Not friendly employees The way they treat customers is not respectful.
Atmosphere: 1
Food: 3
Service: 1
lily jones
Ridiculous. They use uber now to deliver food making it take an hour. Never had this issue before and am very disappointed. Never doing it again.
Atmosphere: 1
Food: 1
Service: 1
Archer Mason
Employees always blasted but they make a fire sandwich every time so it’s ok
Atmosphere: 5
Food: 5
Service: 3
Madalyn Caperell
Unable to follow an order and make sure it’s correct. Third time I’ve had to call because my sandwich wasn’t correct. Only go here if you have time to waste.
Atmosphere: 1
Food: 1
Service: 1
Mallory Goolsby
I really don't know why I bother taking the time to customize my order when both locations in Louisville that I've spent my money at can't be bothered to take the time to read their tickets and make my sandwich as it's ordered. I won't be back.
Atmosphere: 4
Food: 1
Service: 1
A R
They do not let you know this until after the food is ordered, but they hire Uber drivers to deliver. I live a mile away but because of that, my food took 45 minutes from the time I ordered to the time it got to my door. I could have walked there and got my food in less time. This is not a what I’ve experienced at other Jimmy John’s. I wish I knew about this in advance so I could have picked it up myself and saved myself $10 from the delivery fee and tip.
Landon Arza
Placed an order online. I called after 30 minutes and they said it was out for delivery. I called again after another 30 minutes (1hr and 5min total) and told them to cancel my order. They told me they would contact the drive and void the charge but that it would be 3-7 business days for me to get my money back.
Atmosphere: 1
Food: 1
Service: 1
Sam Em
Ordered two combos for delivery and only received one. Reached out and apparently they sent it to the store’s owner. It’s been over three weeks and I still haven’t received a response the store owner or refund, let alone, a response from corporate.
Atmosphere: 1
Food: 1
Service: 1
Joel Kleyer
Freaky slow! Not only were they understaffed, the employees were disorganized and processing tickets out of order.
Atmosphere: 2
Food: 3
Service: 1
Kalt
The only thing freaky fast about this Jimmy John's is my anger waiting for my sandwich to be completed. (15+ mins per sandwich).
Just go to the store and buy the ingredients for a sandwich, it'll be faster.
I've been eating here for over 20 years, the price has increased, the amount of food received has decreased. The wait time is now minimum of one hour. You've sunk down to Subways level. Congratulations on corporate greed.
The order was also missing ingredients.
Food: 3
Service: 1
Adam Easterday
Great service!
Atmosphere: 5
Food: 4
Service: 5
Will Anderson
I went here to get two Cubanos with peppers added. What I got was a ham and mayo sub that was mostly mayo and bread with a few pickles. $22. Don’t waste your time and money here, go to somewhere that will make you an actual sandwich.
Atmosphere: 1
Food: 1
Service: 1
Travis Maupin
Absolutely the best in louisville fresh freaky fast and so fresh they remembered our order
Atmosphere: 5
Food: 5
Service: 5
Joy Blackburn
A little late with the order but realize was busy and had other stops. However the lady answering the phone kept calling me mam with an attitude. I was not giving her any kind of attitude. Other than that everything was good.
Not friendly employees
The way they treat customers is not respectful.
Atmosphere: 1
Food: 3
Service: 1
Ridiculous. They use uber now to deliver food making it take an hour. Never had this issue before and am very disappointed. Never doing it again.
Atmosphere: 1
Food: 1
Service: 1
Employees always blasted but they make a fire sandwich every time so it’s ok
Atmosphere: 5
Food: 5
Service: 3
Unable to follow an order and make sure it’s correct. Third time I’ve had to call because my sandwich wasn’t correct. Only go here if you have time to waste.
Atmosphere: 1
Food: 1
Service: 1
I really don't know why I bother taking the time to customize my order when both locations in Louisville that I've spent my money at can't be bothered to take the time to read their tickets and make my sandwich as it's ordered. I won't be back.
Atmosphere: 4
Food: 1
Service: 1
They do not let you know this until after the food is ordered, but they hire Uber drivers to deliver. I live a mile away but because of that, my food took 45 minutes from the time I ordered to the time it got to my door. I could have walked there and got my food in less time. This is not a what I’ve experienced at other Jimmy John’s. I wish I knew about this in advance so I could have picked it up myself and saved myself $10 from the delivery fee and tip.
Placed an order online. I called after 30 minutes and they said it was out for delivery. I called again after another 30 minutes (1hr and 5min total) and told them to cancel my order. They told me they would contact the drive and void the charge but that it would be 3-7 business days for me to get my money back.
Atmosphere: 1
Food: 1
Service: 1
Ordered two combos for delivery and only received one. Reached out and apparently they sent it to the store’s owner. It’s been over three weeks and I still haven’t received a response the store owner or refund, let alone, a response from corporate.
Atmosphere: 1
Food: 1
Service: 1
Freaky slow! Not only were they understaffed, the employees were disorganized and processing tickets out of order.
Atmosphere: 2
Food: 3
Service: 1
The only thing freaky fast about this Jimmy John's is my anger waiting for my sandwich to be completed. (15+ mins per sandwich).
Just go to the store and buy the ingredients for a sandwich, it'll be faster.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I've been eating here for over 20 years, the price has increased, the amount of food received has decreased. The wait time is now minimum of one hour. You've sunk down to Subways level. Congratulations on corporate greed.
The order was also missing ingredients.
Food: 3
Service: 1
Great service!
Atmosphere: 5
Food: 4
Service: 5
I went here to get two Cubanos with peppers added. What I got was a ham and mayo sub that was mostly mayo and bread with a few pickles. $22. Don’t waste your time and money here, go to somewhere that will make you an actual sandwich.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the best in louisville fresh freaky fast and so fresh they remembered our order
Atmosphere: 5
Food: 5
Service: 5
A little late with the order but realize was busy and had other stops. However the lady answering the phone kept calling me mam with an attitude. I was not giving her any kind of attitude. Other than that everything was good.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Hot Peppers
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