I was in town and wanted to order pizza and I figured I would just order some Domino’s. My order told me it would take about 40 minutes and my order took more than an hour and a half. Not sure if my driver didn’t realize that it shows me live up-to-date of where you’re at, but it showed me he’d be here at a specific time and then it was another 10 minutes so I’m not sure where he stopped or what and then apologize for being late, but literally Just wanted a pizza for me and my two-year-old twins before bed and it took over two hours almost crazy.
Drew Alvarez
Pizza delivered at 1:47 AM after order placed at 7:35 PM. Called at 8:45 PM to ask about delay and they said it would arrive in 45 more minutes. Called at 10 PM to cancel the order but no one would pick up the call. I will never order a delivery from this location again.
Sunnette Lloyd
Was told 42-52 minutes for delivery. Almost 2 HOURS later order arrived. And of coarse it’s cold. Very frustrating.
Brandon Baisas
2-hour delivery time, order partially wrong for a single medium pizza for $33 ($25 + tip) is just not worth the price. The manager was polite on the phone and the driver was friendly so kudos to them. I get that business is challenging, but hopefully they're able to improve their business soon.
Cathy Hotkewicz
Dominoes delivers . . . Substandard pizzas . . . I can count the number of toppings on my pizza on one hand. $30 for less than 10 pieces of veggies on your Veggie pizza? Really?
Haylee Kantor
Ordered delivery. It came fairly quick but the pizza tasted like the cardboard box and the crust was very thin... and I paid for 3 sauce cups that I never received. Next time I'll try to go to a different location because domino's is my favorite pizza place.
Blake ansert
Ordered online, and over the phone. Food was never delivered both times.
Mark Wallis
Delivery will always take longer than promised, sometimes 2-3 hours. They do not offer refunds under any circumstances, even if delivery takes hours and the order is wrong. Avoid this place.
sukhmeet singh
They don’t care about your food I will putt on order well done they not care anout your order whatever they think it’s okay they not care about customer
Shannon Tinnell
Horrible experience! Tried to order on line it wouldn’t go through. Called in an order and delivery guy brought a wrong pizza! Called them several times and wouldn’t answer so we took pizza back with our receipt and the person was very nasty! Acted like it was our fault they delivered Wrong pizza! NEVER ORDER FROM THEM AGAIN! Location on Shelbyville rd Middletown!
My pizza was cut incorrectly 😭 but I still ate it. Always have what I order on time! Great people, great store 👍
Vaibhav Lonkar
While placing order web portal says 20-30 min. Order email says 75-80 min. Unacceptable. To cancel the order they don’t pickup their phone. Had to drive there just to cancel the order. Always mess up the order.
andrea bolden
I’m very disappointed, with the not only the food I received but the customer experience I had as well. Let me say I I worked for dominos for years, it’s a good company. Since moving to a new city I haven’t had a chance to get dominos as much when i did in the country, I ordered today bc I saw a 50% off promo- I order my food ( great online ordered & marketing btw) I gave beyond clear delivery instructions, ( including what color car I have, and front door decorations ) my first order was NEVER delivered- when i called the store I was on hold for a very long time ( but was understanding, they are busy I get it ) finally talked with someone and the level of disrespect, after she called my driver she told me- well your food was delivered but the driver doesn’t know if it he dropped it off at the right place, and proceeded to tell me she can just give me a $20 credit, not worry about it , or they could remake it but it would take about an hr for me to get my order, when I offered to just come pick up my food I was told they were extremely busy, and that the driver would just bring it, I told the lady I would not like a credit I wanted the food, by this point I expressed ma’am listen I understand I worked for this company for years, my concern is if the driver was unsuccessful in delivering my order the first time how do I know he will be able to deliver my re-order, do you all know I was told the driver has worked for them for over 15 years and he is more than capable to deliver pizza, I agreed and said okay- as I was waiting for my re-order I decided to at least stand by the door and in efforts to come outside just Incase I need to come down the street to meet the driver, ( even though it’s the middle of winter 19 degrees outside but I guess ) as I was opening the door to wait for my delivery, I caught the driver leaving my pizza on the sidewalk… to make it worse this isn’t even what I ordered. Maybe they Middletown location is overworked, understaffed, and underpaid and that’s why they can skip out on a customer or two’ -but it doesn’t make it right at all. I had the longest day, and after reading through a law brief, I too feel over worked and wanted pizza which is why I ordered it ! I can honestly say I’m beyond disappointed, and even when you are respectful and understanding to situations it doesn’t matter because this location doesn’t value their customers anyway. Now if I would have been one of those belligerent customers that talk crazy to , call you everything but a child of God, and make threats maybe I would have been given the decency of a paying customer , but obviously I’m trash just like this meal that was delivered. Do BETTER ! TREAT YOUR CUSTOMERS BETTER, and even if you’re having a bad day at least be respectful. Poor experience, poor customer service, but the website & app work just lovely and every other dominios I’ve ever ordered from has had great food
Lindsay
As you can tell by the reviews, this place and its workers suck. Got cut off by one in a red suv, and saw one leave the lot with no license, not even a temp tag.
