The highlight of our experience was a very pleasant greeting at the door. Downhill from there. Server told us he really didn’t want to be there. Ordered drinks and three appetizers, 20 minutes later 2 of the appetizers arrived followed by the other one 10 minutes later. They were all lukewarm at best. Ordered 5 entrees. There were only 5 tables occupied in the restaurant. After 30 minutes, I asked a employee that was passing to please check on our food, she came back and said there was one order ahead of us, I replied the place is almost empty, she said I’ll get the manager. He never came. Food finally came and it was stone cold. Server came and I told him and he gave me excuses. Told him not to bother taking the food back,I would pay for the appetizer and we were leaving. After 3 times asking for the manager he finally came and I expressed my disappointment. He comped the appetizers and we went to Chuys for an excellent meal. PF Chang’s used to be so good, but has been crossed offf of our list.
Atmosphere: 5
Food: 1
Service: 1
Sony Steier
I ordered PF Chang delivery. I ordered two Mongolian beef dinner portions, Two egg drop soups and a crab Rangoon. After delivery, the first thing I noticed was the soups were completely left out. How hard is it to remember the contents of a delivery order? The Mongolian beef portion was an absolute joke. It could not have been 3 ounces of beef. It came cold so I warmed it up. Even after, it needed salt and was so tasteless. I remember when Pf Chang had to long wait to get in and the portions were so big you could split them. I specifically ordered the dinner portion and paid more, but the sizes were more like a kids meal. This is the last time I will ever order from P.F. Chang’s even after reporting it, they gave me a five dollar credit. They simply have no pride and what they do.
Atmosphere: 3
Food: 1
Service: 3
Donna
Hostess was running everyone out by saying you may not want to eat here because you won’t receive your food for an hour or longer. We heard that and knew that to not be true so we decided to stay while she had already turned around several people. If this is your practice to loose the company a lot of money then keep it up. Our waitress waited on us in 2-4 minutes and we instantly had salad and soup. It only took 26 minutes to get the orange chicken and we were fine with it. We had other items to munch on. Our waitress did say she hardly had tables to wait on during her shift because of this. Really a sad way to run a business. Waitress was superb. We told the manager about all the people the hostess was running off. He didn’t seem to mind. The place isn’t busy and is just loosing so much money. It was 2:20 Sunday afternoon when we came in and we were eating salad and soup by 2:30 and orange chicken by 2:47. So it didn’t take an hour or not even close to it.
Sean Coston
Kristin does great job but she can't stop asking for my number
Atmosphere: 5
Food: 5
Service: 5
Eileen Embry
Evie was AMAZING! Best server and service. Shes so nice.
Food: 5
Garry Skaggs
I recently hosted our early company Christmas party at P.F. Chang’s, and this was our second year choosing this location. Once again, the food was excellent and the service was top-notch.
Our server, Mikayla, did an outstanding job taking care of our group of about ten people. She was attentive, organized, and never missed a detail. On top of her impressive service, she brought an upbeat personality, great sense of humor, and a genuinely kind attitude that made the evening even more enjoyable.
Thank you, Mikayla, for helping make the night special for my team — we truly appreciate it.
— Garry Garry Skaggs Appliance Service
Food: 5
Trina Haugh
Marshal was awesome! Very professional and friendly! Got our order correct. Great service!
Atmosphere: 5
Food: 5
Service: 5
Marla Hunter
It took forever for our food to be served
Atmosphere: 2
Food: 3
Service: 1
Brian Crenshaw
Food and service was great but the kitchen was extremely slow.
Never can deliver an order in a timely manner from online. Don’t waste your time or money on this sub par restaurant.
Atmosphere: 1
Food: 1
Service: 1
D Halcomb
Food was ok, nothing spectacular, not very flavorful. Waitress was very nice. Kitchen was super slow! It took over an hour to get our food. (3 people). Big disappointment.
Atmosphere: 3
Food: 3
Service: 1
Cosmic Tayler
We walked through the revolving glass door unaware of the alluring atmosphere that waited for us on the other side. As we crossed the threshold we were greeted by a maiden who was warm and comforting when welcoming us to their domain. She goes by the name, Sierra. She matched the kingdom’s elegant vibe perfectly. As a custom in their culture, it is common for them to fight a tiger to the death in honor of their esteemed guest. As we were escorted to our dining seats, the (as named above) tiger freed itself from its shackles, heading straight for us! Sierra, an expert, knew exactly what to do. She drew her katana from her hip. She effortlessly saved us from our demise then quickly ran to the back to prepare our fine feast.
Sierra is truly the master of PF Changs in Louisville. Our gratitudes for your service.
Atmosphere: 5
Food: 4
Service: 5
Trisha
Nice atmosphere, good service, was very clean from what I could see. Went at about 3 pm so late lunch early dinner and they weren't crowded, went during the week. Unfortunately, the only thing I really liked was the signature cocktail that had a cinnamons stick in it. I ordered the egg drop soup, I am not a fan, first time I ever tried that anywhere, I had a vegetable eggroll and the batter was barely coooked, didn't care for it, the Teriaki chicken was my entire, the noodles were tasty, but the chicken was way over cooked and rubbery. I would be willing to give them another try but I'd have to have somone who knows the right things to order for the best expereince.
