I love Graeter’s! Today enjoying my favorite Turtle Sundae w/ chocolate chip (should be called chocolate chunk!) ice cream, but I love to try many varieties, and take pints home too. Also be sure to try the homemade whipped cream!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pints, Chocolate Chip
Melody Twigg
Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Adri VK
I have never been to an ice cream shop in which an expensive "one scoop" waffle cone meant the ice cream stopped at the very edge of the cone and not a single scoop of ice cream above the cone itself. Every other ice cream shop has a nice big scoop that goes above the waffle cone as well. Then on top of that issue, they tried to charge double for a waffle cone, which although, they refunded the incorrect amount, it wouldn't be an issue if the cashier asked or repeated the order to confirm what was being paid for instead of adding someone else's order (that was already paid for) to this, imagine if you happened to be speaking with a stranger and suddenly you get stuck with their ice cream bill due to cashier assumptions.
Atmosphere: 3
Food: 3
Service: 1
Jeff Ray
Arrived at 930pm, 12/9/2023. They were in the process of preclosing their shop and put chairs up on tables to clean. Elderly couple arrived at 935pm. His wife went up front to order but elderly man went to tables to sit down. He removed a chair from the top of the table so he could have a place to sit. The store manager, Braylee (a person with a nose ring) started to publicly berate the elderly man for removing a chair so he could sit down. She screamed at him across the restaurant that those chairs were not able for him to use and they were 30 minutes from closing. The man stated that his wife was ordering and they wanted to eat inside. (Outside air temperature was 50 degrees). Manager said they could go outside to eat their ice cream but they could NOT eat inside. This entire event took place in front of many other customers and she was screaming at them across the restaurant.The elderly couple and their friends finally left without ordering.We sat there in amazement at the TERRIBLE customer service and horrific treatment to these elderly people.WHOEVER the owner is should really get involved in this. I went up front to confirm the managers name and her name tag even said, “team lead manager”.This is beyond belief that Graeter’s would employ someone like this.
Atmosphere: 1
Food: 5
Service: 1
bailey young
Ordered milkshakes, they came out not what we ordered. Cookies and cream tastes like mint chocolate chip and vanilla tasted like toffee.
Atmosphere: 3
Food: 3
Service: 3
James Patterson
Best ice cream around! Service is always fast and friendly -- they typically employ local high school and college students. Ice cream is great -- we're yet to find better tasting ice cream. Parking can be difficult depending on what day/time you're there, but there's typically a lot with space out back. We paid $13 for two double scoop cups.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Raspberry
Kristina Wilkerson
My review is mainly for whomever is in charge of getting repairs fixed in a timely manner... I've always liked Grater's Ice Cream. The Dark Chocolate Raspberry is a winner for sure! The employees working the evening shift the weekend before halloween displayed excellent customer service skills, despite their AC having as quoted "not been working for quite sometime". Makes me wonder how many days they've had to suffer at the price of what? Saving money, couldn't find a repairmen or were you on vacation & unaware or just didn't care? Most of the customers discussed how hot it was inside upon entry; I noticed but didn't say anything as they clearly were already aware at the time. Customers have the luxury of walking outside whereas your employees don't, except for break(s) & time off. How hot was it you ask? All of their chocolate candy sitting out on the counters in boxes were melted & the employees seemed zapped of energy... That brings employees moral down, not to mention a lot of wasted product when it could have been prevented... I hope the business owner values their employees enough to have the issue corrected by now.
Atmosphere: 1
Food: 5
Service: 5
Praveen Meduri
Still my favorite after 15 years. Their icecreams flavors and the whipped cream are pure bliss !!!!! Banana split with black raspberry, pecans and whipped cream is my go to sundae here !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Raspberry
Scott Veirs
The "1870 Tower" dish was delicious. Raspberry Chip Ice cream is among my new favorites.
Customer service generally lacking. I asked questions about the non dairy options but was ignored. Employee certainly didn't want to be there, and certainly didn't want to talk to me.
Atmosphere: 3
Food: 5
Service: 3
KayeS137
A friend told us about this place. The ice cream was delicious! I had a Vienna coffee scoop in a waffle cone. My husband had the hot fudge brownie sundae.
Max G
Fortunately, Graeter's is a few blocks away from the friends we were staying with. We visited it twice during our stay, trying different ice creams each time. The quality of the ice cream is excellent as is the friendly, helpful staff.
Nathan Schmidt
Had the pumpkin pie and the brown butter bourbon pecan. Wow, both flavors were fantastic, and friendly service too!
Kyle E.
Graeter's Ice Cream has quickly become a family favorite for local ice cream shops. We have visited frequently this summer and usually find the line to the hallway. Last night we lucked out and there wasn't a line. Several teenage employees were just waiting to take our order. My son tried the s'mores ice cream, fully knowing he was going to get his tried and true favorite, birthday cake. We also ordered the key lime pie and salted caramel ice cream scoops in a cup. We had three different employees scoop our ice cream, but my husbands scoop was the only one that got shorted. Most of the time our cups are filled to the brim with ice cream, but last night you could see the button of his cup. We didn't complain but he almost asked for more. This isn't the norm though, usually the cups are filled and the ice cream is always delicious. Pricing is about $5.60 for a cup. They have 5-6 tables inside if you want to stay in the a/c, but we usually prefer to sit outside on the stone wall to people watch and eat ice cream. We will definitely be back!
