Penn Station East Coast Subs

What has happened to Penn Station!? I have fond memories of them from years ago, but recent visits have been disappointing. Today, due to convenience, I ordered a cold club sandwich, which I could have put together in well under 5 minutes, took over 20 minutes. There was so much mayonnaise on it, it was nearly inedible. I think I’m done with Penn Station.

Atmosphere: 3

Food: 2

Service: 1

The first few visits were FABALOUS!! The cute red hair team member provided outstanding service and the 9 inch sub was OUTSTANDING and FRESH.

However, recently I have encountered a bad experience. I went in to pick up a DoorDash order for a customer. I was told there will be few minutes wait. So I waited for about ten minutes inside. Then, I have decided to wait outside. So I went back into the restaurant, then a gentleman team member finally informed that the order was actually picked up by another dasher. What the heck that I had to wait for nothing and informing just now? Next time I am going to just take my time when picking up DoorDash orders at this place. Overall, I really appreciate their hard work

Atmosphere: 5

Food: 3

Service: 2

This store is right on my way home from work, so about once a week I place a timed order for a sandwich online to pick up during my commute. The service is always friendly and attentive, and my sandwiches are always either ready to go or being made as I walk in the door. My order has always been correct, with sandwiches made exactly to my specifications. The cheesesteak is a special favorite and maybe the best thing they make. Overall a great place with great food!

Atmosphere: 4

Food: 4

Service: 4

Visited this location today was greeted friendly with a smile. Fast and quick service food was delicious! The manager Sami was very helpful and nice, smiling and accommodating Making sure all of our needs were met! All locations should be ran like this. thank you guys again I will be visiting again very soon!

Atmosphere: 5

Food: 5

Service: 5

I ate here with my family and the staff was wonderful. They were friendly and helpful. Our food was great and prepared quickly!

Service: 5

Great fast friendly service!

This has to be the worst location yet!!! I won’t be returning. My order was rushed, I was missing food and when I try to call ( several times ) to try to have them fix it they answer and hang up to have the phone stop ringing.

Atmosphere: 1

Food: 1

Service: 1

I left a review last night. Today, I couldn’t find a way to edit it. I want to add one more sentence: Whenever I have had an experience at a restaurant, like I had last night, I have learned that IT ALWAYS COMES DOWN TO OWNERSHIP!

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Philly Cheesesteak

I initially e-mailed the general manager but have yet to receive a response. I had an issue I experienced at the Breckenridge store on February 25, 2025. I ordered ahead online for a 6:15 PM pickup, but unfortunately, my experience was far from smooth.

When I arrived, I informed the cashier, whom I believe was the supervisor on duty (Jonna), that I was picking up my order under [my name]. I walked over to the pick-up counter and overheard the conversation between her and another employee that was on the grill, realizing that my order had mistakenly been given to DoorDash by the employee on the grill. While I understand that mistakes happen, what disappointed me most was the lack of an apology from either employee.

Jonna told me my order was being remade, and I waited until 6:32 PM to receive it. Since I was in a hurry for work, I quickly checked the bag and left, only to later realize that both sandwiches were incorrect—missing toppings, seasonings, and one served on the wrong bread. When I called the store to address the issue, my call was initially hung up on. When I called again, I spoke to Jonna, who offered to remake my order or have me speak to a manager the next day. Since I was at work for a 12 hour night shift, I opted to come back for a corrected order.

Upon returning, Jonna personally remade my food, ensuring it was properly prepared. While I appreciate that effort, I was again not offered any apology for the inconvenience, multiple trips, or delays I experienced. While I did not expect any compensation, a simple acknowledgment of the situation would have gone a long way.

I’ve always enjoyed Penn Station, which is why this experience was so disappointing. I hope this feedback helps improve service in the future so that other customers don’t face the same frustrations.

Thank you for your time. I appreciate your attention to this matter.

The service by Mya is outstanding. She was friendly and welcoming the second I walked through the door. She is the reason this place received any stars. I ordered a Caesar Wrap and got almost NO lettuce. It looked nothing even remotely close to a wrap. I was highly disappointed. The Fries were fresh. The wrap and a small order of fries came to $14.39 and they literally skimped out on the lettuce?

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Fresh-Cut Fries

Dirty. Slow. Lemonade dispenser has chunks in it. Food came out wrong as well
Avoid this location!

Atmosphere: 1

Food: 1

Service: 1

Staff was incredibly rude to my girlfriend and put as little meat and sauce on our sandwiches as possible

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Sub

First of all those two young guys working at 8pm on 01/13/25 specially by the name Jacob needs to be checked out because he has no regard for a customer service and hygiene ( he does not charge gloves while dealing with money). How in the world could take order while he has a headphone over him then after he made a mistake with the order, instead of apologizing and getting it right he still sends us home with the wrong order despite being asked to correct it. It’s bad bad business. We will never do business at that location again. Unless we see a corrected measures. !

Atmosphere: 1

Food: 1

Service: 1

Dustin did an absolutely stellar job! Greeted with friendliness upon entry, he was the only employee working, and was still very efficient whilst keeping the dining area clean. Dustin is the man to keep around! One of the best lunches I’ve had in a while.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

I work close to this Penn Station, I usually eat Penn Station 2 times a week. Samantha the manager, and Dustin make lunch and dinner something to look forward to. Have not got anything they’ve made that’s not yum yum! Shout out to the both of them for doing such a good job!

Atmosphere: 5

Food: 5

Service: 5