McAlister's Deli
12911 Shelbyville Rd Suite 1, Louisville
(502) 244-5113
Recent Reviews
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4 registers, but only one being operated at the lunch rush on a saturday.... line is out the door. The staff is clearly overwhelmed and understaffed. And of course, seeing all this as a customer in about 5 minutes and seeing the manager hide in the back is upsetting. They are either so oblivious they can't recognize issues or don't care. Niether is a good trait to have as a manager. Shame on the management at this location.
I did an app order and when I got there to get it. It was not ready because their system went down. And I did not get any message about having to reorder.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Four Cheese Grilled Cheese Sandwich, Club Sandwich
I was very disappointed in my five cheese sandwich. There was only two selections of cheese. It was very obvious. It was cheddar and provolone or Swiss. I’m not sure. The bread was way too thick. Regular country white bread would’ve been much better. I felt like I was cheated on the sandwich. Also, those pickles were so salty. I’m sure it raised my blood pressure. The pecan berry salad was awesome with the raspberry vinaigrette. The tall, slender man that works delivering food to the tables is always so nice. He’s an hreat addition to this location. Just a sidenote, I had to complain about the sandwich last time I was there also…I had the French dip. It had almost no cheese. Picture below of obviously only having two cheeses. It was a very unsatisfying sandwich.
Atmosphere: 5
Food: 3
Service: 5
Ordered a Cuban no pickle no mustard got it with extra pickles under the cheese so couldn’t see them and the person I got it for is allergic to pickles and had to go to the hospital.
Atmosphere: 1
Food: 1
Service: 1
My mom and I eat here often for lunch. The staff is great, and the food is always delicious and fresh. One of the best places to get some good sweet tea!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Salad
Need more gluten free options. Great tea!
We went to this location and the people interacting face to face with you were polite, granted. However, we ordered soups to go and it looks like the staff had scooped some of the soup into the clingwrap before placing the bowl into the film and wrapping it up. It is like this for all three soups so it seems intentional. I could not unwrap the soup without getting it all over my fingers We had gotten there 15-20 minutes before it closed at 9:00pm for context and the staff was already cleaning and putting things up so we had asked if it was too late to order food when we got there. Regardless, it seemed passive aggressive.
Atmosphere: 2
Food: 3
Service: 1
Their chicken salad is great. I always get that. Their spuds are exceptional especially if you order Rotel cheese with them. Top it off with a brownie.
Atmosphere: 4
Food: 4
Service: 4
Excellent food and wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Floors needed sweeping, a few tables needed bussing. Food was mediocre, which is odd...I usually love the food. I also overheard the staff being snarky about the customers. I know this happens everywhere but not in earshot of the customers. I'll avoid this location going forward.
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Good place to meet up with friends.
Atmosphere: 5
Food: 4
Service: 5
Floors needed sweeping, a few tables needed bussing. Food was mediocre, which is odd...I usually love the food. I also overheard the staff being snarky about the customers. I know this happens everywhere but not in earshot of the customers. I'll avoid this location going forward.
Atmosphere: 2
Food: 3
Service: 3
Chain restaurant, the soda machine is a bit off today and the coke taste was not good. I guess I should have gotten the tea. Was pretty busy for a Tuesday. The employees were nice and very helpful. Very clean location, the tables were a little tightly spaced together for my liking so next time I'll sit in a booth.
Atmosphere: 4
Food: 4
Service: 4
Amazing place to dine in and take out. A little pricey but food and atmosphere is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: King Club
Sweet ICED TEA does not taste as it used to. Not as sweet. French Dip was too cheesy and barely any meat.
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