McDonald's
12341 Shelbyville Rd, Louisville
(502) 245-1717
Recent Reviews
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Got a iced coffee was not properly mixed let alone taste like water 😔
Food: 1
Service: 1
me NO LIKEY ( I THOUGHT) THISA WAS THE ABSOLUTE HOTTEST FRESH FOOD iO have EVER experienced from Ronald. this location can teach smaller area stores how and need to. 8 put of 10 times in my area , Carrollton Ky , purchased items don't make it to you
Atmosphere: 4
Food: 5
Service: 5
Got my order wrong, went back through. Got it wrong again and then put it back in the same paper bag I gave back to them. Gross.
Atmosphere: 1
Food: 1
Service: 1
Stopped by this McDonald’s for a quick bite. The food was okay; fries were hot and crispy, but the burger felt a bit thrown together and not as fresh as I’d hoped. Service was hit or miss some staff were friendly, others seemed rushed or uninterested. The dining area was mostly clean, but a few tables hadn’t been wiped down. It’s convenient for a quick meal, but there’s definitely room for improvement.
Atmosphere: 3
Food: 3
Service: 3
Tried the new McDonaldland milkshake it's good but different
Food: 4
This location has the best people working at the drive-thru--they're always friendly and so nice to me. Everything is always fresh and served hot. Knock on wood, I haven't had a mistake in my order yet.
Atmosphere: 5
Food: 5
Service: 5
The manager is horrible, they have curbside service but don't have staff to bring out the food. Twice I've had to go inside and ask why I waited 20-30 minutes and no one came. The manager both times just said they didn’t have the staff. I guess he thought it was perfectly fine for us to sit out there forever. I wasn't the only customer waiting one was there when I got there. This is absolutely unacceptable, take down the signs or turn off the option on the app if you are not going to service the curbside orders. This is not how you treat customers, and the manager certainly needs more training!
Atmosphere: 3
Food: 3
Service: 1
Whole order was wrong (you have to work hard to screw up an order entered by screen). Tables were dirty as was the plat area.
Atmosphere: 2
Food: 2
Service: 1
How the hell is this restaurant still in business? Yesterday wanted a daily double combo, they said they don’t have it at that store. But yet the other McDonald’s in the area have had it for over a month. So ended up getting a big Mac with the most stale bun, almost broke a tooth, biting into it. This morning I got a bacon egg and cheese biscuit, and what do you know the biscuit was as hard as a hockey puck. No napkins, I got two drinks, but only one straw. The people at both windows were so rude. I definitely won’t be wasting any more money at this store.
Atmosphere: 1
Food: 1
Service: 1
it has a playground
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Shout out to this McDonald’s. The staff is friendly and kind. The play place is great for my kids and it is always clean. Thank you for good service!
Atmosphere: 5
Food: 4
Service: 5
I ordered three 2 packs of chocolate chip cookies and two diet drinks I was waiting for curbside it never came out so I had to go through the drive-through.
Atmosphere: 1
Food: 3
Service: 1
Drink machine was broken. No ice, no carbonation. Cheeseburger was dry. Counter help messed up all the orders. The French fries were delicious, only bright spot in the visit.
Atmosphere: 1
Food: 2
Service: 1
Claimed to be so busy that they were leaving the 2nd lane unassisted after the auto greet, yet there was no wait and my cheese and sausage was hard as a rock. Man in the window had something white all over his mouth. Disgusting. Won't return to this location
Atmosphere: 3
Food: 1
Service: 1
Normally the service and food here is pretty good. Today my coffee was basically warm milk and water.
Atmosphere: 4
Food: 4
Service: 5
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