rough to sleep on. Pillows were very nice. Breakfast was perfect. Smoking area right outside of the indoor pool was a great find!
Angie W.
Hotel isn't the best but I've seen worse. Average hotel room. When I stayed here there were KSU students living here too since their dorms are under construction, which brought some interesting experiences. Staff was friendly. Gym is pitiful. They do have a large parking g garage. Prices aren't bad, but house keeping didn't even come and clean our rooms at all. Towels were small and thin. I wouldn't stay here again.
Gormon C.
We booked our sons wedding rooms there. We reserved 25 rooms. 4 days before the agreed cut off date, which was in writing, agreed to 10 months in advance, we had booked 17 rooms. 2 days later, they cancelled all our rooms. Not just the rooms left on the room block but even the rooms that had been reserved by our guests. Three weeks before the wedding the hotel told us they were were booting us all out. They canceled all our reservations of which was 17. Evidently they didn't need all 17 rooms because they relisted some of them at higher prices. We booked at another hotel, the more we talk to people the more they told us we would've been upset to be there. I've never been treated like this by hotel in all my life. Stay away from this hotel!
Alicia C.
Horrible customer service and not a bit of care or concern for their confirmed reservations. Not only did they not honor their contract for a wedding block- they oversold their hotel and decided to cancel all of the confirmed rooms in our block. They oversold their hotel and canceled our block so they wouldn't have to Walk guests and pay for their rooms. This all happened 30 days before the wedding , with a festival in town taking up all the rooms in the city. Please- Please do your self a favor and DO NOT STAY at this hotel. Please read the reviews- it's old- outdated- poorly managed and way past it's prime. Unfortunately, this is the only hotel downtown, and why we chose it. There are many VRBO options and B&B's downtown- do your research. I hope this can help someone from experiencing the heartache we did and all the stress it has brought on what should be a happy time.
Kristy “Kiki” Reyes
Very great place
Laur C.
This was a great easy location right off of some major highways and junctions. It's right next to the historic area as well as the Kentucky transportation building And 2 miles from Kentucky state University. Has a great grassy field on either side of building, with lots of free parking. Breakfast was a highlight because they had several hot options of food and it felt like what breakfast used to be, at a real true buffet (before covid)... Although things might have been somewhat dated I think they were just traditional style and very clean and well kept both in the lobby and the room. The staff was friendly helpful and professional. I would definitely stay here again, and I travel for work a lot.
Stayed here with family and friends. First the parking garage I was told to park in looked like it was hit with a bomb. Very dangerous to walk in with massive holes in the concrete , wires and debris falling from ceiling. My friends Toyota Camrys front end dragged as he went in and out the garage. Shower head didn't work and smell of marijuana throughout the hotel. Called and spoke to manager carol Jones and made excuses that they didn't own the parking garage. The worst was my friend found a bed bug in his room at midnight. Manager on duty confirmed and no place to go that late. Manager carol Jones was of no help. Gave no refund or discount. Just awful. I asked for her supervisor and called and left message but have not received any reply. I would never stay or recommend this hotel. Just awful.
Gina K.
We were traveling around the area for the bourbon trail and needed a place to stay near Frankfort. This hotel was one of the worst I've ever stayed at. it was run down and dirty. l felt uncomfortable laying on the bed and sitting on the couch because nothing seemed well cleaned. The sheets were thin and not well fitted (fell off the mattress in the middle of the night). The reception area and lobby are dated and unclean. The bar/restaurant was closed and there was nothing close by that was open to get a drink or meal. The hotel reaked of weed. I would never stay here again and would tell anyone I knew to steer clear- better to stay at a chain hotel near the shopping areas.
MICHELLE C.
Just have to come on here to give a shout-out to the front receptionist lady, Lynn (unsure if that's how you correctly spell her name.) I booked this hotel in the middle of the night last minutes because another - unrelated - hotel refused my father, a disabled veteran service with this service dog. I contacted this hotel and they accepted them without reservation. When my parents arrived (driving cross country) she was absolutely accommodating. Upon check out she was more than helpful. So freaking to have such too-notch service, especially after the experience my parents just has a few hours earlier. Thank you Lynn for taking care of my senior parents on their cross-country trip to relocate to their new home! You made the journey for them so refreshing!
Rebecca G.
The woman at the front desk was rude and acted Covid afraid, but when I walked in the hotel she did not have a mask on and when I came back down to the lobby she didn't either. There was no place to park. The woman told us to park in front of the hotel, but the sign was clearly marked that it was 10 minute parking only. I reserved a room with two double beds, but when I got to the hotel they said they didn't have any more double rooms and would have to upgrade me to a king bed with a fold out couch. The mattress did not have sheets and the mattress was stained. The mattress should be removed immediately. When we called the front desk for sheets the woman acted like she was doing us a favor because she gave us a larger room. We didn't want a larger room, I just wanted the room I paid for and reserved.
Alyona Z.
3/25/20 Came here to stay one night as I was out this way for work. I've always been curious about this hotel but where I live close by, I wouldn't normally stay in one. But this hotel was absolutely beautiful! Everything from the fountain background wall to the dining area and the decor. The lady at the registration was super friendly, and very accommodating. As I left most of my belongings at home, she was able to help me with a comb, toothpaste and toothbrush, as well as deodorant. She was just such a blessing. I had a great nights rest at this hotel. Everything was very clean and organized. Would most definitely stay here again.
Closed and doors locked at lunchtime 12/6/23Only open for a limited, breakfast buffet was confirmed 12/7/23. They need to update their listing of
Atmosphere: 1
Food: 1
Service: 1
This hotel was larger than expected. Staff was nice and rooms were quiet. Our room overlooked the Kentucky river. This is an older property, rooms are outdated but had everything we needed. Very conveniently located/quick walk to downtown. They have free parking in the garage across the street.