The highlight of our experience was a very pleasant greeting at the door. Downhill from there. Server told us he really didn’t want to be there. Ordered drinks and three appetizers, 20 minutes later 2 of the appetizers arrived followed by the other one 10 minutes later. They were all lukewarm at best. Ordered 5 entrees. There were only 5 tables occupied in the restaurant. After 30 minutes, I asked a employee that was passing to please check on our food, she came back and said there was one order ahead of us, I replied the place is almost empty, she said I’ll get the manager. He never came. Food finally came and it was stone cold. Server came and I told him and he gave me excuses. Told him not to bother taking the food back,I would pay for the appetizer and we were leaving. After 3 times asking for the manager he finally came and I expressed my disappointment. He comped the appetizers and we went to Chuys for an excellent meal. PF Chang’s used to be so good, but has been crossed offf of our list.
Atmosphere: 5
Food: 1
Service: 1
I ordered PF Chang delivery. I ordered two Mongolian beef dinner portions, Two egg drop soups and a crab Rangoon. After delivery, the first thing I noticed was the soups were completely left out. How hard is it to remember the contents of a delivery order? The Mongolian beef portion was an absolute joke. It could not have been 3 ounces of beef. It came cold so I warmed it up. Even after, it needed salt and was so tasteless. I remember when Pf Chang had to long wait to get in and the portions were so big you could split them. I specifically ordered the dinner portion and paid more, but the sizes were more like a kids meal. This is the last time I will ever order from P.F. Chang’s even after reporting it, they gave me a five dollar credit. They simply have no pride and what they do.
Atmosphere: 3
Food: 1
Service: 3
Hostess was running everyone out by saying you may not want to eat here because you won’t receive your food for an hour or longer. We heard that and knew that to not be true so we decided to stay while she had already turned around several people. If this is your practice to loose the company a lot of money then keep it up. Our waitress waited on us in 2-4 minutes and we instantly had salad and soup. It only took 26 minutes to get the orange chicken and we were fine with it. We had other items to munch on. Our waitress did say she hardly had tables to wait on during her shift because of this. Really a sad way to run a business. Waitress was superb. We told the manager about all the people the hostess was running off. He didn’t seem to mind. The place isn’t busy and is just loosing so much money. It was 2:20 Sunday afternoon when we came in and we were eating salad and soup by 2:30 and orange chicken by 2:47. So it didn’t take an hour or not even close to it.
Kristin does great job but she can't stop asking for my number
Atmosphere: 5
Food: 5
Service: 5
Evie was AMAZING! Best server and service. Shes so nice.
Food: 5
I recently hosted our early company Christmas party at P.F. Chang’s, and this was our second year choosing this location. Once again, the food was excellent and the service was top-notch.
Our server, Mikayla, did an outstanding job taking care of our group of about ten people. She was attentive, organized, and never missed a detail. On top of her impressive service, she brought an upbeat personality, great sense of humor, and a genuinely kind attitude that made the evening even more enjoyable.
Thank you, Mikayla, for helping make the night special for my team — we truly appreciate it.
— Garry
Garry Skaggs Appliance Service
Food: 5
Marshal was awesome! Very professional and friendly! Got our order correct. Great service!
Atmosphere: 5
Food: 5
Service: 5
It took forever for our food to be served
Atmosphere: 2
Food: 3
Service: 1
Food and service was great but the kitchen was extremely slow.
Great food and service.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Great place food was excellent
Atmosphere: 5
Food: 5
Service: 5
Never can deliver an order in a timely manner from online. Don’t waste your time or money on this sub par restaurant.
Atmosphere: 1
Food: 1
Service: 1
Food was ok, nothing spectacular, not very flavorful. Waitress was very nice. Kitchen was super slow! It took over an hour to get our food. (3 people). Big disappointment.
Atmosphere: 3
Food: 3
Service: 1
We walked through the revolving glass door unaware of the alluring atmosphere that waited for us on the other side. As we crossed the threshold we were greeted by a maiden who was warm and comforting when welcoming us to their domain. She goes by the name, Sierra. She matched the kingdom’s elegant vibe perfectly. As a custom in their culture, it is common for them to fight a tiger to the death in honor of their esteemed guest. As we were escorted to our dining seats, the (as named above) tiger freed itself from its shackles, heading straight for us! Sierra, an expert, knew exactly what to do. She drew her katana from her hip. She effortlessly saved us from our demise then quickly ran to the back to prepare our fine feast.
Sierra is truly the master of PF Changs in Louisville. Our gratitudes for your service.
Atmosphere: 5
Food: 4
Service: 5
Nice atmosphere, good service, was very clean from what I could see. Went at about 3 pm so late lunch early dinner and they weren't crowded, went during the week. Unfortunately, the only thing I really liked was the signature cocktail that had a cinnamons stick in it. I ordered the egg drop soup, I am not a fan, first time I ever tried that anywhere, I had a vegetable eggroll and the batter was barely coooked, didn't care for it, the Teriaki chicken was my entire, the noodles were tasty, but the chicken was way over cooked and rubbery. I would be willing to give them another try but I'd have to have somone who knows the right things to order for the best expereince.
Atmosphere: 3
Food: 3
Service: 3
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