Excellent place, good food at a good price and great service
Henry T.
its good you can get fry's and steak separately and I get a treat at subway next to it for the pretzel subway footlong sidekick amazing but the steak is too big for my mouth but still amazing
OMAR NEYRA
The only good thing about this place is the attention of some waiters and their drinks. The food has more downs than ups. The atmosphere is very dull.
Atmosphere: 3
Food: 3
Service: 5
Jocelyn Newby
Food was delicious and Abraham provided excellent customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carnitas
Deaira L.
Went with my sister and 2 nephews LAST NIGHT 02/09/24, we decided to order seprately due bcause that is easier for us...instead of ASKING US how to SPLIT the check he just bring backs checks that are $40 and $60 dollars worth of food that not only over charged up but did not show an accurate pricing for our meals that we orderEd. I wish I knew he name but I DO NOT forget faces and that tattoo on his right forearm. The server the whole time we dined that RUSHED US AS WE ORDERED and didn't leave any room for questions or didn't clarify anything, he got upset and tries to gas light when the order is wrong as if I didn't know what I had order verbally. Did I forget to mention...HE DOES NOT KNOW THE MENU?!? So standing there just adding random numbers together just because you feel like it is pretty tacky and unlrofessional. He, STILL brings back the wrong food and once it's brought to his attention that the order was wrong, continues to gas light..he's huffing and puffing his chest out at the table, saying "oh my God" and clearly is showing signs of POOR CUSTOMER SERVICE! At which at one point I didn't even want to pay but did because I WILL NOT be back to that POORLY RAN ESTABLISHMENT! Instead of behaving like that he should've gotten a manager especially since he clearly doesn't know how to ACCURATELY display the roles of his job description.
Edith C.
Just called in a To Go order at El Nopal 3010 Bardstown Road Location!! Asked for my total. Went right next door to pick it up for my lunch break. Long story short. I get there to pick it up and I went in with exact change to pay. She started to cash me out and gave me a totally different price I asked what's the additional charge she said tip for To Go order!! WHAT?? $1.99 hand written on a piece of poster board Unacceptable!! How dare you demand a tip for me and all you did was cash me out!! If I dine in yes I will tip everytime.. Never have I been told tip for To Go.. needless to say I left and did not purchase anything at all. I will never order or dine at this location ever again. I do not recommend this location to anyone.. My recommendation... DON'T WASTE YOUR TIME!! Customer Service is the worse I've ever seen.
Karen Anderson
Seating was available - no wait. Facility was clean.Everyone was friendly.Food was plentiful and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Lisa Perry
This is THE WORST RESTAURANT IN ALL OF LOUISVILLE KY!! HORRIBLE SERVICE. I AM 55 YEARS OLD, I WAS HARASSED, HUMILIATED, AND EMBARRASSED BY THE ENTIRE STAFF. HORRIFYING EXPERIENCE OUT OF THE 1940'S. NO LIE. I SAT DOWN IN THE RESTAURANT ON THE RIGHT SIDE OF THE RESTAURANT. I AM ACTUALLY A MYSTERY SHOPPER. ( GO FIGURE RIGHT?)... SO, EVIDENTLY,.... EVEN THOUGH I WAS DRESSED UP, AND ALONE?? BLACK PEOPLE AREN'T WELCOME HERE. AS, THEY APPARENTLY THOUGHT I WAS TRYING TO STEAL, ( GET THIS)... CHIPS AND SALSA!!!!!??????? LORD JESUS!!!!... I SERIOUSLY COULD NOT BELIEVE IT!!!!!!!!ACTUALLY I JUST STOPPED IN FOR A QUICK APPETIZER AS I WAS FINISHING A MYSTERY SHOP I HAD JUST COMPLETED, AND I WAS DOING MY DOCUMENTATION NOTES VIA MY PHONE DETAIL PROGRAM.MIND YOU I HAVE BEEN AN EXECUTIVE UPPER MANAGEMENT EMPLOYEE FOR OVER 32 YEARS!!!!!! SO , AS I AM NOW TRAUMATIZED BY THEIR LACK OF PROFESSIONALISM , THEIR OUTRIGHT CRUDE, RUDE, OBNOXIOUS BEHAVIOR THINKING I WAS TRYING TO STEAL THEIR GOLD RIDDEN FREE ,...MIND YOU...CHIPS AND SALSA. OH MY GOD I'M RETRIGGERED.ANYWHO, I MOST CERTAINLY PAID THEIR $2.65 " SUDDEN" TICKET, ??!!!.I CALLED THE POLICE AS I LEFT THIS PLACE IN TEARS THINKING ...WOW... BROWN ON BROWN RACISM JUST OCCURRED!!????????THE WAITRESSES DON'TEVEN REMEMBER ME FROM PREVIOUS VISITS AS I AM ALSO AN ASSISTANT OPTOMETRIST!!!!!!!!!! THAT EATS THERE FREQUENTLY ON MY LUNCH BREAK????( PREJUDICE BLINDS YOU I GUESS). SO..........I HAVE ONE THING TO SAY:" DEAR EL NAPOL...I HAVE NOT FORGOTTEN YOU... I'LL SEE YOU IN COURT, PLEASE LAWYER UP!!! BECAUSE I SURE HAVE".... END IF THE " VERY TRUE" STORY "!! NOT SO FUNNY NOW IS IT???? I TRIED TO TELL YOU, BUT YOU GUYS WOULDN'T LISTEN.DECENCY, AND KINDNESS IS FREE. AND REMEMBER THIS, GOD SEES ALL!! NOT SOME....BUT ALL !!Kid-friendliness: I would not let any family members eat here ever. All the staff are rude, the head manager is completely AWEFUL IF ZERO WAS AN OPTION THEY WOULD GET NEGATIVE 1,000 !!!!!!!
