Feb 26 25, My 1st time ever in a Jimmy John's, the 2 ladies working there Made My 1st time experience awesome, excellent customer service and kindness, fresshnes of the sandwiches and flavor was exquisite.
Atmosphere: 5
Food: 5
Service: 5
Derek Mathes
Pick up order is never ready when I get there. You guys need to the “Freaky Fast” logo.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy East Coast Italian
Ashley Cissell
I ordered a kicken chicken ranch wrap but when I got it had not one piece of chicken in either side of the wrap.I paid 15 dollars for a wrap with no chicken.Will never order from here again.
Food: 1
Service: 1
Recommended dishes: Kickin' Ranch Chicken Wrap
Noah Lambe
Less than mid. Crusty bread, wet lettuce, frozen tomatoes, cringy metal covers of pop songs playing inside.
Atmosphere: 2
Food: 2
Service: 3
Kaitlyn LOB
I love the service I get delivery all the time the delivery driver is always polite when I pick it up it’s always corrects
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy East Coast Italian
Irene Malphurs
Went to this jimmy johns location after being at another one that was a Awful experience so I drove to this one and the guy who took my order and made my sandwich was really nice and made my sandwich how I wanted it in the first place says on My receipt his name was Kevin not sure if it is or not but if it was he was very nice and helpful I appreciate it!
Atmosphere: 5
Food: 5
Service: 5
James Devin
I frequently order online for lunch and order is always ready on time, right, and good. Vito is the go to. In my experience this is a great location.
Atmosphere: 5
Food: 5
Service: 5
Todd Davison
Did an online order, came missing items, all they wanted to do is give a store credit for a later date. The new picklewich is awful. A mess to eat and flavorless.
Food: 2
Service: 2
Kiara Gough-Anderson
Just ordered a delivery order and received the weirdest interaction I've ever had with a delivery guy, a wrong order, and inappropriate message left by staff (which I have photo evidence of).
My order was simple: a #7 Spicy East Coast Italian with ONLY the salami, capocollo, lettuce and add yellow mustard. Meaning, no provolone, tomato, onions, peppers, oregano-basil or oil & vinegar. When my sandwich arrived, all I got was bread, meat, and mustard. :/
You may ask "why so many exclusions?" and it's a simple answer of because of dietary restrictions, and simply not liking some of the ingredients that they use.
Trust me, if they had the option to build my own sandwich, I would have much rather opted for that route but Jimmy John's doesn't provide that option.
Based some other reviews, surely there's a comprehension problem as my order should have been interpreted as everything that normally comes on the #7 EXCEPT for these items and then add yellow mustard but that wasn't the case.
My biggest issue isn't even with the missing lettuce itself. It is with the service I had when the sandwich got there.
When my sandwich arrived, it was delivered by an older gentleman (who I also have photo of) who knocked at the door. I specifically noted to leave the order at the door because I was in the middle of working. After realizing he wasn't leaving, I went to the door to grab my food. I got to the door and he started mumbling about something I couldn't really make out and once realizing someone else lived there, quickly started to leave. Unsure if wanted to ask for a tip, a signature, or something else but it was all just odd as I didn't ask him to hand deliver it in the first place.
And for the worst part of the experience upon receiving the sandwich, there was a pen scribbled note taped to one of them stating verbatim: "Jarred ^from Westport Ballard made this LOL. This sandwich is bull ash (as hell) LOL".
1. The order confirmation specified my order was coming from store JJ0874 which is the S Hurstbourne Pkwy...so I'm not sure why the note referenced an employee from the Westport location. I will be leaving this review at both locations to be clear, because this behavior is unacceptable for either location. 2. Please do not write weird notes and attach them to my food. (I didn't end up eating it after seeing this because ew, weird.) 3. Grow up. My food was ordered the way it was for a reason? And it was still wrong in the end. So to whoever Jarred and/or his associate is: First, learn to comprehend orders please. Second, what you did was also very childish and creepy. If the intention was to be "funny", it did not come off that way. I couldn't care less of what you think of the order itself, but I'm more concerned of what may or may not have happened in the process of making my order because of it.
If I had the energy, I'd call and make a formal complaint to the store, but being in the service industry myself, I know with service like that, places and people like them will eventually crumble on their own. I'll save myself the trouble and leave a warning to others who may find this.
Atmosphere: 1
Food: 1
Service: 1
Molly McHugh
If you're an old white man, this the the place for you! If you want flavor, Penn Station is the place to be. My sub had to be the most bland thing I'd ever tasted.
Didn't eat in there. Jimmy John's bread taste like straight cardboard to me. Jersey Mike's is where it's at. Just needed to use the restroom. IT WAS IMMACULATE. The cleanest restaurant restroom I've been in, in a while. I was scared to use it, but was pleasantly surprised when I walked in. The employees were personable too!
