Skyline Chili is always on our Kentucky travel list, and this stop brought us to the Georgetown location.
When we arrived, first impressions were a little concerning. The trash area outside needed attention, and several tables inside hadn’t been bused. Not the welcome we’re used to.
Once seated, our waitress immediately acknowledged it and apologized. She was the only one covering the floor that evening — and she handled it with professionalism. Credit where it’s due.
We ordered a Coney Bowl, a classic 3-Way, chili dogs, and a baked potato loaded with chili and cheese. The food came out fast and exactly how Skyline should be — generous portions, rich chili, mountains of cheese, and that signature flavor we look forward to every trip.
The kitchen delivered. The server delivered.
Leadership, however, sets the tone. Managers should be leading from the front, not creating a distracted or juvenile atmosphere while one person carries the floor. This location can do better.
Georgetown — tighten it up. The brand deserves it.
Atmosphere: 1
Food: 5
Service: 4
Jay Brown
First of all, shout out to our waitress. Trista was the best. She checked in on us regularly and was so friendly and helpful. Being Kentucky born and raised, but recently relocating to Texas, we were craving Skyline as soon as we got to Georgetown. The food was fresh and came out quickly. Zero complaints and so happy that we decided to dine in.
Atmosphere: 5
Food: 5
Service: 5
JohnE ONE
Went through drive thru tonight got 2 chicken wraps $23. Food was made horrible and had a couple pieces of chicken in 2 big wraps. Do better!
Food: 1
JiffyPop4Life
An awesome Skyline. The highlight of my truck route I run from Knoxville, TN.
Food: 5
Service: 5
Tracy Robar
The 3-way chili was good of course, but this group of young people working at this Skyline Chili on this Sunday afternoon were just the best :)! They were polite and helpful, and went above and beyond to make it a positive experience.
Atmosphere: 5
Food: 5
Service: 5
Eric Mosley
Thank yoy for your service
Atmosphere: 5
Food: 5
Service: 5
Montae Washburn
The managers are great
Atmosphere: 5
Food: 5
Service: 5
Evan Bledsoe
Thank God for Skyline.
Atmosphere: 4
Food: 5
Service: 5
McKinnah Gearles
We were instantly greeted when we came in. Our waitress Maggie was amazing! Checked on us while we ate, had our food out super quick and even chatted with us! The food was delicious as well. The bathrooms and restaurants were super clean.
Atmosphere: 5
Food: 5
Service: 5
Bruce Kennedy
We always have a great meal here and the workers are just awesome! James was our server today and had a great and funny personality! Thanks for another great experience!
Excellent experience from the greeting when we entered, the cleanliness of the restaurant, friendly prompt service, and delivery of our hot 5 way meals. Thank you to the entire staff, we appreciate your fabulous customer service. Who Dey!
Atmosphere: 5
Food: 5
Service: 5
Michelle Evelyn
I've had Chillitos dozens of times before & never had this terrible experience. The staff wasted 45 minutes of my time by giving me 2 chillitos with barely any chilli or cheese. I paid almost $9 for 2 tortillas. That is absurd.
I showed my chillito to the Shift Lead, Maggie Carrizales, & she asked me if I want another order or if I want a refund. I replied that I'll take the refund. She heads back for 20 minutes to come back & tell me that the district manager says that they don't offer refunds but they can give me gift certificates. Why do I want gift certificates for a place that does not do their job. They should not offer the customer a refund if they do not give refunds. She goes back in & takes another 15 minutes to talk to the district manager. She comes back and tells me that I was refunded my money. That means that they do do refunds (regardless of what they call it) & they just wanted to get away with taking a customer's money without providing the service. There is absolutely no reason to serve any customer what is seen in the picture attached & charge them $9 for it. No gift certificate will make up for such incredibly careless behavior & it makes no sense to give a certificate for a future order when the need for 45 minutes in the past.
I don't blame all this on Maggie, the shift lead. What is extremely unprofessional is that when she called her manager, he directs her to the district manager. Why does such a simple matter require a district manager...your trainee made a lousy mistake & gave the customer a wrong order. A chillito without chilli is not a chillito. Make it right & move on. It does not take 45 minutes & a district manager to handle a basic situation at a branch. If there is a store manager for this branch, then this is the worst managing skills. He should be fired for being a lazy coward & dumping his job on people below him & above him. If he cannot handle a crisis at the branch that he manages, he should not be a manager.