Atmosphere: 1
Food: 1
Service: 1
D S
Food has become mediocre for what you pay. Tea is now $3.50, which is a joke. The service is spotty as I've had one server who tried to charge me twice for tea when I dined alone for lunch. Watch your bill closely.
Atmosphere: 3
Food: 3
Service: 3
Ariel Allan
Love there food and my favorite place to eat hands
Nice and clean. Nice staff.Kid-friendliness: Fun atmosphere for kids.
Atmosphere: 4
Food: 4
Service: 5
Stephanie Sweeney
Ordered online from this location on 2 separate occasions. Food wasn’t ready on either occasion. First time they said the online system was down. Second time they just didn’t pay attention that the order was there. Food was decent the first time. Second time it wasn’t fresh at all. I got the fajita special. Lettuce, tomatoes and sour cream were all running together and lettuce was soggy and brown. Queso was thick and clumpy.
Atmosphere: 2
Food: 2
Service: 2
Sheila Alvarez
Be aware because when I was eating, I chewed a piece of a ceramic plate. I told them about it, and they explained that that happens often, so be ready to loose your tooth.
Atmosphere: 1
Food: 1
Service: 1
Libby M.
It will fill you up but it's not great food. Service can be spotty at times. I only go because it's easy to park there
Stefanie T.
I truly don't understand why I can come into the restaurant and get unlimited chips and salsa for free, but when ordering carryout, if I order two orders of queso and several meals, why I never get more than one small bag of chips. And if I ask for more chips, it's complete attitude from the employees. It makes me want to stop supporting this business! I know times are tough, but appreciate your carryout customers also!
Excellent place, good food at a good price and great service
its good you can get fry's and steak separately and I get a treat at subway next to it for the pretzel subway footlong sidekick amazing but the steak is too big for my mouth but still amazing
The only good thing about this place is the attention of some waiters and their drinks. The food has more downs than ups. The atmosphere is very dull.
Atmosphere: 3
Food: 3
Service: 5
Food was delicious and Abraham provided excellent customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carnitas
Went with my sister and 2 nephews LAST NIGHT 02/09/24, we decided to order seprately due bcause that is easier for us...instead of ASKING US how to SPLIT the check he just bring backs checks that are $40 and $60 dollars worth of food that not only over charged up but did not show an accurate pricing for our meals that we orderEd. I wish I knew he name but I DO NOT forget faces and that tattoo on his right forearm. The server the whole time we dined that RUSHED US AS WE ORDERED and didn't leave any room for questions or didn't clarify anything, he got upset and tries to gas light when the order is wrong as if I didn't know what I had order verbally. Did I forget to mention...HE DOES NOT KNOW THE MENU?!? So standing there just adding random numbers together just because you feel like it is pretty tacky and unlrofessional. He, STILL brings back the wrong food and once it's brought to his attention that the order was wrong, continues to gas light..he's huffing and puffing his chest out at the table, saying "oh my God" and clearly is showing signs of POOR CUSTOMER SERVICE! At which at one point I didn't even want to pay but did because I WILL NOT be back to that POORLY RAN ESTABLISHMENT! Instead of behaving like that he should've gotten a manager especially since he clearly doesn't know how to ACCURATELY display the roles of his job description.
Just called in a To Go order at El Nopal 3010 Bardstown Road Location!! Asked for my total. Went right next door to pick it up for my lunch break. Long story short. I get there to pick it up and I went in with exact change to pay. She started to cash me out and gave me a totally different price I asked what's the additional charge she said tip for To Go order!! WHAT?? $1.99 hand written on a piece of poster board Unacceptable!! How dare you demand a tip for me and all you did was cash me out!! If I dine in yes I will tip everytime.. Never have I been told tip for To Go.. needless to say I left and did not purchase anything at all. I will never order or dine at this location ever again. I do not recommend this location to anyone.. My recommendation... DON'T WASTE YOUR TIME!! Customer Service is the worse I've ever seen.