Accommodated us with two rooms at 1130pm without a prior reservation. Hotel staff was very helpful and kind. It's an old hotel but has an appealing charm! Mattress was rough to sleep on. Pillows were very nice. Breakfast was perfect. Smoking area right outside of the indoor pool was a great find!
Hotel isn't the best but I've seen worse. Average hotel room. When I stayed here there were KSU students living here too since their dorms are under construction, which brought some interesting experiences. Staff was friendly. Gym is pitiful. They do have a large parking g garage. Prices aren't bad, but house keeping didn't even come and clean our rooms at all. Towels were small and thin. I wouldn't stay here again.
We booked our sons wedding rooms there. We reserved 25 rooms. 4 days before the agreed cut off date, which was in writing, agreed to 10 months in advance, we had booked 17 rooms. 2 days later, they cancelled all our rooms. Not just the rooms left on the room block but even the rooms that had been reserved by our guests. Three weeks before the wedding the hotel told us they were were booting us all out. They canceled all our reservations of which was 17. Evidently they didn't need all 17 rooms because they relisted some of them at higher prices. We booked at another hotel, the more we talk to people the more they told us we would've been upset to be there. I've never been treated like this by hotel in all my life. Stay away from this hotel!
Horrible customer service and not a bit of care or concern for their confirmed reservations. Not only did they not honor their contract for a wedding block- they oversold their hotel and decided to cancel all of the confirmed rooms in our block. They oversold their hotel and canceled our block so they wouldn't have to Walk guests and pay for their rooms. This all happened 30 days before the wedding , with a festival in town taking up all the rooms in the city. Please- Please do your self a favor and DO NOT STAY at this hotel. Please read the reviews- it's old- outdated- poorly managed and way past it's prime. Unfortunately, this is the only hotel downtown, and why we chose it. There are many VRBO options and B&B's downtown- do your research. I hope this can help someone from experiencing the heartache we did and all the stress it has brought on what should be a happy time.
Very great place
This was a great easy location right off of some major highways and junctions. It's right next to the historic area as well as the Kentucky transportation building And 2 miles from Kentucky state University. Has a great grassy field on either side of building, with lots of free parking. Breakfast was a highlight because they had several hot options of food and it felt like what breakfast used to be, at a real true buffet (before covid)... Although things might have been somewhat dated I think they were just traditional style and very clean and well kept both in the lobby and the room. The staff was friendly helpful and professional. I would definitely stay here again, and I travel for work a lot.
Very great place
Clean and nice.
Restaurantji Recommends
Stayed here with family and friends. First the parking garage I was told to park in looked like it was hit with a bomb. Very dangerous to walk in with massive holes in the concrete , wires and debris falling from ceiling. My friends Toyota Camrys front end dragged as he went in and out the garage. Shower head didn't work and smell of marijuana throughout the hotel. Called and spoke to manager carol Jones and made excuses that they didn't own the parking garage. The worst was my friend found a bed bug in his room at midnight. Manager on duty confirmed and no place to go that late. Manager carol Jones was of no help. Gave no refund or discount. Just awful. I asked for her supervisor and called and left message but have not received any reply. I would never stay or recommend this hotel. Just awful.
We were traveling around the area for the bourbon trail and needed a place to stay near Frankfort. This hotel was one of the worst I've ever stayed at. it was run down and dirty. l felt uncomfortable laying on the bed and sitting on the couch because nothing seemed well cleaned. The sheets were thin and not well fitted (fell off the mattress in the middle of the night). The reception area and lobby are dated and unclean. The bar/restaurant was closed and there was nothing close by that was open to get a drink or meal. The hotel reaked of weed. I would never stay here again and would tell anyone I knew to steer clear- better to stay at a chain hotel near the shopping areas.
Just have to come on here to give a shout-out to the front receptionist lady, Lynn (unsure if that's how you correctly spell her name.) I booked this hotel in the middle of the night last minutes because another - unrelated - hotel refused my father, a disabled veteran service with this service dog. I contacted this hotel and they accepted them without reservation. When my parents arrived (driving cross country) she was absolutely accommodating. Upon check out she was more than helpful. So freaking to have such too-notch service, especially after the experience my parents just has a few hours earlier. Thank you Lynn for taking care of my senior parents on their cross-country trip to relocate to their new home! You made the journey for them so refreshing!
The woman at the front desk was rude and acted Covid afraid, but when I walked in the hotel she did not have a mask on and when I came back down to the lobby she didn't either. There was no place to park. The woman told us to park in front of the hotel, but the sign was clearly marked that it was 10 minute parking only. I reserved a room with two double beds, but when I got to the hotel they said they didn't have any more double rooms and would have to upgrade me to a king bed with a fold out couch. The mattress did not have sheets and the mattress was stained. The mattress should be removed immediately. When we called the front desk for sheets the woman acted like she was doing us a favor because she gave us a larger room. We didn't want a larger room, I just wanted the room I paid for and reserved.
3/25/20 Came here to stay one night as I was out this way for work. I've always been curious about this hotel but where I live close by, I wouldn't normally stay in one. But this hotel was absolutely beautiful! Everything from the fountain background wall to the dining area and the decor. The lady at the registration was super friendly, and very accommodating. As I left most of my belongings at home, she was able to help me with a comb, toothpaste and toothbrush, as well as deodorant. She was just such a blessing. I had a great nights rest at this hotel. Everything was very clean and organized. Would most definitely stay here again.