Papa Johns Pizza

2301 Bardstown Rd, Louisville
(502) 458-7555

Recent Reviews

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Brooklynn Harley

So this store is made by it's employees, especially great service from a younger guy named Mason, be always double checks my orders and makes sure all of my sauces are with my pizza. There's another guy when masons not there that takes great care of orders and his name is Logan.. Shout out to two of the best workers

Atmosphere: 5

Food: 5

Service: 5

April Behling

This location my favorite right in the heart of the Highlands

Elhadrami Cheikh

I visited this place on November 22 at around 8:30 PM, and I had one of the worst customer service experiences I’ve ever seen .

When I arrived to place an order, two employees were sitting at the cashier, both completely focused on their phones. I politely said “excuse me,” but instead of responding professionally, they just stared at me and laughed. I waited for a while, and when I asked again if someone could take my order, one of them continued laughing and finally took it in a very rude and disrespectful way.

There was absolutely no professionalism, no respect, and no basic customer service. Both employees behaved in a childish and offensive manner.

This experience was extremely disappointing, and I will not be returning. Management needs to take customer service seriously and train their staff properly.

Service: 1

Skye Ann Harrington

There are three workers and no one working the register and there is a line of people waiting on the food

Service: 1

Sean Todd

Wow!..order 6 pepperoncinis was delivered alot more than that!!..Thanks!!

Anthony

Food is always cooked to perfection. I always get cheesesticks and medium pizza

Atmosphere: 5

Food: 5

Service: 5

Jacqueline Booker

I came in for a pick-up order and as I was leaving, I saw a large roach crawling towards me.

Anthony Ellis

Worst pizza place ever. Hope their arl or manager sees this. First they forgot our order. Then 2 hours later when we found out about it because our baby sitter called us they delivered the entirely wrong order to our house. Useless. We’ll never use them again

Atmosphere: 1

Food: 1

Service: 1

Worn Out

Haven’t been to this location in a year and ordered pickup for one 5 topping pizza. All the toppings were scarce at loaded directly in the center of pizza. How hard is is to make a pizza correctly? That’s all you all do!

Atmosphere: 1

Food: 1

Service: 3

William Wells

Delivery took 2 hours after being told repeatedly it's on its way. Never again will i eat from this pizza place.

Atmosphere: 1

Food: 1

Service: 1

Brianna Gomez

Kind workers❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Jill Jackson

Picked up a pizza Sunday night and accidentally parked in the driver lot, there were no visible signs and it was dark. If you’re going north it’s hard to see until you’re right on it. Anyway, Some guy named Maurice walked up to me and said, “For future notice, you parked on the wrong side” That’s it. No hello, sorry for the confusion, I know it’s dark. His demeanor was aggressive and his tone was rude, all because I parked in the wrong (unlabeled) spot for 3 minutes.

Parking: Whatever you do, don’t park in the drivers lot.

Atmosphere: 1

Food: 3

Service: 1

Nita Foster

Pizza came runny and manager was very rude didn't even want to hear my complaint because I ordered through DoorDash. This is the second time this has happened. I just wanted to call them and complain directly to the store about how poor the pizza was.

Food: 1

Honey Bear

Pretty bad when they literally pick up the phone just to tell you, they disabled their ordering system because they don’t want to take any more orders… gj papa Johns!??

Atmosphere: 1

Food: 1

Service: 1

Charles Harlow

Yes I ordered a pizza from this location New to the area received the pizza very quickly, the pizza was over cooked or had been made up and put aside and reheated when I ordered it called and spoke to the manager told him about my concerns he said that they don't do that and hung up on me this is the kinda of service that you get because they got rid of their founding father no fresh ingredients or fresh prep

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