Seating was available - no wait. Facility was clean.Everyone was friendly.Food was plentiful and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
This is THE WORST RESTAURANT IN ALL OF LOUISVILLE KY!! HORRIBLE SERVICE. I AM 55 YEARS OLD, I WAS HARASSED, HUMILIATED, AND EMBARRASSED BY THE ENTIRE STAFF. HORRIFYING EXPERIENCE OUT OF THE 1940'S. NO LIE. I SAT DOWN IN THE RESTAURANT ON THE RIGHT SIDE OF THE RESTAURANT. I AM ACTUALLY A MYSTERY SHOPPER. ( GO FIGURE RIGHT?)... SO, EVIDENTLY,.... EVEN THOUGH I WAS DRESSED UP, AND ALONE?? BLACK PEOPLE AREN'T WELCOME HERE. AS, THEY APPARENTLY THOUGHT I WAS TRYING TO STEAL, ( GET THIS)... CHIPS AND SALSA!!!!!??????? LORD JESUS!!!!... I SERIOUSLY COULD NOT BELIEVE IT!!!!!!!!ACTUALLY I JUST STOPPED IN FOR A QUICK APPETIZER AS I WAS FINISHING A MYSTERY SHOP I HAD JUST COMPLETED, AND I WAS DOING MY DOCUMENTATION NOTES VIA MY PHONE DETAIL PROGRAM.MIND YOU I HAVE BEEN AN EXECUTIVE UPPER MANAGEMENT EMPLOYEE FOR OVER 32 YEARS!!!!!! SO , AS I AM NOW TRAUMATIZED BY THEIR LACK OF PROFESSIONALISM , THEIR OUTRIGHT CRUDE, RUDE, OBNOXIOUS BEHAVIOR THINKING I WAS TRYING TO STEAL THEIR GOLD RIDDEN FREE ,...MIND YOU...CHIPS AND SALSA. OH MY GOD I'M RETRIGGERED.ANYWHO, I MOST CERTAINLY PAID THEIR $2.65 " SUDDEN" TICKET, ??!!!.I CALLED THE POLICE AS I LEFT THIS PLACE IN TEARS THINKING ...WOW... BROWN ON BROWN RACISM JUST OCCURRED!!????????THE WAITRESSES DON'TEVEN REMEMBER ME FROM PREVIOUS VISITS AS I AM ALSO AN ASSISTANT OPTOMETRIST!!!!!!!!!! THAT EATS THERE FREQUENTLY ON MY LUNCH BREAK????( PREJUDICE BLINDS YOU I GUESS). SO..........I HAVE ONE THING TO SAY:" DEAR EL NAPOL...I HAVE NOT FORGOTTEN YOU... I'LL SEE YOU IN COURT, PLEASE LAWYER UP!!! BECAUSE I SURE HAVE".... END IF THE " VERY TRUE" STORY "!! NOT SO FUNNY NOW IS IT???? I TRIED TO TELL YOU, BUT YOU GUYS WOULDN'T LISTEN.DECENCY, AND KINDNESS IS FREE. AND REMEMBER THIS, GOD SEES ALL!! NOT SOME....BUT ALL !!Kid-friendliness: I would not let any family members eat here ever. All the staff are rude, the head manager is completely AWEFUL IF ZERO WAS AN OPTION THEY WOULD GET NEGATIVE 1,000 !!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Food has become mediocre for what you pay. Tea is now $3.50, which is a joke. The service is spotty as I've had one server who tried to charge me twice for tea when I dined alone for lunch. Watch your bill closely.
Atmosphere: 3
Food: 3
Service: 3
Love there food and my favorite place to eat hands
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad, Steak
Restaurantji Recommends
Nice and clean. Nice staff.Kid-friendliness: Fun atmosphere for kids.
Atmosphere: 4
Food: 4
Service: 5
Ordered online from this location on 2 separate occasions. Food wasn’t ready on either occasion. First time they said the online system was down. Second time they just didn’t pay attention that the order was there. Food was decent the first time. Second time it wasn’t fresh at all. I got the fajita special. Lettuce, tomatoes and sour cream were all running together and lettuce was soggy and brown. Queso was thick and clumpy.
Atmosphere: 2
Food: 2
Service: 2
Be aware because when I was eating, I chewed a piece of a ceramic plate. I told them about it, and they explained that that happens often, so be ready to loose your tooth.
Atmosphere: 1
Food: 1
Service: 1
It will fill you up but it's not great food. Service can be spotty at times. I only go because it's easy to park there
I truly don't understand why I can come into the restaurant and get unlimited chips and salsa for free, but when ordering carryout, if I order two orders of queso and several meals, why I never get more than one small bag of chips. And if I ask for more chips, it's complete attitude from the employees. It makes me want to stop supporting this business! I know times are tough, but appreciate your carryout customers also!