Starbucks Coffee Company

$ • Coffee Shops

Menu Order Online

About Starbucks

Based on the reviews, Starbucks Coffee Company in Hopkinsville has very friendly and hardworking employees who often provide great customer service, especially the morning staff. The coffee is usually good, and a specific drink mentioned, the pecan crunch oat latte, was excellent, along with the grilled cheese sandwich and spicy falafel. However, the service is often described as a "hit or miss," particularly with the afternoon and evening staff. Customers have reported long waits, sometimes 20 minutes or more, and drinks being made incorrectly or the wrong size, even when ordering straight from the menu. A major and frequent issue is that the location is often out of items, specifically caramel drizzle, which is a weekly problem not found at other Starbucks. The parking lot has plenty of space, but the entry and exit are in a horrible location on a very busy highway, causing traffic jams. Despite these problems, the staff is considered the most polite in Hopkinsville, and recent updates suggest some issues have been solved, making the location close to perfection. However, some customers recommend Lasaters for better coffee and service without the wait.