Maggie on the other hand, although the other staff created the problem, she maintained a respectful demeanor the entire time. She was stuck between 1) a trainee that did not do his job right, 2) an annoyed customer at 9:30pm who was served lousy food & lost 45 minutes, 3) a manager who doesn't want to step in & handle the situation, 4) a district manager that is who knows where & originally told her that they won't refund only to turn around & give the refund 45 minutes later.... Maggie did a great job at handling the pressure.
Good job Maggie. You handled a tough situation & maintained a respectful conversation throughout the situation. Tell your district manager that you have customer recommendation to fire that lousy branch manager & promote you to manager instead. (I would have given a 5 star rating for service if it were representing only Maggie the shift lead but since it includes the trainee & both managers, I did not. The 2 stars are both for Maggie's service.)
Very unnecessary waste of time last night. Managers need to learn how to manage their business & stop dumping all the responsibilities on employees below them.
Atmosphere: 1
Food: 1
Service: 2
James 12
Went in after church one afternoon and had the best experience! The food was amazing, it was clean, and the environment was so friendly. Emma really made my afternoon with her quality service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large 3 Way
Brooklyn Quint
Went in for lunch had the BEST experience! got a 3 way with sour cream and a coney. Food was hot when it got to the table, restaurant was clean and organized, staff was always busy and it was a fantastic environment. Emma made my whole experience absolutely over the top fantastic. could not recommend enough and WILL be back!
Atmosphere: 5
Food: 5
Service: 5
Mariah Wainscott
My family and I are skyline lovers but this visit wasn’t it. After ordering our food we waited a long time for our food only to come out with 2 of our 5 items wrong. The staff were at the counter talking and goofing off and when we had to wait for our food the waitress claimed the kitchen was slow. Obviously when everyone is in a circle talking, you’re food will be slow. They were not busy only one other table eating, and there were dirty tables. The waitress had to go “find” a clean fork. I understand having a rush, and running out of items and having to make more. But just not checking on tables and getting items wrong for not only our table but the other table also is crazy. They definitely need more training. Will not be returning to this location.
Skyline Chili is always on our Kentucky travel list, and this stop brought us to the Georgetown location.
When we arrived, first impressions were a little concerning. The trash area outside needed attention, and several tables inside hadn’t been bused. Not the welcome we’re used to.
Once seated, our waitress immediately acknowledged it and apologized. She was the only one covering the floor that evening — and she handled it with professionalism. Credit where it’s due.
We ordered a Coney Bowl, a classic 3-Way, chili dogs, and a baked potato loaded with chili and cheese. The food came out fast and exactly how Skyline should be — generous portions, rich chili, mountains of cheese, and that signature flavor we look forward to every trip.
The kitchen delivered. The server delivered.
Leadership, however, sets the tone. Managers should be leading from the front, not creating a distracted or juvenile atmosphere while one person carries the floor. This location can do better.
Georgetown — tighten it up. The brand deserves it.
Atmosphere: 1
Food: 5
Service: 4
First of all, shout out to our waitress. Trista was the best. She checked in on us regularly and was so friendly and helpful. Being Kentucky born and raised, but recently relocating to Texas, we were craving Skyline as soon as we got to Georgetown. The food was fresh and came out quickly. Zero complaints and so happy that we decided to dine in.
Atmosphere: 5
Food: 5
Service: 5
Went through drive thru tonight got 2 chicken wraps $23. Food was made horrible and had a couple pieces of chicken in 2 big wraps. Do better!
Food: 1
An awesome Skyline. The highlight of my truck route I run from Knoxville, TN.
Food: 5
Service: 5
The 3-way chili was good of course, but this group of young people working at this Skyline Chili on this Sunday afternoon were just the best :)! They were polite and helpful, and went above and beyond to make it a positive experience.
Atmosphere: 5
Food: 5
Service: 5
Thank yoy for your service
Atmosphere: 5
Food: 5
Service: 5
The managers are great
Atmosphere: 5
Food: 5
Service: 5
Thank God for Skyline.