Atmosphere: 1
Food: 1
Service: 1
Bob Schweinsberg
Ordered in the morning for a 1:30 pickup. Get there and the food had not even been started yet. Choose elsewhere is my advice.
I was in town and wanted to order pizza and I figured I would just order some Domino’s. My order told me it would take about 40 minutes and my order took more than an hour and a half. Not sure if my driver didn’t realize that it shows me live up-to-date of where you’re at, but it showed me he’d be here at a specific time and then it was another 10 minutes so I’m not sure where he stopped or what and then apologize for being late, but literally Just wanted a pizza for me and my two-year-old twins before bed and it took over two hours almost crazy.
Pizza delivered at 1:47 AM after order placed at 7:35 PM. Called at 8:45 PM to ask about delay and they said it would arrive in 45 more minutes. Called at 10 PM to cancel the order but no one would pick up the call. I will never order a delivery from this location again.
Was told 42-52 minutes for delivery. Almost 2 HOURS later order arrived. And of coarse it’s cold. Very frustrating.
2-hour delivery time, order partially wrong for a single medium pizza for $33 ($25 + tip) is just not worth the price. The manager was polite on the phone and the driver was friendly so kudos to them. I get that business is challenging, but hopefully they're able to improve their business soon.
Dominoes delivers . . . Substandard pizzas . . . I can count the number of toppings on my pizza on one hand. $30 for less than 10 pieces of veggies on your Veggie pizza? Really?
Ordered delivery. It came fairly quick but the pizza tasted like the cardboard box and the crust was very thin... and I paid for 3 sauce cups that I never received. Next time I'll try to go to a different location because domino's is my favorite pizza place.
Ordered online, and over the phone. Food was never delivered both times.
Delivery will always take longer than promised, sometimes 2-3 hours. They do not offer refunds under any circumstances, even if delivery takes hours and the order is wrong. Avoid this place.
They don’t care about your food I will putt on order well done they not care anout your order whatever they think it’s okay they not care about customer
Horrible experience! Tried to order on line it wouldn’t go through. Called in an order and delivery guy brought a wrong pizza! Called them several times and wouldn’t answer so we took pizza back with our receipt and the person was very nasty! Acted like it was our fault they delivered Wrong pizza! NEVER ORDER FROM THEM AGAIN! Location on Shelbyville rd Middletown!
Restaurantji Recommends
My pizza was cut incorrectly 😭 but I still ate it. Always have what I order on time! Great people, great store 👍
While placing order web portal says 20-30 min. Order email says 75-80 min. Unacceptable. To cancel the order they don’t pickup their phone. Had to drive there just to cancel the order. Always mess up the order.
I’m very disappointed, with the not only the food I received but the customer experience I had as well. Let me say I I worked for dominos for years, it’s a good company. Since moving to a new city I haven’t had a chance to get dominos as much when i did in the country, I ordered today bc I saw a 50% off promo- I order my food ( great online ordered & marketing btw) I gave beyond clear delivery instructions, ( including what color car I have, and front door decorations ) my first order was NEVER delivered- when i called the store I was on hold for a very long time ( but was understanding, they are busy I get it ) finally talked with someone and the level of disrespect, after she called my driver she told me- well your food was delivered but the driver doesn’t know if it he dropped it off at the right place, and proceeded to tell me she can just give me a $20 credit, not worry about it , or they could remake it but it would take about an hr for me to get my order, when I offered to just come pick up my food I was told they were extremely busy, and that the driver would just bring it, I told the lady I would not like a credit I wanted the food, by this point I expressed ma’am listen I understand I worked for this company for years, my concern is if the driver was unsuccessful in delivering my order the first time how do I know he will be able to deliver my re-order, do you all know I was told the driver has worked for them for over 15 years and he is more than capable to deliver pizza, I agreed and said okay- as I was waiting for my re-order I decided to at least stand by the door and in efforts to come outside just Incase I need to come down the street to meet the driver, ( even though it’s the middle of winter 19 degrees outside but I guess ) as I was opening the door to wait for my delivery, I caught the driver leaving my pizza on the sidewalk… to make it worse this isn’t even what I ordered. Maybe they Middletown location is overworked, understaffed, and underpaid and that’s why they can skip out on a customer or two’ -but it doesn’t make it right at all. I had the longest day, and after reading through a law brief, I too feel over worked and wanted pizza which is why I ordered it ! I can honestly say I’m beyond disappointed, and even when you are respectful and understanding to situations it doesn’t matter because this location doesn’t value their customers anyway. Now if I would have been one of those belligerent customers that talk crazy to , call you everything but a child of God, and make threats maybe I would have been given the decency of a paying customer , but obviously I’m trash just like this meal that was delivered. Do BETTER ! TREAT YOUR CUSTOMERS BETTER, and even if you’re having a bad day at least be respectful. Poor experience, poor customer service, but the website & app work just lovely and every other dominios I’ve ever ordered from has had great food
As you can tell by the reviews, this place and its workers suck. Got cut off by one in a red suv, and saw one leave the lot with no license, not even a temp tag.
Atmosphere: 1
Food: 1
Service: 1
Ordered in the morning for a 1:30 pickup. Get there and the food had not even been started yet. Choose elsewhere is my advice.
Atmosphere: 1
Food: 1
Service: 1
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