The food was delicious and hot, and our server was the ABSOLUTE BEST! His name was Chris, he was new, and he was friendly, accessible, and very attentive---our glass was always full! It was refreshing to have that kind of service at a restaurant again---great attitude and work ethic! (And he was busy cleaning in between customers!) Yay Chris! Yay Chili's!
Our family visited this location for lunch today. The service was horrible!! Several sides were unavailable and sides were brought to the table after meal was completely finished. Our waitress never came to the table at all. No refills, no sides, no service!! Also charged for items we did not purchase. Don't waste your time and money on this place!!
Atmosphere: 1
Food: 1
Service: 1
Finnley Jackson
My party of 9 called ahead 30 minutes and were sat immediately. There was no waitress to greet us or get our drinks for 20 minutes. I walked up to what looked like a manager in a collared shirt and he apologized and told me that someone would be out to greet us.
Several minutes later a woman with a boy trailing her came out to greet us. She was incompetent the entire time and I was too enraged with her poor service to even ask her name. She had a training boy AND runners running her drinks so I have no clue why she was so unable to get our order correctly or quickly. She used the training boy like a messenger the entire time we were sat and she only showed her face to us five times in total. Three of those were AFTER we showed dissatisfaction in some late way to try to farm us for a tip.
When we received our food after an average wait, several things were missing and we had to have them run out afterward. Three of our nine drinks were incorrect multiple times and the entire time, it felt like the servers were hiding from us. We will Never be back to this sorry location.
Atmosphere: 1
Food: 3
Service: 1
Omar Clarke
Nice place for an evening out with friends or family. Even solo if that’s your preference.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix & Match Fajitas
Nathan Hardymon
Our server, Lauren, was great!
Atmosphere: 5
Food: 5
Service: 5
Anthony Logsdon
First time back in a while. Impressive changes.
Atmosphere: 4
Food: 4
Service: 4
Montaze Carter
It was another take home experience it was extraordinary
Parking: They have plenty of parking spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sides
Tit Transportation
I was charged automatically a tip. I wasn't asked. It wasn't my debit card. Ask me before adding the tip.
After being seated and 15 minutes of waiting and never being acknowledged we were there, we left. There were only 2 others in the place sitting at the bar. We like Chilis but will not be back to this location.
John Mudd
After a day of shopping, my wife and I took our granddaughters to Chili's at 3623 Bardstown Rd for lunch. Kristin was our server and she was awesome. Kristin was very kind to all of us and helped our granddaughters figure out the best options from their extensive menu. If you haven't had their "3 for Me" menu, I encourage you give it a try. You really do get so much food and it is a better value than many of the so called fast food restaurants. While the food was fantastic, Kristin was the star of the show. She helped us have a wonderful experience with our granddaughters. I would ask that the store manager recognize her outstanding customer service.
The food was delicious and hot, and our server was the ABSOLUTE BEST! His name was Chris, he was new, and he was friendly, accessible, and very attentive---our glass was always full! It was refreshing to have that kind of service at a restaurant again---great attitude and work ethic! (And he was busy cleaning in between customers!) Yay Chris! Yay Chili's!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Fries, Burgers, Guacamole
Our family visited this location for lunch today. The service was horrible!! Several sides were unavailable and sides were brought to the table after meal was completely finished. Our waitress never came to the table at all. No refills, no sides, no service!! Also charged for items we did not purchase. Don't waste your time and money on this place!!
Atmosphere: 1
Food: 1
Service: 1
My party of 9 called ahead 30 minutes and were sat immediately. There was no waitress to greet us or get our drinks for 20 minutes. I walked up to what looked like a manager in a collared shirt and he apologized and told me that someone would be out to greet us.
Several minutes later a woman with a boy trailing her came out to greet us. She was incompetent the entire time and I was too enraged with her poor service to even ask her name. She had a training boy AND runners running her drinks so I have no clue why she was so unable to get our order correctly or quickly. She used the training boy like a messenger the entire time we were sat and she only showed her face to us five times in total. Three of those were AFTER we showed dissatisfaction in some late way to try to farm us for a tip.
When we received our food after an average wait, several things were missing and we had to have them run out afterward. Three of our nine drinks were incorrect multiple times and the entire time, it felt like the servers were hiding from us. We will Never be back to this sorry location.
Atmosphere: 1
Food: 3
Service: 1
Nice place for an evening out with friends or family. Even solo if that’s your preference.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix & Match Fajitas
Our server, Lauren, was great!
Atmosphere: 5
Food: 5
Service: 5
First time back in a while. Impressive changes.
Atmosphere: 4
Food: 4
Service: 4
It was another take home experience it was extraordinary
Parking: They have plenty of parking spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sides
I was charged automatically a tip. I wasn't asked. It wasn't my debit card. Ask me before adding the tip.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burgers
Love the $10.99 combo! Service is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger
This place sucks horrible service
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Triple Dipper
Restaurantji Recommends
Food is always great
Atmosphere: 5
Food: 5
Service: 5
After being seated and 15 minutes of waiting and never being acknowledged we were there, we left. There were only 2 others in the place sitting at the bar. We like Chilis but will not be back to this location.
After a day of shopping, my wife and I took our granddaughters to Chili's at 3623 Bardstown Rd for lunch. Kristin was our server and she was awesome. Kristin was very kind to all of us and helped our granddaughters figure out the best options from their extensive menu. If you haven't had their "3 for Me" menu, I encourage you give it a try. You really do get so much food and it is a better value than many of the so called fast food restaurants. While the food was fantastic, Kristin was the star of the show. She helped us have a wonderful experience with our granddaughters. I would ask that the store manager recognize her outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Fries, Burgers, Salad
Loved my meal!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burgers
After waiting 15 min without anyone acknowledging us at Tumbleweed, we left and came across the street to Chili’s.
Best decision, while Chili’s seemed to be busy and short staffed. We received excellent customer service and delicious food.
Atmosphere: 5
Food: 4
Service: 5
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