Penn Station East Coast Subs

Unfortunately this location absolutely prioritizes online orders over being there in person. I waited 40 minutes for a cold sub and eventually had to leave before they got to it because my lunch break was over. The workers didn’t even know how to process a refund. Would not recommend and won’t be going back.

I was the only person in line totally ignored me the manager was unprofessional
I’m the black guy that walked out today 8/5/25 at lunch

Atmosphere: 1

Service: 1

Not clean workers were not hygienic when preparing food. Touching face, hair. Etc. No gloves either. I won't be coming back.

I have never written a review for anywhere before, but I felt that my experience today warranted one. I submitted an online order that was supposed to be picked up around 7 PM, and ended up not receiving my food until 8PM. Mind you, it was not busy. Around 30 minutes into our wait, all of the workers except for one left to take a smoke break and talk to their friends in front of the shop. The ceiling above where I was waiting was leaking onto the booth, with nothing to catch the liquid. The sandwiches were still delicious, albeit cold. This trip was meant to be my mom’s “quick” birthday meal. It ended up being rather disappointing.

Also - one of the workers had a cigar behind his ear the whole time he was making sandwiches :)

Atmosphere: 2

Food: 4

Service: 1

Great food great service friendly staff.🤘😎👍

Atmosphere: 5

Food: 5

Service: 5

The food was great! Staff very nice..

Atmosphere: 5

Food: 5

Service: 5

This place is crazy ordered a sandwich and they sent me a bottle of malt vinegar, I don't know if they have new staff or just incompetent because who sends a bottle of malt vinegar in the sandwich bag without the sandwich I wouldn't mind but I didn't even order malt vinegar. jokers
when I called about the issue they dropped my call.

Atmosphere: 1

Food: 1

Service: 1

This store is the best! The food is always hot and fresh and.the workers are nice!

The best crew is nite crew

I'm always satisfied when I come to this store. I've rarely experienced an issue with Penn Station ever, but I'm happy this one is closest. The did is always delicious, the staff is always pleasant, and they've become a staple in our eating rotation

Just placed an order and no one is here? It’s 7:45??

Literally has to be the worst service I’ve ever had from a Penn station ordered on DoorDash. My food came cold. I get it that could possibly not be their fault opened our sandwiches. One had barely any steak on it. Nothing else it was supposed to come fully dressed, my club was supposed to have lettuce and mayonnaise. Only it came with mayonnaise no bacon nothing else Had to re-order and it still came back completely wrong. I will never order from this location again.

Ive been to several Penn Station locations here in Louisville and today I stopped at this one. Never had such a disappointing sub! It was extremely sloppy, both ends were just bread, it wasn't cut all the way and wasn't fully wrapped!

I used to eat here frequently but after this never again.

It was dinner time & I ordered a Philly cheese steak sub. The young man behind the counter served me my sub-sandwich cold, with unmelted cheese & cold meat. I didn’t find out until I got home.

Then as I arrived to take it back, about a hour before closing time, the same young guy who served me the cold meal, told me that they were closing and couldn’t remake my order. Ridiculous.

By far the worst meal and service I’ve received at any restaurant. Will never eat at this location again.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheesesteak

Ordered a delivery online. Store unable to refund money. Had to dispute through bank. DONT ORDER DELIVERY

Service: 1