Ms. Olena was I credibly rude.
Food: 5
Service: 1
I love Graeter’s! Today enjoying my favorite Turtle Sundae w/ chocolate chip (should be called chocolate chunk!) ice cream, but I love to try many varieties, and take pints home too. Also be sure to try the homemade whipped cream!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pints, Chocolate Chip
Never disappoints!
Atmosphere: 5
Food: 5
Service: 5
I have never been to an ice cream shop in which an expensive "one scoop" waffle cone meant the ice cream stopped at the very edge of the cone and not a single scoop of ice cream above the cone itself. Every other ice cream shop has a nice big scoop that goes above the waffle cone as well. Then on top of that issue, they tried to charge double for a waffle cone, which although, they refunded the incorrect amount, it wouldn't be an issue if the cashier asked or repeated the order to confirm what was being paid for instead of adding someone else's order (that was already paid for) to this, imagine if you happened to be speaking with a stranger and suddenly you get stuck with their ice cream bill due to cashier assumptions.
Atmosphere: 3
Food: 3
Service: 1
Arrived at 930pm, 12/9/2023. They were in the process of preclosing their shop and put chairs up on tables to clean. Elderly couple arrived at 935pm. His wife went up front to order but elderly man went to tables to sit down. He removed a chair from the top of the table so he could have a place to sit. The store manager, Braylee (a person with a nose ring) started to publicly berate the elderly man for removing a chair so he could sit down. She screamed at him across the restaurant that those chairs were not able for him to use and they were 30 minutes from closing. The man stated that his wife was ordering and they wanted to eat inside. (Outside air temperature was 50 degrees). Manager said they could go outside to eat their ice cream but they could NOT eat inside. This entire event took place in front of many other customers and she was screaming at them across the restaurant.The elderly couple and their friends finally left without ordering.We sat there in amazement at the TERRIBLE customer service and horrific treatment to these elderly people.WHOEVER the owner is should really get involved in this. I went up front to confirm the managers name and her name tag even said, “team lead manager”.This is beyond belief that Graeter’s would employ someone like this.
Atmosphere: 1
Food: 5
Service: 1
Ordered milkshakes, they came out not what we ordered. Cookies and cream tastes like mint chocolate chip and vanilla tasted like toffee.
Atmosphere: 3
Food: 3
Service: 3
Best ice cream around! Service is always fast and friendly -- they typically employ local high school and college students. Ice cream is great -- we're yet to find better tasting ice cream. Parking can be difficult depending on what day/time you're there, but there's typically a lot with space out back. We paid $13 for two double scoop cups.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Raspberry
My review is mainly for whomever is in charge of getting repairs fixed in a timely manner... I've always liked Grater's Ice Cream. The Dark Chocolate Raspberry is a winner for sure! The employees working the evening shift the weekend before halloween displayed excellent customer service skills, despite their AC having as quoted "not been working for quite sometime". Makes me wonder how many days they've had to suffer at the price of what? Saving money, couldn't find a repairmen or were you on vacation & unaware or just didn't care? Most of the customers discussed how hot it was inside upon entry; I noticed but didn't say anything as they clearly were already aware at the time. Customers have the luxury of walking outside whereas your employees don't, except for break(s) & time off. How hot was it you ask? All of their chocolate candy sitting out on the counters in boxes were melted & the employees seemed zapped of energy... That brings employees moral down, not to mention a lot of wasted product when it could have been prevented... I hope the business owner values their employees enough to have the issue corrected by now.
Atmosphere: 1
Food: 5
Service: 5
Still my favorite after 15 years. Their icecreams flavors and the whipped cream are pure bliss !!!!! Banana split with black raspberry, pecans and whipped cream is my go to sundae here !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Raspberry
The "1870 Tower" dish was delicious. Raspberry Chip Ice cream is among my new favorites.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Customer service generally lacking. I asked questions about the non dairy options but was ignored. Employee certainly didn't want to be there, and certainly didn't want to talk to me.
Atmosphere: 3
Food: 5
Service: 3
A friend told us about this place. The ice cream was delicious! I had a Vienna coffee scoop in a waffle cone. My husband had the hot fudge brownie sundae.
Fortunately, Graeter's is a few blocks away from the friends we were staying with. We visited it twice during our stay, trying different ice creams each time. The quality of the ice cream is excellent as is the friendly, helpful staff.
Had the pumpkin pie and the brown butter bourbon pecan. Wow, both flavors were fantastic, and friendly service too!
Graeter's Ice Cream has quickly become a family favorite for local ice cream shops. We have visited frequently this summer and usually find the line to the hallway. Last night we lucked out and there wasn't a line. Several teenage employees were just waiting to take our order. My son tried the s'mores ice cream, fully knowing he was going to get his tried and true favorite, birthday cake. We also ordered the key lime pie and salted caramel ice cream scoops in a cup. We had three different employees scoop our ice cream, but my husbands scoop was the only one that got shorted. Most of the time our cups are filled to the brim with ice cream, but last night you could see the button of his cup. We didn't complain but he almost asked for more. This isn't the norm though, usually the cups are filled and the ice cream is always delicious. Pricing is about $5.60 for a cup. They have 5-6 tables inside if you want to stay in the a/c, but we usually prefer to sit outside on the stone wall to people watch and eat ice cream. We will definitely be back!