I was forced to give a star rating to post a review. Absolutely the worst experience,1 hour after ordering two papa bowls, garlic butter and Parmesan cheese I get 6 packs of Parmesan cheese and two forks for 27.00. Hung up on and put in hold five times to get manager to be told my food is still there, another hour later I find my food setting outside my hotel door with no notice of it arriving to find still no garlic butter or the itemized receipt requested on order.
Absolutely do not order from here the staff are rude and could care less if you get your order or not.
I pray their corporate office does something to this location closed would be the best option for the community so no one else has to experience be this non existent service!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gluten Free Pizza
Aaron Chambers
Papa John's is my go-to for pizza night! Their pizza is always good, with fresh toppings and that signature garlic sauce. Pro tip: use their app! They always have deals and coupons, which makes it a pretty good value. I usually do takeout to save a few bucks, and it's always ready quickly. If you're looking for a solid pizza, Papa John's is a good choice. 🍕
Atmosphere: 5
Food: 5
Service: 5
Miguel Carrero
I recently visited Papa John’s on Mud Lane, and unfortunately, my experience was extremely disappointing. I placed an order for a medium pepperoni pizza lady looked like she dint wanted to work and seem annoyed by me placing an in store order. they charged me and never put in my order. One hour After and Finally got it. And again Extremely poor Service for a Medium Pizza!
Atmosphere: 1
Food: 5
Service: 1
Joey Howard
I ordered a hamburger pizza, and it was so good I ascended to heaven itself and high-fived god and shared that beatiful pizza with him. And the server was an Angel herself her name was hannah and she greeted me with such an upbeat attitude and her smile was glowing, and the pizza she made was perfect. I loved every part of this experience, and I wish I could eat the hamburger pizza everyday. Thank you Hannah.
Kid-friendliness: Hannah told my child that he was an awesome person and that they were jealous after he was crying cause his classmates bullied him in line.
Atmosphere: 5
Food: 5
Service: 5
2 Time Smith
I worked there for a couple weeks got depressed sad didn’t want to get out of bed but Bruce was a nice guy
Atmosphere: 5
Food: 5
Service: 5
Kenneth Holder
Terrible customer service
Service: 1
Darla Fischer
Normally it’s great, today I have a sick grandson and all he wanted was a cheese pizza. It looked horrible have the pizza had no cheese.
Beware!!!! Beware of theft with your debit card at this location. One of the cashiers/ employees gave herself a tip on my debit card when I paid at the drive thru. At first she gave me the wrong receipt when I asked for it. Then when she gave me the right receipt that showed her tipping herself she got upset with me for asking questions. When I inquired about the overcharge/ tip charge she justified it by saying she does not make the prices. I asked 3 times to get me a manager and when she saw that I was not leaving she then proceeded to yell this lady wants a manager. The manager James removed the tip and told me she made a mistake and hit the wrong button, but the receipt says she gave herself a tip, how do you make a mistake and give yourself a tip? He said I don’t know what you want me to do about it I said she made a mistake. James was super rude and very disrespectful to be a General Manager at least that is what he said his name and title was. Please people if you go to the Mudd lane location be careful and double check your receipt. This seems to be acceptable behavior at this location as management ( James)defends his employees stealing tips from the customers card. I will never order from here again. I am disappointed in the lack of integrity and disgraceful leadership at this location. He told me his managers name was Mark Sloan and I was not allowed to talk to him but for some reason I am sure this was all a lie as well.
Atmosphere: 1
Food: 1
Service: 1
Samantha Houtchens
Fast delivery
Atmosphere: 5
Food: 5
Service: 5
K M
Always order sucks they give my order to door dash when I order on their app. I usually tip after I get my food. Also food comes hot and fresh every time I order at least 2 times a month
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Peppers
Unknown Name
Long story short #1 I ordered 2 pizzas and a 16 wing.#2 I got 1 pizza and wings! I called lady was nice I guess and manager seemed eager to just get me off the phone so he gave me the pizza I did not get. #3 I have the receipt I explained this. They kept being parrots saying what they saw on their side like I was a liar! #4 it took 40 mins for them to bring the other pizza buy and they guy was so unprofessional. He laid my pizza on a dog house and walked off as I opened the door I looked out to say thank you and was met with silence and anger. This place is so unprofessional I will never order anything from this location ever again! @papa John's you need to audit this branch and it's customer attrition also. Some training videos on how to treat customers and make an order correctly would be nice too. I know they don't care about losing 1 customer but they will lose a ton more with this kind of customer service. And I tipped them I wish I hadn't now!
Atmosphere: 1
Food: 3
Service: 1
Ryley Ferguson
First of all I’m not usually one to write a review, and when I do it’s not because the place was good. All I can say is wow! I ordered my food and they had it at my door in 16 minutes. The pizza looked and tasted amazing! Job well done!
