The tea tasted like it was 10 days old and was made with salt water. When I told the guy he just nodded and said yea yea yea. Right I get it, no English but for crying out loud YOU’RE IN KY!!!!! And that tea needs to be removed from the lobby asap!!!!!!!!
Atmosphere: 2
Food: 2
Service: 1
Lily Grace
Under new management.. zero tolerance policy. Dine in and let our staff show you , we care. Customers are our #1 priority.
Bryan Peck
Amazing food and wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Ryan Duncan
Had the food truck today and wasn’t impressed at all. Not the same Home Run Burger that I have had in the past.
Map Cat
First time here (passing thru town) and the experience was…weird. I walked in and saw a sign directing me to order at a kiosk, which seemed like a great idea since I was unfamiliar with the menu and didn’t want to waste anyone’s time asking them to tell me what was on the various items, especially since other customers had walked in right behind me. So I started selecting and swiping, putting together a combo that sounded good, but halfway through I started hearing this voice repeating “Sir, I can take your order, sir, sir…” Since I was busy and people were behind me, I ignored it, thinking the person was addressing another customer. I finished and paid, and finally looked up and saw the staff member staring at me. She said “I can take your order”, and I apologized for ignoring her while…placing my order. She seemed confused that I had managed to use the kiosk successfully but checked the ticket it printed for the kitchen, and walked off. I had to ask for my drink cup.While I waited for the food being made to order, I visited the restroom, which was a disaster. The soap dispenser had been ripped from the wall, and was lying under the sink with several paper towels. The rest of the paper towels were in a loose roll sitting on top of the dispenser.I went out to wait for my food, responded to some texts, read through my news feed, and eventually, once a few people who had come in after me picked up their food, I asked the guy on the grill (the only other employee I saw) if he knew anything about my order. He looked concerned, and started looking at the tickets in front of him. Nothing matched my order. Then he saw a bag off to the side that had been sitting a while, apologized as he unwrapped the burger, determined that it was mine, and then apologized even more sincerely as he handed it and my Cajun fries (fresh, fortunately) to me while glaring at the idle “I can take your order” person.The burger was good, and the home run sauce has a nice kick to it. The flavor on the Cajun fries was perfect. They had Big Red in the fountain, which is unusual. The rest of the public area was clean enough.I’ll probably go back to a different location next time I’m in the area and give them another try.
Atmosphere: 3
Food: 5
Service: 3
Ella M
I love the food, I got the chicken sandwich with BBQ and Cajun fries. It was amazing. However wait time was long. Otherwise everything was great.
My first time in and I enjoyed it! Thank you Warren for a great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Carter Martin Jr
Great food and service. Warren had great customer service!
Atmosphere: 5
Food: 5
Service: 5
Shelia williams
Food and service was amazing ❤️??
Atmosphere: 5
Food: 5
Service: 5
Shawn Hardin
I was very pleased when I came to HomeRun Burgers today for lunch. The store is very clean. The staff was wonderful. Amazing customer service. The food was hot fresh. I will be recommending this to my friends and family. And I want to do a shout out to warren. He is going to be a great manager. Thank you for all your hard work.Vegetarian options: They have black bean burgers and vegan burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish & Chips, French Fries
Mary Smith
I just wanted to say how please I was for my first time visiting HomeRun Burgers in Middletown. The general manager Warren was very friendly and helpful and have amazing customer service. I will be returning to HomeRun Burgers. My food was amazing. A lot better than five guys. Thank you for a wonderful meal and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Home Run Burger Fresh-Cut Fries
The tea tasted like it was 10 days old and was made with salt water. When I told the guy he just nodded and said yea yea yea. Right I get it, no English but for crying out loud YOU’RE IN KY!!!!! And that tea needs to be removed from the lobby asap!!!!!!!!
Atmosphere: 2
Food: 2
Service: 1
Under new management.. zero tolerance policy. Dine in and let our staff show you , we care. Customers are our #1 priority.
Amazing food and wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Had the food truck today and wasn’t impressed at all. Not the same Home Run Burger that I have had in the past.
First time here (passing thru town) and the experience was…weird. I walked in and saw a sign directing me to order at a kiosk, which seemed like a great idea since I was unfamiliar with the menu and didn’t want to waste anyone’s time asking them to tell me what was on the various items, especially since other customers had walked in right behind me. So I started selecting and swiping, putting together a combo that sounded good, but halfway through I started hearing this voice repeating “Sir, I can take your order, sir, sir…” Since I was busy and people were behind me, I ignored it, thinking the person was addressing another customer. I finished and paid, and finally looked up and saw the staff member staring at me. She said “I can take your order”, and I apologized for ignoring her while…placing my order. She seemed confused that I had managed to use the kiosk successfully but checked the ticket it printed for the kitchen, and walked off. I had to ask for my drink cup.While I waited for the food being made to order, I visited the restroom, which was a disaster. The soap dispenser had been ripped from the wall, and was lying under the sink with several paper towels. The rest of the paper towels were in a loose roll sitting on top of the dispenser.I went out to wait for my food, responded to some texts, read through my news feed, and eventually, once a few people who had come in after me picked up their food, I asked the guy on the grill (the only other employee I saw) if he knew anything about my order. He looked concerned, and started looking at the tickets in front of him. Nothing matched my order. Then he saw a bag off to the side that had been sitting a while, apologized as he unwrapped the burger, determined that it was mine, and then apologized even more sincerely as he handed it and my Cajun fries (fresh, fortunately) to me while glaring at the idle “I can take your order” person.The burger was good, and the home run sauce has a nice kick to it. The flavor on the Cajun fries was perfect. They had Big Red in the fountain, which is unusual. The rest of the public area was clean enough.I’ll probably go back to a different location next time I’m in the area and give them another try.
Atmosphere: 3
Food: 5
Service: 3
I love the food, I got the chicken sandwich with BBQ and Cajun fries. It was amazing. However wait time was long. Otherwise everything was great.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Crispy Chicken Sandwich 2 Pieces
Good food Helpful
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries, Bacon Cheeseburger
For quality of food and cost I don’t think it can be beat. Service has been fantastic each time I’ve been.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Onion Rings, Cheese Fries
Kid you not warren and the rest of the team provided the best fast food experience i’ve ever
Atmosphere: 5
Food: 5
Service: 5
Clean but food was cold:(
Food: 3
Service: 3
Restaurantji Recommends
My first time in and I enjoyed it! Thank you Warren for a great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Great food and service. Warren had great customer service!
Atmosphere: 5
Food: 5
Service: 5
Food and service was amazing ❤️??
Atmosphere: 5
Food: 5
Service: 5
I was very pleased when I came to HomeRun Burgers today for lunch. The store is very clean. The staff was wonderful. Amazing customer service. The food was hot fresh. I will be recommending this to my friends and family. And I want to do a shout out to warren. He is going to be a great manager. Thank you for all your hard work.Vegetarian options: They have black bean burgers and vegan burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish & Chips, French Fries
I just wanted to say how please I was for my first time visiting HomeRun Burgers in Middletown. The general manager Warren was very friendly and helpful and have amazing customer service. I will be returning to HomeRun Burgers. My food was amazing. A lot better than five guys. Thank you for a wonderful meal and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Home Run Burger Fresh-Cut Fries