Atmosphere: 4
Food: 5
Service: 5
We were instantly greeted when we came in. Our waitress Maggie was amazing! Checked on us while we ate, had our food out super quick and even chatted with us! The food was delicious as well. The bathrooms and restaurants were super clean.
Atmosphere: 5
Food: 5
Service: 5
We always have a great meal here and the workers are just awesome! James was our server today and had a great and funny personality! Thanks for another great experience!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent experience from the greeting when we entered, the cleanliness of the restaurant, friendly prompt service, and delivery of our hot 5 way meals. Thank you to the entire staff, we appreciate your fabulous customer service. Who Dey!
Atmosphere: 5
Food: 5
Service: 5
I've had Chillitos dozens of times before & never had this terrible experience.
The staff wasted 45 minutes of my time by giving me 2 chillitos with barely any chilli or cheese. I paid almost $9 for 2 tortillas. That is absurd.
I showed my chillito to the Shift Lead, Maggie Carrizales, & she asked me if I want another order or if I want a refund. I replied that I'll take the refund. She heads back for 20 minutes to come back & tell me that the district manager says that they don't offer refunds but they can give me gift certificates.
Why do I want gift certificates for a place that does not do their job.
They should not offer the customer a refund if they do not give refunds.
She goes back in & takes another 15 minutes to talk to the district manager.
She comes back and tells me that I was refunded my money.
That means that they do do refunds (regardless of what they call it) & they just wanted to get away with taking a customer's money without providing the service. There is absolutely no reason to serve any customer what is seen in the picture attached & charge them $9 for it. No gift certificate will make up for such incredibly careless behavior & it makes no sense to give a certificate for a future order when the need for 45 minutes in the past.
I don't blame all this on Maggie, the shift lead.
What is extremely unprofessional is that when she called her manager, he directs her to the district manager.
Why does such a simple matter require a district manager...your trainee made a lousy mistake & gave the customer a wrong order. A chillito without chilli is not a chillito. Make it right & move on.
It does not take 45 minutes & a district manager to handle a basic situation at a branch.
If there is a store manager for this branch, then this is the worst managing skills. He should be fired for being a lazy coward & dumping his job on people below him & above him. If he cannot handle a crisis at the branch that he manages, he should not be a manager.
Maggie on the other hand, although the other staff created the problem, she maintained a respectful demeanor the entire time. She was stuck between
1) a trainee that did not do his job right,
2) an annoyed customer at 9:30pm who was served lousy food & lost 45 minutes,
3) a manager who doesn't want to step in & handle the situation,
4) a district manager that is who knows where & originally told her that they won't refund only to turn around & give the refund 45 minutes later....
Maggie did a great job at handling the pressure.
Good job Maggie. You handled a tough situation & maintained a respectful conversation throughout the situation.
Tell your district manager that you have customer recommendation to fire that lousy branch manager & promote you to manager instead.
(I would have given a 5 star rating for service if it were representing only Maggie the shift lead but since it includes the trainee & both managers, I did not. The 2 stars are both for Maggie's service.)
Very unnecessary waste of time last night.
Managers need to learn how to manage their business & stop dumping all the responsibilities on employees below them.
Atmosphere: 1
Food: 1
Service: 2
Went in after church one afternoon and had the best experience! The food was amazing, it was clean, and the environment was so friendly. Emma really made my afternoon with her quality service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large 3 Way
Went in for lunch had the BEST experience! got a 3 way with sour cream and a coney. Food was hot when it got to the table, restaurant was clean and organized, staff was always busy and it was a fantastic environment. Emma made my whole experience absolutely over the top fantastic. could not recommend enough and WILL be back!
Atmosphere: 5
Food: 5
Service: 5
My family and I are skyline lovers but this visit wasn’t it. After ordering our food we waited a long time for our food only to come out with 2 of our 5 items wrong. The staff were at the counter talking and goofing off and when we had to wait for our food the waitress claimed the kitchen was slow. Obviously when everyone is in a circle talking, you’re food will be slow. They were not busy only one other table eating, and there were dirty tables. The waitress had to go “find” a clean fork.
I understand having a rush, and running out of items and having to make more. But just not checking on tables and getting items wrong for not only our table but the other table also is crazy. They definitely need more training.
Will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Loading...