Steak 'n Shake

Name: Steak 'n Shake
Address: 1832 Alysheba Way, Lexington, Kentucky, 40509, US
Telephone: (859) 543-9096
Price range: $
Rating: 3.7

$ • Burgers, Fast Food

Hours:
1832 Alysheba Way, Lexington
(859) 543-9096

Menu Order Online

About Steak 'n Shake

Steak 'n Shake is a popular restaurant known for its convenient drive-thru option, which has greatly improved in speed over the years. While the drive-thru remains a highlight, some customers have mixed experiences with the in-store service. Many have expressed dissatisfaction with the self-serve kiosks, feeling that they make the dining experience too impersonal and even prompt for tips at checkout. Some customers miss having cashiers available, as they appreciate human interaction.

The food at Steak 'n Shake is generally a highlight, with many enjoying the quality. The garlic burger remains a favorite for many, and the fries are hot and salty, similar to Freddy's, though some find the beef tallow fries' texture not to their liking. Customers mention that the food is decent, but the atmosphere can be affected by unruly groups and messy tables, which can make the dining experience unpleasant. Service in the restaurant can be quick and friendly, but some have experienced staff hovering around, making some guests feel uncomfortable. The soda machines can be confusing, as the scanner is not always easy to locate. Additionally, the need to keep track of drink receipt tags for refills is seen as inconvenient. There has been concern about staff behavior, with one instance involving inappropriate comments made by a new employee about a customer's appearance, which was widely viewed as unacceptable. Overall, Steak 'n Shake offers both a convenient drive-thru and a variety of in-store experiences that range from pleasant to frustrating.