Very kind staff, the manager was doing a great job. Great location
Vegetarian options: #6 is my go to vegetarian option
Atmosphere: 4
Food: 5
Service: 5
Brittany Janney
Freaky fast and friendly. What more can you ask for?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hunter’S Club
TD_NEMO
Dustin was very nice to and welcomed me in as soon as I entered they were great 10/10
Atmosphere: 4
Food: 5
Service: 5
Michael Walker
Dustin the new store manager is the man. Before the front door even shut, i was greeted and had my order taken. He was prompt, attentive, and quick to help get me my sub. I was on a time crunch, so expediency was important. I also noticed him coaching his colleagues as i went out the door. Next time I'm in the area, I'm going to this store
Atmosphere: 5
Food: 5
Service: 5
Kiara Gough-Anderson
Just ordered a delivery order and received the weirdest interaction I've ever had with a delivery guy, a wrong order, and inappropriate message left by staff (which I have photo evidence of).
My order was simple: a #7 Spicy East Coast Italian with ONLY the salami, capocollo, lettuce and add yellow mustard. Meaning, no provolone, tomato, onions, peppers, oregano-basil or oil & vinegar. When my sandwich arrived, all I got was bread, meat, and mustard. :/
You may ask "why so many exclusions?" and it's a simple answer of because of dietary restrictions, and simply not liking some of the ingredients that they use.
Trust me, if they had the option to build my own sandwich, I would have much rather opted for that route but Jimmy John's doesn't provide that option.
Based some other reviews, surely there's a comprehension problem as my order should have been interpreted as everything that normally comes on the #7 EXCEPT for these items and then add yellow mustard but that wasn't the case.
My biggest issue isn't even with the missing lettuce itself. It is with the service I had when the sandwich got there.
When my sandwich arrived, it was delivered by an older gentleman (who I also have photo of) who knocked at the door. I specifically noted to leave the order at the door because I was in the middle of working. After realizing he wasn't leaving, I went to the door to grab my food. I got to the door and he started mumbling about something I couldn't really make out and once realizing someone else lived there, quickly started to leave. Unsure if wanted to ask for a tip, a signature, or something else but it was all just odd as I didn't ask him to hand deliver it in the first place.
And for the worst part of the experience, upon receiving the sandwich, there was a pen scribbled note tapped to one of them stating verbatim: "Jarred ^from Westport Ballard made this LOL. This sandwich is bull ash (as hell) LOL".
1. The order confirmation specified my order was coming from store JJ0874 which is the S Hurstbourne Pkwy. So I'm not sure why the note referenced an employee from the Westport location. I will be leaving this review at both locations to be clear, because this behavior is unacceptable for either location. 2. Please do not write weird notes and attach them to my food. (I didn't end up eating it after seeing this because ew, weird.) 3. Grow up. My food was ordered the way it was for a reason? And it was still wrong in the end. So to whoever Jarred and/or his associate is: First, learn to comprehend orders please. Second, what you did was also very childish and creepy. If the intention was to be "funny", it did not come off that way. I couldn't care less of what you think of the order itself, but I'm more concerned of what may or may not have happened in the process of making my order because of it.
If I had the energy, I'd call and make a formal complaint to the store, but being in the service industry myself, I know with service like that, places and people like them will eventually crumble on their own. I'll save myself the trouble and leave a warning to others who may find this.
Atmosphere: 1
Food: 1
Service: 1
Roger Huff
Went through the drive thru at 4:00 on a Tuesday. Ordered my food and pulled up to pay. Was told that they wouldn’t have any bread for at least 20 minutes. How does Jimmy John’s run out of bread… isn’t that all they do?
Service: 1
Cindy
Sandwich was done by the time I had finished placing my order, and it was good too! Everyone behind the counter was friendly and having a good time, they were laughkng and joking and I love to see that. We're at work for a huge percentage of our lives, we should be allowed to cut up with our colleagues. Thanks for the good vibes!
Sandwich was done by the time I had finished placing my order, and it was good too! Everyone behind the counter was friendly and having a good time, they were laughkng and joking and I love to see that. We're at work for a huge percentage of our lives, we should be allowed to cut up with our colleagues. Thanks for the good vibes!
I got my sandwich with no meat on it!!!! If I didn’t want meat I would say so! It’s always something when we go there! They need to get it together or learn how to read
I order from this particular jimmy johns a few times a week and this location is the worst I've been too by far. Most recently I placed an online order and arrived to pick it up 20 minutes after I ordered it and when I asked for it the person said "well it isn't ready yet" I pulled around and waited an additional 5 minutes and when I received the order almost nothing about it was correct. No mayo was put on the sandwich and it was supposed to be a Lettuce wrap but was on bread. If you are considering use this jimmy johns location I urge you to drive a little down the road to a different location.
Atmosphere: 1
Food: 1
Service: 1
Madison Moore
Food was fine but what a weird vibe from the staff…a small gang of guys (3-4) hanging out and smoking just outside the entrance - not particularly young, either; after making our food, the cashier went out and joined them. Possibly more than one staff member in the group. After we left my husband commented “I was mentally preparing to get attacked” - super weird. Don’t think we’ll be returning.
Justin Budd
System was down couldnt grab a calculator out and accept a cash order all the employees were sitting at a table in dinning room area. Its basic math dont need a register to accept cash...
Service: 1
James Hammock
Food is good!Staff is cold and standoffish.Speaker doesn't work very well. Need to yell to be heard.
