OLD DONUTS… Jelly D’s are Always Previous day, hard and nasty. You cannot serve next day donuts….. we know.
Food: 1
Wes Herron (Wes)
The icing on my strawberry frosted w/sprinkles donut was watered down, as if it was glazed. The donut was completely stale. Also, my Boston Cream was stale. I will not be returning.
Food: 1
Service: 5
The Dog Squad
The best coffee around and the best price!
Atmosphere: 5
Food: 5
Service: 5
Siamona Flowers
I give this place a two stars because when I visited at 6:30 in the morning, the donuts were good. But I also give this place a two stars because the lady wearing the headset taking the order seemed as though she was having a very bad day or morning. I was trying to put my order in, and she seemed as though she was trying to rush me and then asked me how many donuts was I getting when I was just trying to see if she had a specific donut that my daughter wanted. Lucky for her I snapped back just as quick as she did and told her…. “ if you give me a second, I’m trying to get to that but answer my question first.” That seemed to get her to calm down a little bit, but she was still kind of rude when I get to the window. There was a totally different lady. That was very kind that gave me my drink and donuts but my frozen drink didn’t seem quite frozen. It tasted like it had been sitting out for at least 10 minutes before I got there when I didn’t place my order ahead of time they runnyand not what I expected. I thought that this location would be better just because the area that it was in, but I was sadly wrong. I won’t be going to this place again.
Atmosphere: 2
Food: 3
Service: 1
short
Older sounding lady during the mornings is a nasty person. Overall disgusting tone and snarky attitude, reading these reviews it’s seems like I’m not the only one who’s had a bad interaction with her
Atmosphere: 1
Food: 2
Service: 1
Edwin Munoz
Can give him no stars I would. Came through the drive-thru and the lady taking our order was horrible very rude and disrespectful. I will never be coming back here again spending my heart earn money while being treated very poorly terrible terrible terrible place
Atmosphere: 1
Food: 1
Service: 1
77
This used to be the best Dunkin in the Louisville area in my opinion. For awhile now the dunkalattes have been tasting way off though, like a burnt taste or not mixed correctly? I've been tossing them. It's a hassle to get a refund because they don't give them in store.
Atmosphere: 5
Food: 2
Service: 5
William Lyons
I’ve debated sharing this, but the more I reflect on the experience, the more I feel it’s important to say something in hopes that it leads to improvement.
On Sunday, July 20th, I placed a mobile order for: • 2 dozen donuts (1 dozen glazed, 1 dozen chocolate cake) • 1 large iced coffee with vanilla and milk
This order was for a staff meeting I was holding, and I placed it about 30 minutes before pickup.
I’ve been visiting this Dunkin’ on and off for the past four years, as it’s right down the road from my home. While the drive-thru attendant has always come off a bit rushed or curt, I’ve understood that there are performance standards they have to meet. However, the service I received that day was simply unacceptable.
When I pulled up and let them know I was there for my pickup, the woman on the intercom immediately responded with, “You should have placed this order two days in advance—we don’t have enough of what you ordered.” Her tone was harsh and dismissive.
When I calmly asked which items they were out of, she snapped back that they only had two chocolate cake donuts. I then asked if we could substitute the missing ones with chocolate frosted. After a long sigh, she said she would check. She returned to say they only had four chocolate frosted and asked “What else?”—again, with a tone that felt unnecessarily agitated. I asked to finish the order with glazed, and she said “I don’t know, let me check,” before telling me to just pull forward—no confirmation or clarity.
At the window, a different employee greeted me kindly and with a smile. Unfortunately, the headset attendant pushed the boxes toward her and said loudly, “This is for him—tell him to call a day in advance next time.” Clearly, she was still upset, which only made the situation more uncomfortable. The polite worker handed me my coffee, and I wished her a good day.
Trying to move past the encounter, I left. But upon opening the coffee, I saw there was no milk as ordered, and the bottom of the cup had granulated sugar—likely artificial. Since I have an allergy to artificial sweeteners, I couldn’t risk drinking it. At my meeting, we opened the donuts and found them to be dry, and some chocolate frosted were crammed into the box, causing several to stick and tear apart.
As a manager myself, I understand that people have off days, and I truly don’t post this out of malice. I’m posting in hopes that this feedback leads to training and support for the staff, so future customers don’t have a similar experience. The employee at the window was great—she handled a tense situation with professionalism. But the overall interaction left a lot to be desired.
Food: 1
Service: 1
Ella Puricelli
Great atmosphere. Love the playlist they play on the intercom’s. 👍
Zeke Larson
I always have a good experience at this Dunkin' location. The staff is helpful, friendly, and quick, even when I'm ordering several dozen donuts for my team. The donuts are always fresh, and my staff seems to love them. The location is also really convenient for me, which makes the whole process even easier. Consistently great service.
The donuts tasted old as hell, the cream filled had very little cream in them, jelly filled same thing. Definitely not worth the money. Kroger has better donuts for that matter Speedway has better donuts they’re right next-door.
Atmosphere: 3
Food: 2
Service: 4
Aryah Aguillon
Took forever and gave us the wrong drink, they do not pay attention to you when your ordering
Matthew
Pretty good dunkin
Joy Hitchcock
First time going there. No one spoke English. Had no donuts I ordered. Ended up with dry terrible donut holes. Ugh
OLD DONUTS… Jelly D’s are Always Previous day, hard and nasty. You cannot serve next day donuts….. we know.
