Penn Station East Coast Subs

I don't know how you mess up an order as easy as “ just meat and cheese” but these geniuses do it everytime. Never eating at this location again.

Food: 1

Service: 1

Great Penn Station, quickly made correctly. I've been several times, each time I've always had very pleasant employees take care of me. I drive to this one instead of going to the one in Hillview SPECIFICALLY because the way this one in the Plaza is run and operates.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

Never again! Ordered on line. Of course, I checked the order before I left. Of course it was wrong. Paid for 2 large. Got home and realized I got a large and 8"! I have never had a grilled artichoke like this mess was. It looked like someone puked on it. I WILL NEVER GO BACK!!!!!! There was bone little guy who was very nice and tried to right the wrong sandwich. The other sandwich, the girl made was atrocious. She screwed up the other one too. We had to wait until the guy fixed another one
SHE wanted to scrape the mayo off!

Food: 1

Paul and his coworker (didn’t get his name but he was on the grill) were awesome and gave excellent customer service. The sandwich was the best I’ve had at Penn Station in a while and I’ll happily drive 15 minutes out of my way to eat here. Great job yall!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dagwood

The worst customer service I have ever experienced. They did not make our food correctly, and they had an attitude with us. Will never be back to this location. And 1 star is too high!

Atmosphere: 1

Food: 1

Service: 1

I come here often unfortunately because I assumed accident happen and it wouldn't be an every time thing, but they literally mess my order up every time. They bring me the wrong sandwich with the wrong toppings literally every time. Wait 30 minutes for 2 wrong sandwiches and that's happened more than 5 times. In a row. Terrible place, I recommend any other Penn station in the city. This one isn't it.

Service: 1

The person taking orders couldn’t comprehend English. Took way too long to get food and didn’t get the order

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Cheesesteak

To expensive...

Atmosphere: 4

Food: 5

Service: 5

one of the best subs i've ever had at a penn station. was absolutely delicious, fast service, nice workers, clean store. all around a 10/10. if the manager sees this give them boys a

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki

I stopped in this store and it was the worst, the young man taking the orders just couldn't get it right, I repeated what I wanted 3 times, I went down to pay and was ignored for a while, I finally paid and noticed on the receipt my order was wrong, so I mentioned it to her, to cut to the chase, my order was wrong, during my wait 3 other people brought back wrong orders.

Atmosphere: 1

Food: 1

Service: 1

The staff of 2 was working really hard to get everyone's stuff out as quickly as possible. The food was good, my sandwich was missing a topping but it was a free topping so no biggie. The tables were dirty but they were slammed and understaffed so I don't blame them for that.

Parking: Plaza parking lot

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Teriyaki

good & hot food w/ kind staff. there were 2 guys both really kind. the wait time was a little long but that’s only because they were taking the time to make it with quality. nice presentation and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub, Cheesesteak

The food is great for the most part, just very expensive for a sub sandwich. For 3 sandwiches and 2 orders of fries was about $45.00. They are very good hot sandwiches.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Small Fresh Cut Fries, Sub, Cheesesteak

Just went to this location, ordered 2 large subs, 1 small sub, 2 large fries, and 1 small fry and 3 large drinks and paid 73 dollars. My sandwich was covered in grease. The tomatoes on all 3 of the sandwiches ordered tasted rotten and the fries were far from fresh. I cannot believe that it cost 73 dollars for food we ended up wasting. We have been to Penn station several times and never been disappointed like we were today. We usually go to the Dixie location, and it has never been that expensive. I dont see where they think it's ok to charge so much for 3 meals. It also sucks that you have to buy every item separately. There is no option to buy a meal.so basically I paid for nasty food and empty stomachs. Penn station should be ashamed of themselves. Hell for that price we could have gotten a damn steak at Texas roadhouse. You all advertise fresh food and fresh cut fries, that definitely was not the case tonight. The fries seemed likeey had been blanched.. (meaning reheated because they sat too long) the store was very empty and now I know why. I wish I could get a refund. Dont waste your money at this restaurant.. you will be disappointed and you will waste your money. instead if a full stomach you will get a stomach ache. Definitely not worth it.

Atmosphere: 2

Food: 1

Service: 5

I ordered to go here recently, the meat tasted like a dirty grill and I didn’t get the thousand island on my Reuben. Very disappointing.

Atmosphere: 3

Food: 1

Service: 4