Penn Station East Coast Subs

I placed an order on August 23 once I paid for it. I realized I did it to the wrong location. The store was nowhere near where I was. I immediately called in and let them know that it was a mistake and please refund my money. I have been told I’d be called back by the general manager, which never happened. There was also another manager of sorts and she also did not call me back. I called back again today and now they won’t give me my money unless I show them in person the confirmation. Before you hit the button double check your store location because if you accidentally use this one, they will keep your money!!!

Service: 1

Was there around lunchtime, the staff were very busy, but still gave great service and attention to get order correct. Thr food was good 👍

Atmosphere: 4

Food: 4

Service: 5

Fighting gnats for my very delicious food is not appetizing!

Atmosphere: 1

Food: 5

Service: 4

Hands down they have the best sandwiches locally! 🥪

Atmosphere: 5

Food: 5

Service: 5

Order for delivery on their website was delivered by doordash. Doordash called no sweet tea got my order no double meat I paid for and the wrong bread for one of the sandwiches. I was told to contact doordash customer service. They did not make my food. So I am out the money for the drink and extra meat. Restaurants need to take responsibility when it comes to the food.

Atmosphere: 1

Food: 2

Service: 1

I love penn station. Last time I went to order avocado on my sandwich they told me they’re not allowed to put avocado on it when it’s toasted. This has never been an issue before, but they offered to give me the avocado on the side & said I could add it myself. I agreed. When I got home I was shocked to find that the “avocado” they put “on the side” was actually a packet more like sauce than actual avocado :/ disappointing but I will be back of course

Atmosphere: 5

Food: 5

Service: 5

I love Penn Station even though I am fairly new to experiencing this restaurant. This and Clifton location is the best. However, today, my sandwich was soupy ? Now, I still enjoyed it ! But definitely needed napkins. Everyone is friendly, too.

This is my first time coming to this location, and I honestly wish it was closer. All three staff members were extremely friendly and brought our food out faster than other restaurants. While I was refilling my drink I overheard one worker say she would stay a little later if the foot traffic picked up, and that is what prompted this survey. You dont see alot of workers anywhere want to assist in that fashion. Granted they still deserve 5 stars prior to that comment but it did make me happy knowing that there are people who dont mind going the extra mile.

Ordered a monthly special Philly cheesesteak, the person taking my order asked if I wanted mustard, mayonnaise or pizza sauce. I said “I’M ALL GOOD” I guess that means I want all of the sauces on it, No clarification or anything asked, and now I’m stuck with a sandwich that no one in world would eat. This is after being ridiculed by the person taking my order for not knowing that the regular order was does not come with a medium fry. Very confusing experience that I have now wasted money on.

Buffalo chicken sandwich

Staff very short and unfriendly. No one wearing hair nets/gloves. Staff playing inappropriate music for everyone to hear.

Staff is ridiculous at this location. Girl screamed out at 9:40 not taking nomore orders I have all this water back here. Keep in mind this location doesn't close until 10pm NOT 9:40 I'm a manager at a restaurant in this same shopping center and we take orders up to the very last minute. These 2 women do not need to be employed here I won't be back due to this.

The place was filthy dirty and had plates missing off of light switches. Filthy floors, dirty tables filthy counters. The drink station was awful.

Always very satisfied when eating here. Food is always made perfectly staff are always fun and friendly.

Loooove this place!!!!

Atmosphere: 5

Food: 5

Service: 5