I came in through the North entrance door and there was an electric scooter sitting right inside the restaurant entryway. I tripped over this scooter on my way to the restroom. My back was twisted and now as I am trying to get relief from the pain. McDonalds managers you can do better than this. I could have been hurt really bad. I am a senior citizen and this is not safe for any age!!!!
Atmosphere: 1
Food: 1
Service: 1
Marti
No offence but majority of the staff in hillview only speak Spanish..what happened to people who speak English?
Atmosphere: 2
Food: 2
Service: 2
Sky
I had placed an online order at 3:20 AM, accidently at the wrong location, but when I went to retrieve my order, was told they were closed. Maybe don't let people mobile order if you're not open.
Atmosphere: 1
Food: 1
Service: 1
Toby Rivers
Recent experience was very nice good food and service. Gentlemen at second window early in morning does excellent.
Atmosphere: 5
Food: 5
Service: 5
قَـمـر
Honestly very disappointed, it’s 12:25am and there was barely anyone at the drive through and they still missed up my order! I paid for McCrisby and McCrisby delux and I got 2 cheese burger!!! And they even almost forgot to give me my extra sauce that I paid for and I had to ask for it!! Very disappointed from McDonalds customer service would absolutely not go there again !!!
Atmosphere: 1
Food: 1
Service: 1
Denise Woodrow
I always have a problem when I go to this mcdonalds in fern creek. The employees are rude and disrespectful, the food is always either cold and the buns are hard
Atmosphere: 1
Food: 1
Service: 1
PRINCESS AMAH
My burgers were old, hard and dry. I used to like going here for lunch but not anymore. I told them my burger was old and I didn't want the same thing. I drove back around paid for another burger and got the same results!! Food Quality during this lunch hour sucked!!! 12/09/25 around 2:30pm
Atmosphere: 1
Food: 1
Service: 1
Shelia Brown
They got my grandson's order right!
James Lewis Olin
Awesome food and service.
Atmosphere: 5
Food: 5
Service: 5
seth hickman
this is one of the worst McDonald’s locations in the city, every single time i go there after midnight without fail they are closed. this is very frustrating because I work night shift and it’s one of the only places open except its never open. it always says open 24/7 on the app and the app accepts your order and your money. not to mention you then have to wait a week for a refund. unacceptable. this is false advertisement. either be open 24 hours a day or do not advertise that you’re open and accept orders if you’re closed. i frequent mcdonalds and this is the only location i ever have problems with. i seldomly write reviews but this location has done me wrong one too many times. if you do actually manage to catch them at a time they are open expect to get cold food or the wrong order. will no longer visit this location at any hours of the day and will take my business elsewhere i suggest any one reading this do the same.
Ordered through app, never received the food, was charged. Provided screenshot of receipt, drive through order code, and order number, all at correct location. They refused to make the order and said we’d have to contact corporate to get a refund? They weren’t rude but it was $5 worth of food with nothing but proof of it being paid for? Make the food?
Donna Harrod
Took our grandson there today. Asked for a 4 piece happy meal for him plus our order. They gave him 4 chicken nuggets nothing else. My husband asked them about fries and a toy and they were anything but nice. Rudest people I've ever seen. Won't be back.
I came in through the North entrance door and there was an electric scooter sitting right inside the restaurant entryway. I tripped over this scooter on my way to the restroom. My back was twisted and now as I am trying to get relief from the pain. McDonalds managers you can do better than this. I could have been hurt really bad. I am a senior citizen and this is not safe for any age!!!!
Atmosphere: 1
Food: 1
Service: 1
No offence but majority of the staff in hillview only speak Spanish..what happened to people who speak English?
Atmosphere: 2
Food: 2
Service: 2
I had placed an online order at 3:20 AM, accidently at the wrong location, but when I went to retrieve my order, was told they were closed. Maybe don't let people mobile order if you're not open.
Atmosphere: 1
Food: 1
Service: 1
Recent experience was very nice good food and service. Gentlemen at second window early in morning does excellent.
Atmosphere: 5
Food: 5
Service: 5
Honestly very disappointed, it’s 12:25am and there was barely anyone at the drive through and they still missed up my order! I paid for McCrisby and McCrisby delux and I got 2 cheese burger!!! And they even almost forgot to give me my extra sauce that I paid for and I had to ask for it!! Very disappointed from McDonalds customer service would absolutely not go there again !!!
Atmosphere: 1
Food: 1
Service: 1
I always have a problem when I go to this mcdonalds in fern creek. The employees are rude and disrespectful, the food is always either cold and the buns are hard
Atmosphere: 1
Food: 1
Service: 1
My burgers were old, hard and dry. I used to like going here for lunch but not anymore. I told them my burger was old and I didn't want the same thing. I drove back around paid for another burger and got the same results!! Food Quality during this lunch hour sucked!!! 12/09/25 around 2:30pm
Atmosphere: 1
Food: 1
Service: 1
They got my grandson's order right!
Awesome food and service.
Atmosphere: 5
Food: 5
Service: 5
this is one of the worst McDonald’s locations in the city, every single time i go there after midnight without fail they are closed. this is very frustrating because I work night shift and it’s one of the only places open except its never open. it always says open 24/7 on the app and the app accepts your order and your money. not to mention you then have to wait a week for a refund. unacceptable. this is false advertisement. either be open 24 hours a day or do not advertise that you’re open and accept orders if you’re closed. i frequent mcdonalds and this is the only location i ever have problems with. i seldomly write reviews but this location has done me wrong one too many times. if you do actually manage to catch them at a time they are open expect to get cold food or the wrong order. will no longer visit this location at any hours of the day and will take my business elsewhere i suggest any one reading this do the same.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered through app, never received the food, was charged. Provided screenshot of receipt, drive through order code, and order number, all at correct location. They refused to make the order and said we’d have to contact corporate to get a refund? They weren’t rude but it was $5 worth of food with nothing but proof of it being paid for? Make the food?
Took our grandson there today. Asked for a 4 piece happy meal for him plus our order. They gave him 4 chicken nuggets nothing else. My husband asked them about fries and a toy and they were anything but nice. Rudest people I've ever seen. Won't be back.
Atmosphere: 1
Food: 3
Service: 1
Better then other Mc Donald's
Doing better getting order correct
Food: 4
Service: 3
Made me sick
Food: 2
Service: 5
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