Papa Johns Pizza

5010 Preston Hwy, Louisville
(502) 968-9999

Recent Reviews

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Jill L

Not enough toppings, could be closer to edge of crust. Less then a mile away and food was luke warm. Two cups of pizza sauce were missing from order.

Food: 3

Service: 3

Nik W.

The girl with ear rings in her nose and purple hair who works at the front counter was very rude to me. She was sure to let me know that customer service was not important to her. I bought 3 pizzas and she didnt want to give me parmesan cheese unless i payed for them and she didnt. The pizzas had large bubbles in the crust and barely had topping. Papa Johns is great, but not this location.

George H.B.

Soggy pizza with hardly any toppings. Dry, mealy wings. Poor communication with the delivery driver.

Tiffany Krafcky (Mashburn)

Fo not reccomend this location. For starters I believe when calling to order it goes to a call center nowhere locally, you arnt speaking with those actually handling your food. We were quoted 45min-55min for delivery. After at least 45 minutes late at night luckily I happened to open our hotel room door to do something else to see our food was sitting in the hall! The driver did not knock, call, have the front desk call nothing to notify us our food was there. The food was lukewarm at best because who knows how long our food was sitting on the ground, in the hall, in a hotel. Which is gross to begin with putting our food on the floor. Half of the garlic parm sticks we ordered were black they were so burnt. The pizzas were as good as reheated pizza can be. The driver then got no tip as we said when ordering the tip would be cash, and they made zero contact with us. I'm so glad we didn't pre pay for a tip for this with such poor service. I do not reccomend this location for delivery. Our $45 pizza meal was a huge let down.

William Wells

Two half hour delivery time. Never again papa John!

Ned Way

Love their pizza and service.

Osamah shaiban

Imagine a cozy little pizza spot that feels like home the moment you step inside. The place is buzzing with life, laughter filling the air, and that mouthwatering smell of freshly baked dough and bubbling cheese wrapping around you like a warm hug. The walls are decked out with fun pizza-themed art, giving the place a relaxed, welcoming vibe. Families are gathered over shared pies, friends are cracking jokes, and you can feel the happiness in every corner.

Now, let’s dive into the pizza itself. The crust is just the right kind of magic—soft yet perfectly crispy around the edges, with that slightly charred finish that makes every bite irresistible. The sauce is rich and flavorful, like a perfect blend of ripe tomatoes, garlic, and herbs, giving it that homemade taste. The cheese is gooey and stretchy, melting in all the right ways. Whether you’re into a classic pepperoni, loaded veggies, or something unique like BBQ chicken, the toppings are always fresh and generous. They even have quirky options, like a spicy jalapeño and honey combo that’s surprisingly addictive. It’s not just a pizza spot—it’s a place that turns every slice into a piece of joy, keeping you coming back for more.

Kimetta Sublett

Great Pizza! Great cheese sticks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

sue wyllie

Felt crappy and decided to treat myself. First time back since BC (Before COVID) and was really looking forward to a Garden Veg (Little Caesars just can't compare <obvs>). Then I opened the lid and found pretty much all the toppings in the middle. If this sounds like whining to you, come live my life for a bit.

Did the Earth fall off its axis? No. Did it bum me out and totally lessen my enjoyment of my treat? Yuuppp. And yes, I did say something about it when I picked it up. Response: Sorry. I don't make em. As I left I heard her tell the maker to "spread the toppings!!"

Willow Free

Forgot to make my order. Only has one person working. Garbage pizza.

Atmosphere: 1

Food: 1

Service: 1

Chance

Absolute trash restaurant from the customer service to the food would definitely avoid

Atmosphere: 1

Food: 1

Service: 1

Brandon Dorenkamp

Stop using door dashers that don't read or speak English. Third time in a row the dropoff has been wrong, calling corporate to complain on this one

Atmosphere: 1

Food: 1

Service: 1

Ryan Fahey

They had DoorDash deliver my pizza. They admitted this over the phone. I did not ask for DoorDash - I ordered off the papa John’s app. I ordered the pizza at approximately 6pm. It’s currently 9:30 pm and I have zero pizza.

I called corporate and spoke with Maurice, employee #224879. She told me she’d be glad to charge me an additional fee for me to get the pizza. I asked her if she was listening to my situation - she said yes ???

Ramon Foster

Ordered online, fresh hot stuffed crust pepperoni pizza. It was really good.

Atmosphere: 5

Food: 5

Service: 5

Samuel Gray IV

They have always got my order right, and I get pizza once a week. Once in a while, it seems that things might be overcooked. But overall, the pizza tastes really good and is always what I asked for.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Garlic Parmesan Breadsticks, Desserts, Boneless Wings

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