Very kind staff, the manager was doing a great job. Great location
Vegetarian options: #6 is my go to vegetarian option
Atmosphere: 4
Food: 5
Service: 5
Freaky fast and friendly. What more can you ask for?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hunter’S Club
Dustin was very nice to and welcomed me in as soon as I entered they were great 10/10
Atmosphere: 4
Food: 5
Service: 5
Dustin the new store manager is the man. Before the front door even shut, i was greeted and had my order taken. He was prompt, attentive, and quick to help get me my sub. I was on a time crunch, so expediency was important. I also noticed him coaching his colleagues as i went out the door. Next time I'm in the area, I'm going to this store
Atmosphere: 5
Food: 5
Service: 5
Just ordered a delivery order and received the weirdest interaction I've ever had with a delivery guy, a wrong order, and inappropriate message left by staff (which I have photo evidence of).
My order was simple: a #7 Spicy East Coast Italian with ONLY the salami, capocollo, lettuce and add yellow mustard. Meaning, no provolone, tomato, onions, peppers, oregano-basil or oil & vinegar. When my sandwich arrived, all I got was bread, meat, and mustard. :/
You may ask "why so many exclusions?" and it's a simple answer of because of dietary restrictions, and simply not liking some of the ingredients that they use.
Trust me, if they had the option to build my own sandwich, I would have much rather opted for that route but Jimmy John's doesn't provide that option.
Based some other reviews, surely there's a comprehension problem as my order should have been interpreted as everything that normally comes on the #7 EXCEPT for these items and then add yellow mustard but that wasn't the case.
My biggest issue isn't even with the missing lettuce itself. It is with the service I had when the sandwich got there.
When my sandwich arrived, it was delivered by an older gentleman (who I also have photo of) who knocked at the door. I specifically noted to leave the order at the door because I was in the middle of working. After realizing he wasn't leaving, I went to the door to grab my food. I got to the door and he started mumbling about something I couldn't really make out and once realizing someone else lived there, quickly started to leave. Unsure if wanted to ask for a tip, a signature, or something else but it was all just odd as I didn't ask him to hand deliver it in the first place.
And for the worst part of the experience, upon receiving the sandwich, there was a pen scribbled note tapped to one of them stating verbatim: "Jarred ^from Westport Ballard made this LOL. This sandwich is bull ash (as hell) LOL".
1. The order confirmation specified my order was coming from store JJ0874 which is the S Hurstbourne Pkwy. So I'm not sure why the note referenced an employee from the Westport location. I will be leaving this review at both locations to be clear, because this behavior is unacceptable for either location.
2. Please do not write weird notes and attach them to my food. (I didn't end up eating it after seeing this because ew, weird.)
3. Grow up. My food was ordered the way it was for a reason? And it was still wrong in the end. So to whoever Jarred and/or his associate is: First, learn to comprehend orders please. Second, what you did was also very childish and creepy. If the intention was to be "funny", it did not come off that way. I couldn't care less of what you think of the order itself, but I'm more concerned of what may or may not have happened in the process of making my order because of it.
If I had the energy, I'd call and make a formal complaint to the store, but being in the service industry myself, I know with service like that, places and people like them will eventually crumble on their own. I'll save myself the trouble and leave a warning to others who may find this.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru at 4:00 on a Tuesday. Ordered my food and pulled up to pay. Was told that they wouldn’t have any bread for at least 20 minutes. How does Jimmy John’s run out of bread… isn’t that all they do?
Service: 1
Sandwich was done by the time I had finished placing my order, and it was good too! Everyone behind the counter was friendly and having a good time, they were laughkng and joking and I love to see that. We're at work for a huge percentage of our lives, we should be allowed to cut up with our colleagues.
Thanks for the good vibes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Jalapeño Chips
Sandwich was done by the time I had finished placing my order, and it was good too! Everyone behind the counter was friendly and having a good time, they were laughkng and joking and I love to see that. We're at work for a huge percentage of our lives, we should be allowed to cut up with our colleagues.
Thanks for the good vibes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Jalapeño Chips
A great place for a sammich.
Atmosphere: 5
Food: 5
Service: 5
I got my sandwich with no meat on it!!!! If I didn’t want meat I would say so! It’s always something when we go there! They need to get it together or learn how to read
Food: 1
Recommended dishes: Sliced Pickles
Restaurantji Recommends
Not to
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: J J Gargantuan
I order from this particular jimmy johns a few times a week and this location is the worst I've been too by far. Most recently I placed an online order and arrived to pick it up 20 minutes after I ordered it and when I asked for it the person said "well it isn't ready yet" I pulled around and waited an additional 5 minutes and when I received the order almost nothing about it was correct. No mayo was put on the sandwich and it was supposed to be a Lettuce wrap but was on bread. If you are considering use this jimmy johns location I urge you to drive a little down the road to a different location.
Atmosphere: 1
Food: 1
Service: 1
Food was fine but what a weird vibe from the staff…a small gang of guys (3-4) hanging out and smoking just outside the entrance - not particularly young, either; after making our food, the cashier went out and joined them. Possibly more than one staff member in the group. After we left my husband commented “I was mentally preparing to get attacked” - super weird. Don’t think we’ll be returning.
System was down couldnt grab a calculator out and accept a cash order all the employees were sitting at a table in dinning room area. Its basic math dont need a register to accept cash...
Service: 1
Food is good!Staff is cold and standoffish.Speaker doesn't work very well. Need to yell to be heard.
Atmosphere: 5
Food: 5
Service: 3
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