Heine Brothers' Coffee - Omni Louisville

They will not redeem your rewards points!! When you asked for help your told they can’t do nothing go the website that does not exist! Over 1900 in rewards points! That’s how much money I have wasted at Heine brothers! You lost my business! I’ll go back to starlight! Thank you for your crappy customer service

I can only speak to the blended drinks (iceberg). I love a blended drink if a coffee shop has one, which is rare. Unfortunately, I can’t recommend the blended drinks here. I paid extra to have an additional shot of espresso added to the white mocha iceberg. Even with that, it had zero flavor of coffee. It was straight sugar and I can’t even say it had a white mocha flavor. It’s a bummer the drink was so bad because the service was great and the shop area is very cute. Maybe their other drinks are good but again, I can’t in good conscience recommend it.

Atmosphere: 5

Food: 1

Service: 5

i never write these posts but i had to shout out Russell and Simra/Samra (unsure of the spelling). They work at the Fern Creek location and really helped turn my bad day around today!! they went out of their way to make sure that i was okay and even gave me a free drink when they didn’t need to. this location is so far out of the way for me but because of their service and warm personalities i will be back!! please somebody make sure they see this

I love the Highlands location. And the one near Poplar Level. But the staff at St. Matthews/Chenoweth is RUDE! Will not be back.

I have become a regular of the Bardstown Road location in Louisville. The coffee and the food is always consistently good but It is the constant, great customer service that keeps bringing me back. I wish I could send this with all of the staff names that treat me so great but unfortunately, I do not know all of their names. Jess is one that truly stands out. Even if she is not working the window, if she hears my order over the speaker she makes it a point to say, hey. It is obvious that she is sincere about making sure the customers have a great experience.

No WiFi except from the hotel and not very good. No place to charge a laptop and work that I could find. Great location but not a great spot to park and get work done.

Atmosphere: 5

Food: 5

Service: 5

Loved the Cold Brew and great Cold Foam.

Atmosphere: 5

Food: 5

Service: 5

All fluff and little product. Too expensive for what you get. The staff could've been a little friendlier as well.

Atmosphere: 4

Food: 2

Service: 2

The barista was very short with me and unfriendly. The coffee was extremely bitter. The coffee shop itself is within a market in a hotel, so it was very busy and dirty. I won’t be returning.
Update- the barista offered to remake my drink and it tasted a little better. This made me happy. Thank you.

Atmosphere: 1

Service: 2

This one is my go to, Everyone is very friendly and quite stylish. My Drinks always come out delicious, I frequent this one in particular due to convenience and stay for how reliable it is! Y'all have a great team! Thanks for every delicious Salted Egg Yolk Iced Matcha you make! ???

Atmosphere: 5

Food: 5

Service: 5

The smoked peach iced coffee was everything ?

Atmosphere: 4

Food: 4

Service: 4

I stop by the store on Frankfort Ave Louisville ky to get my coffee at 3.25 pm employee name will told me he is about to close and he is not able to take any orders Store hours showing close at 7 pm and all doors unlocked and there is still customers setting inside This is unprofessional and if you plan to close lock the doors and put sign on the window

We got two boost drinks: blue razz and orange. Both were super good (but super sweet) and they were very refreshing. Would get again!

Atmosphere: 4

Food: 5

Service: 4

The Heine App is a train wreck. I can't think of another retailer that has made such a poor job of rolling out new POS/App technology. And six months later still no fix. The staff are fed up with the technology that negatively impacts speed of service, significantly diminishes their tips and over-complicates each transaction. They tell me it was meant to be fixed in January, March and April, and here we are in May. This 15-year Heine devotee is jumping ship for other local options.

Very good cappuccinos

Atmosphere: 3

Food: 2

Service: 4