The new General manager is bad thanks amber
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
I was forced to give a star rating to post a review.
Absolutely the worst experience,1 hour after ordering two papa bowls, garlic butter and Parmesan cheese I get 6 packs of Parmesan cheese and two forks for 27.00.
Hung up on and put in hold five times to get manager to be told my food is still there, another hour later I find my food setting outside my hotel door with no notice of it arriving to find still no garlic butter or the itemized receipt requested on order.
Absolutely do not order from here the staff are rude and could care less if you get your order or not.
I pray their corporate office does something to this location closed would be the best option for the community so no one else has to experience be this non existent service!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gluten Free Pizza
Papa John's is my go-to for pizza night! Their pizza is always good, with fresh toppings and that signature garlic sauce. Pro tip: use their app! They always have deals and coupons, which makes it a pretty good value. I usually do takeout to save a few bucks, and it's always ready quickly. If you're looking for a solid pizza, Papa John's is a good choice. 🍕
Atmosphere: 5
Food: 5
Service: 5
I recently visited Papa John’s on Mud Lane, and unfortunately, my experience was extremely disappointing. I placed an order for a medium pepperoni pizza lady looked like she dint wanted to work and seem annoyed by me placing an in store order. they charged me and never put in my order. One hour After and Finally got it. And again Extremely poor Service for a Medium Pizza!
Atmosphere: 1
Food: 5
Service: 1
I ordered a hamburger pizza, and it was so good I ascended to heaven itself and high-fived god and shared that beatiful pizza with him. And the server was an Angel herself her name was hannah and she greeted me with such an upbeat attitude and her smile was glowing, and the pizza she made was perfect. I loved every part of this experience, and I wish I could eat the hamburger pizza everyday. Thank you Hannah.
Kid-friendliness: Hannah told my child that he was an awesome person and that they were jealous after he was crying cause his classmates bullied him in line.
Atmosphere: 5
Food: 5
Service: 5
I worked there for a couple weeks got depressed sad didn’t want to get out of bed but Bruce was a nice guy
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service
Service: 1
Normally it’s great, today I have a sick grandson and all he wanted was a cheese pizza. It looked horrible have the pizza had no cheese.
Nice person at the drive thru.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheese Sticks
Troy Canceling and they will not let me canceling
Restaurantji Recommends
Beware!!!! Beware of theft with your debit card at this location. One of the cashiers/ employees gave herself a tip on my debit card when I paid at the drive thru. At first she gave me the wrong receipt when I asked for it. Then when she gave me the right receipt that showed her tipping herself she got upset with me for asking questions. When I inquired about the overcharge/ tip charge she justified it by saying she does not make the prices. I asked 3 times to get me a manager and when she saw that I was not leaving she then proceeded to yell this lady wants a manager. The manager James removed the tip and told me she made a mistake and hit the wrong button, but the receipt says she gave herself a tip, how do you make a mistake and give yourself a tip? He said I don’t know what you want me to do about it I said she made a mistake. James was super rude and very disrespectful to be a General Manager at least that is what he said his name and title was. Please people if you go to the Mudd lane location be careful and double check your receipt. This seems to be acceptable behavior at this location as management ( James)defends his employees stealing tips from the customers card. I will never order from here again. I am disappointed in the lack of integrity and disgraceful leadership at this location. He told me his managers name was Mark Sloan and I was not allowed to talk to him but for some reason I am sure this was all a lie as well.
Atmosphere: 1
Food: 1
Service: 1
Fast delivery
Atmosphere: 5
Food: 5
Service: 5
Always order sucks they give my order to door dash when I order on their app. I usually tip after I get my food. Also food comes hot and fresh every time I order at least 2 times a month
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Peppers
Long story short #1 I ordered 2 pizzas and a 16 wing.#2 I got 1 pizza and wings! I called lady was nice I guess and manager seemed eager to just get me off the phone so he gave me the pizza I did not get. #3 I have the receipt I explained this.
They kept being parrots saying what they saw on their side like I was a liar! #4 it took 40 mins for them to bring the other pizza buy and they guy was so unprofessional.
He laid my pizza on a dog house and walked off as I opened the door I looked out to say thank you and was met with silence and anger.
This place is so unprofessional I will never order anything from this location ever again!
@papa John's you need to audit this branch and it's customer attrition also.
Some training videos on how to treat customers and make an order correctly would be nice too.
I know they don't care about losing 1 customer but they will lose a ton more with this kind of customer service.
And I tipped them I wish I hadn't now!
Atmosphere: 1
Food: 3
Service: 1
First of all I’m not usually one to write a review, and when I do it’s not because the place was good. All I can say is wow! I ordered my food and they had it at my door in 16 minutes. The pizza looked and tasted amazing! Job well done!
Food: 5
Service: 5
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