Food: 1
The icing on my strawberry frosted w/sprinkles donut was watered down, as if it was glazed. The donut was completely stale. Also, my Boston Cream was stale. I will not be returning.
Food: 1
Service: 5
The best coffee around and the best price!
Atmosphere: 5
Food: 5
Service: 5
I give this place a two stars because when I visited at 6:30 in the morning, the donuts were good. But I also give this place a two stars because the lady wearing the headset taking the order seemed as though she was having a very bad day or morning. I was trying to put my order in, and she seemed as though she was trying to rush me and then asked me how many donuts was I getting when I was just trying to see if she had a specific donut that my daughter wanted. Lucky for her I snapped back just as quick as she did and told her…. “ if you give me a second, I’m trying to get to that but answer my question first.” That seemed to get her to calm down a little bit, but she was still kind of rude when I get to the window. There was a totally different lady. That was very kind that gave me my drink and donuts but my frozen drink didn’t seem quite frozen. It tasted like it had been sitting out for at least 10 minutes before I got there when I didn’t place my order ahead of time they runnyand not what I expected. I thought that this location would be better just because the area that it was in, but I was sadly wrong. I won’t be going to this place again.
Atmosphere: 2
Food: 3
Service: 1
Older sounding lady during the mornings is a nasty person. Overall disgusting tone and snarky attitude, reading these reviews it’s seems like I’m not the only one who’s had a bad interaction with her
Atmosphere: 1
Food: 2
Service: 1
Can give him no stars I would. Came through the drive-thru and the lady taking our order was horrible very rude and disrespectful. I will never be coming back here again spending my heart earn money while being treated very poorly terrible terrible terrible place
Atmosphere: 1
Food: 1
Service: 1
This used to be the best Dunkin in the Louisville area in my opinion. For awhile now the dunkalattes have been tasting way off though, like a burnt taste or not mixed correctly? I've been tossing them. It's a hassle to get a refund because they don't give them in store.
Atmosphere: 5
Food: 2
Service: 5
I’ve debated sharing this, but the more I reflect on the experience, the more I feel it’s important to say something in hopes that it leads to improvement.
On Sunday, July 20th, I placed a mobile order for:
• 2 dozen donuts (1 dozen glazed, 1 dozen chocolate cake)
• 1 large iced coffee with vanilla and milk
This order was for a staff meeting I was holding, and I placed it about 30 minutes before pickup.
I’ve been visiting this Dunkin’ on and off for the past four years, as it’s right down the road from my home. While the drive-thru attendant has always come off a bit rushed or curt, I’ve understood that there are performance standards they have to meet. However, the service I received that day was simply unacceptable.
When I pulled up and let them know I was there for my pickup, the woman on the intercom immediately responded with, “You should have placed this order two days in advance—we don’t have enough of what you ordered.” Her tone was harsh and dismissive.
When I calmly asked which items they were out of, she snapped back that they only had two chocolate cake donuts. I then asked if we could substitute the missing ones with chocolate frosted. After a long sigh, she said she would check. She returned to say they only had four chocolate frosted and asked “What else?”—again, with a tone that felt unnecessarily agitated. I asked to finish the order with glazed, and she said “I don’t know, let me check,” before telling me to just pull forward—no confirmation or clarity.
At the window, a different employee greeted me kindly and with a smile. Unfortunately, the headset attendant pushed the boxes toward her and said loudly, “This is for him—tell him to call a day in advance next time.” Clearly, she was still upset, which only made the situation more uncomfortable. The polite worker handed me my coffee, and I wished her a good day.
Trying to move past the encounter, I left. But upon opening the coffee, I saw there was no milk as ordered, and the bottom of the cup had granulated sugar—likely artificial. Since I have an allergy to artificial sweeteners, I couldn’t risk drinking it. At my meeting, we opened the donuts and found them to be dry, and some chocolate frosted were crammed into the box, causing several to stick and tear apart.
As a manager myself, I understand that people have off days, and I truly don’t post this out of malice. I’m posting in hopes that this feedback leads to training and support for the staff, so future customers don’t have a similar experience. The employee at the window was great—she handled a tense situation with professionalism. But the overall interaction left a lot to be desired.
Food: 1
Service: 1
Great atmosphere. Love the playlist they play on the intercom’s. 👍
I always have a good experience at this Dunkin' location. The staff is helpful, friendly, and quick, even when I'm ordering several dozen donuts for my team. The donuts are always fresh, and my staff seems to love them. The location is also really convenient for me, which makes the whole process even easier. Consistently great service.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
The donuts tasted old as hell, the cream filled had very little cream in them, jelly filled same thing. Definitely not worth the money. Kroger has better donuts for that matter Speedway has better donuts they’re right next-door.
Atmosphere: 3
Food: 2
Service: 4
Took forever and gave us the wrong drink, they do not pay attention to you when your ordering
Pretty good dunkin
First time going there. No one spoke English. Had no donuts I ordered. Ended up with dry terrible donut holes. Ugh
Great fastfood alternative
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