First off, they were out of mini corn dogs AND root beer. Also, I ordered a hamburger plain with no cheese (I said this three times), and they put ketchup and pickles on it. I brought it back to the register, and the cashier (Jeffery) started arguing with me claiming I didn’t ask for it plain. So when I asked for a burger done the right way, he continued to argue with me. I understand if he heard me wrong but he continued to argue with me. Also, $11 for a burger meal is kinda expensive, so I’d expect better customer service and a cleaner store. The meal wasn’t worth what I paid for.
Atmosphere: 1
Food: 3
Service: 1
Graham Oakley
My god, it's an A&W and they are out of root beer. Incompetent people working there and it took no less than 22 minutes from when my food was ordered until I got it. It was cold. To think the family and I drove out of the way for A&W to be treated and dissatisfied like this.
Atmosphere: 1
Food: 2
Service: 1
Butch Bibb
This is the Long Johns and A&W. Food was excellent. Hot and fresh. Wait time through the drive thru was way too long. Always extremely slow. The inside needs a good remodel. It's getting pretty rough. Some of the staff are great while others act like they don't want to be there.
Atmosphere: 2
Food: 5
Service: 3
Alyssa Blue
If you order a large they will give you a regular size cup and charge the same amount. The lady is rude and doesn’t reach her arm out to hand you food at all. Makes you feel like an inconvenience to even order here. Only a&w in Louisville, and almost isn’t worth stopping
Steven Thomas
Food was fresh and good, fast friendly
Atmosphere: 3
Food: 4
Service: 4
Michael Russell (Mike)
The main name of this place is Long John Silvers seafood. But they have a full A & W food and drink menu. All of favorites from the A&W restaurant including the famous root beer. Smooth and mellow from the first sip to the very last drop. Makes an excellent root beer float, yum yum.
Atmosphere: 5
Food: 5
Service: 5
mike price
Always good food at this
Atmosphere: 5
Food: 5
Service: 5
STEVE O
It was kinda late when I got.my food so the hush puppies were kinda hard. So don't recommend goin close to closing. Other than that every thing was wonderful. There are no more A&Ws anywhere anymore!! Sad such wonderful food. Long John silvers too love there food!
Vegetarian options: Im not sure what they have exactly but they do have something. Sry
Dietary restrictions: Don't get the bread.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Lamiaya Smith
extremely slow service after I paid I had to wait for my food and 30 minutes later she asked me did I want a refund. Customer service is horrible.
Joseph Romans
I drove 30 miles because I hadn't had an A&W in years and I wanted one. I arrived early, so I wasted an hour driving around.When I arrived after opening time, the first thing that I saw was disgustingly dirty windows. Not a good sign.As I got to the door, it was locked.A woman came to the door and said said , Not open, only two here. Her and a toddler. Said, Maybe open 11:30-12:30, I don't know. Wow!What kind of nonsense is this? Where is the manager on a wednesday?The place needs a bulldozer.
I have been here 5 times. Yes, gave them the benefit of the doubt x 5… perhaps that was my mistake. Typically would just go for a Root Beer Float…. You know? The item that differentiates A&W…. Easy enough right?Well, not so much for this location. I understand right now people don’t want to work hard or even work at all! But come on… it’s not that hard!! Out of the 5 times I went, I only got serviced twice. Between not having ice cream, or a machine, or personnel, or being randomly closed in the middle of business hours… really don’t know how this place is still in business…For the owner…. Please don’t even worry about responding. I would feel bad having you waste the same time I wasted with your business.
Atmosphere: 1
Service: 1
Richard Hazel
Staff was nice. Building is very dirty and ran down. Food was okay, nothing to get excited about. booths are broken or
Atmosphere: 1
Food: 3
Service: 3
B B
Food was really good. Service was a little slow and they put my chili cheese coneys upside down. Besides that though the burgers were really good.
First off, they were out of mini corn dogs AND root beer. Also, I ordered a hamburger plain with no cheese (I said this three times), and they put ketchup and pickles on it. I brought it back to the register, and the cashier (Jeffery) started arguing with me claiming I didn’t ask for it plain. So when I asked for a burger done the right way, he continued to argue with me. I understand if he heard me wrong but he continued to argue with me. Also, $11 for a burger meal is kinda expensive, so I’d expect better customer service and a cleaner store. The meal wasn’t worth what I paid for.
Atmosphere: 1
Food: 3
Service: 1
My god, it's an A&W and they are out of root beer. Incompetent people working there and it took no less than 22 minutes from when my food was ordered until I got it. It was cold. To think the family and I drove out of the way for A&W to be treated and dissatisfied like this.
Atmosphere: 1
Food: 2
Service: 1
This is the Long Johns and A&W. Food was excellent. Hot and fresh. Wait time through the drive thru was way too long. Always extremely slow. The inside needs a good remodel. It's getting pretty rough. Some of the staff are great while others act like they don't want to be there.
Atmosphere: 2
Food: 5
Service: 3
If you order a large they will give you a regular size cup and charge the same amount. The lady is rude and doesn’t reach her arm out to hand you food at all. Makes you feel like an inconvenience to even order here. Only a&w in Louisville, and almost isn’t worth stopping
Food was fresh and good, fast friendly
Atmosphere: 3
Food: 4
Service: 4
The main name of this place is Long John Silvers seafood. But they have a full A & W food and drink menu. All of favorites from the A&W restaurant including the famous root beer. Smooth and mellow from the first sip to the very last drop. Makes an excellent root beer float, yum yum.
Atmosphere: 5
Food: 5
Service: 5
Always good food at this
Atmosphere: 5
Food: 5
Service: 5
It was kinda late when I got.my food so the hush puppies were kinda hard. So don't recommend goin close to closing. Other than that every thing was wonderful. There are no more A&Ws anywhere anymore!! Sad such wonderful food. Long John silvers too love there food!
Vegetarian options: Im not sure what they have exactly but they do have something. Sry
Dietary restrictions: Don't get the bread.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
extremely slow service after I paid I had to wait for my food and 30 minutes later she asked me did I want a refund. Customer service is horrible.
I drove 30 miles because I hadn't had an A&W in years and I wanted one. I arrived early, so I wasted an hour driving around.When I arrived after opening time, the first thing that I saw was disgustingly dirty windows. Not a good sign.As I got to the door, it was locked.A woman came to the door and said said , Not open, only two here. Her and a toddler. Said, Maybe open 11:30-12:30, I don't know. Wow!What kind of nonsense is this? Where is the manager on a wednesday?The place needs a bulldozer.
Restaurantji Recommends
I have been here 5 times. Yes, gave them the benefit of the doubt x 5… perhaps that was my mistake. Typically would just go for a Root Beer Float…. You know? The item that differentiates A&W…. Easy enough right?Well, not so much for this location. I understand right now people don’t want to work hard or even work at all! But come on… it’s not that hard!! Out of the 5 times I went, I only got serviced twice. Between not having ice cream, or a machine, or personnel, or being randomly closed in the middle of business hours… really don’t know how this place is still in business…For the owner…. Please don’t even worry about responding. I would feel bad having you waste the same time I wasted with your business.
Atmosphere: 1
Service: 1
Staff was nice. Building is very dirty and ran down. Food was okay, nothing to get excited about. booths are broken or
Atmosphere: 1
Food: 3
Service: 3
Food was really good. Service was a little slow and they put my chili cheese coneys upside down. Besides that though the burgers were really good.
Atmosphere: 4
Food: 4
Service: 3
Great love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
No root beer, really?
Atmosphere: 3
Food: 3
Service: 3
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