Feb 26 25, My 1st time ever in a Jimmy John's, the 2 ladies working there Made My 1st time experience awesome, excellent customer service and kindness, fresshnes of the sandwiches and flavor was exquisite.
Atmosphere: 5
Food: 5
Service: 5
Pick up order is never ready when I get there. You guys need to the “Freaky Fast” logo.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy East Coast Italian
I ordered a kicken chicken ranch wrap but when I got it had not one piece of chicken in either side of the wrap.I paid 15 dollars for a wrap with no chicken.Will never order from here again.
Food: 1
Service: 1
Recommended dishes: Kickin' Ranch Chicken Wrap
Less than mid. Crusty bread, wet lettuce, frozen tomatoes, cringy metal covers of pop songs playing inside.
Atmosphere: 2
Food: 2
Service: 3
I love the service I get delivery all the time the delivery driver is always polite when I pick it up it’s always corrects
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy East Coast Italian
Went to this jimmy johns location after being at another one that was a Awful experience so I drove to this one and the guy who took my order and made my sandwich was really nice and made my sandwich how I wanted it in the first place says on My receipt his name was Kevin not sure if it is or not but if it was he was very nice and helpful I appreciate it!
Atmosphere: 5
Food: 5
Service: 5
I frequently order online for lunch and order is always ready on time, right, and good. Vito is the go to. In my experience this is a great location.
Atmosphere: 5
Food: 5
Service: 5
Did an online order, came missing items, all they wanted to do is give a store credit for a later date. The new picklewich is awful. A mess to eat and flavorless.
Food: 2
Service: 2
Just ordered a delivery order and received the weirdest interaction I've ever had with a delivery guy, a wrong order, and inappropriate message left by staff (which I have photo evidence of).
My order was simple: a #7 Spicy East Coast Italian with ONLY the salami, capocollo, lettuce and add yellow mustard. Meaning, no provolone, tomato, onions, peppers, oregano-basil or oil & vinegar. When my sandwich arrived, all I got was bread, meat, and mustard. :/
You may ask "why so many exclusions?" and it's a simple answer of because of dietary restrictions, and simply not liking some of the ingredients that they use.
Trust me, if they had the option to build my own sandwich, I would have much rather opted for that route but Jimmy John's doesn't provide that option.
Based some other reviews, surely there's a comprehension problem as my order should have been interpreted as everything that normally comes on the #7 EXCEPT for these items and then add yellow mustard but that wasn't the case.
My biggest issue isn't even with the missing lettuce itself. It is with the service I had when the sandwich got there.
When my sandwich arrived, it was delivered by an older gentleman (who I also have photo of) who knocked at the door. I specifically noted to leave the order at the door because I was in the middle of working. After realizing he wasn't leaving, I went to the door to grab my food. I got to the door and he started mumbling about something I couldn't really make out and once realizing someone else lived there, quickly started to leave. Unsure if wanted to ask for a tip, a signature, or something else but it was all just odd as I didn't ask him to hand deliver it in the first place.
And for the worst part of the experience upon receiving the sandwich, there was a pen scribbled note taped to one of them stating verbatim: "Jarred ^from Westport Ballard made this LOL. This sandwich is bull ash (as hell) LOL".
1. The order confirmation specified my order was coming from store JJ0874 which is the S Hurstbourne Pkwy...so I'm not sure why the note referenced an employee from the Westport location. I will be leaving this review at both locations to be clear, because this behavior is unacceptable for either location.
2. Please do not write weird notes and attach them to my food. (I didn't end up eating it after seeing this because ew, weird.)
3. Grow up. My food was ordered the way it was for a reason? And it was still wrong in the end. So to whoever Jarred and/or his associate is: First, learn to comprehend orders please. Second, what you did was also very childish and creepy. If the intention was to be "funny", it did not come off that way. I couldn't care less of what you think of the order itself, but I'm more concerned of what may or may not have happened in the process of making my order because of it.
If I had the energy, I'd call and make a formal complaint to the store, but being in the service industry myself, I know with service like that, places and people like them will eventually crumble on their own. I'll save myself the trouble and leave a warning to others who may find this.
Atmosphere: 1
Food: 1
Service: 1
If you're an old white man, this the the place for you! If you want flavor, Penn Station is the place to be. My sub had to be the most bland thing I'd ever tasted.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Didn't eat in there. Jimmy John's bread taste like straight cardboard to me. Jersey Mike's is where it's at. Just needed to use the restroom. IT WAS IMMACULATE. The cleanest restaurant restroom I've been in, in a while. I was scared to use it, but was pleasantly surprised when I walked in. The employees were personable too!
Atmosphere: 5
Service: 5
favorite place
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Fast service. The Med wraps were excellent.
Atmosphere: 5
Food: 5
Service: 5
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