Pizza Hut
5366 New Cut Rd, Louisville
(502) 363-2608
Recent Reviews
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I mean the stuff we got was like 50 dollars but we got 2 pizzas and my stepdad got extra toppings so yeah but overall i liked it the lady at the counter was really sweet and i even got to charge my phone :
Atmosphere: 4
Food: 5
Service: 5
Ordered pizza online. Received text msg for status of delivery in Spanish or whatever. Guy calls me and speaks no English. Literally have to leave the house and drive to find the guy. Call store and issue is pretty much placed on third party delivery service. I'm inconvenienced but Oh Well...
It's okay. Nothing special.
Atmosphere: 3
Food: 3
Service: 2
My order is messed up...
Chicken is the size of a quarter
I asked for pizza not hard flat bread with the wrong toppings
Roasted garlic bread is burnt to a crisp.
Food: 1
Paid for delivery. Food order was wrong. Called to let them know and call went to a call center. The lady said let me transfer you to the store. It rang for 5 minutes. I tried 3 different times and finally went to the store. They were not busy and the phone was off the hook. Told the lady my order was wrong and she says, "oh, I wondered where that pizza went, oh well we will make you a new one" she yelled out the order to the guy and I said don't forget the extra cheese. She said he knows what the order is. Meanwhile I complained about this experience to the pizza hut chat. I kid you not, the lady in chat asked me a question, I responded and later asked me the same question. 20 minutes on chat while waiting for the new pizza and getting no where. They knew what my order was. All they needed was my phone number. 30 minutes after getting there my pizza comes up and I shit you not, it was wrong too. No extra cheese. I asked the lady where is the extra cheese? She said he probably put it under the pepperoni. I said he's a magician to get extra cheese under each pepperoni and none to cover the sauce. She said well, you didn't pay for extra cheese. I said yes I did, you better check the order. So she did and I was right again. She said well, let me make another one. I told her I've wasted enough of my time and would just take it and left. Not once did the lady at the store apologize for the order being wrong. As far as chat goes, I gave her a piece of my mind when the second order was wrong. I will never order pizza hut again. That place is not what it use to be. The pan pizza I got was doughy and the crust has changed so much over the years. It use to be airy and crunchy. Now it's soggy, greasy and floppy.
Atmosphere: 1
Food: 1
Service: 1
Absolutely love Pizza Hut ever since I was a kid but since I don’t work there any more the store manager is holding a petty grudge against me so they won’t answer my phone and they always send door dash not professional at all but I guess that’s to be expected from Courtney and she gets away with it because she’s sleeping with her boss
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Pizza Carbonara Pasta Primavera Pizza Bread, Supreme Pizza, Pepperoni Pull-A-Part Cheese Bites, Small Pepperoni Pizza, Cookie, Cheese Sticks, Supreme Dryer a Pizza, Full Meat Pizza Half with Spinach, Garlic Breadsticks, Personal Pan Pizza with Beef Topping, Marinara, Garlic, Pepperoni Pizza, Cheese Pizza, Boneless Wings, Cinnamon Stick Icing Dipping Sauce, Personal Pan Pizza & Side, Marinara Dip, Personal Pan Pizza, Chicken Bacon Parmesan Melt
Forgot my bone in wings when I got them .dryed up nuggets.and one sauce.wrong pizza toppings I paid extra.. horrible service
Food: 1
Service: 1
Recommended dishes: Supreme Pizza
Pizza wasn’t stuffed crust. Pizza burnt and dry. It was definitely hard to eat this. Waited 20 mins over expected pickup time. Go to papa John’s.
Atmosphere: 1
Food: 2
Service: 2
Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Garlic Breadsticks
I’ve picked up a ton of to-go orders from here and the food and service has been great every time.
Food: 5
Service: 5
Restaurantji Recommends
This dining area needs a serious make over. It's dark and old furniture and carpet desperately need replacing..I don't do dine in for the above reason.
Parking: No issues with parking.
Atmosphere: 1
Food: 5
Service: 5
Ordered delivery from 7th st. but never received! They refuse to answer the phone and get so many complaints corporate will not accept anymore! What a joke. How is this place still open
Food: 1
Service: 1
My husband and I took our granddaughters tonight for supper..I won't ever do it again!! First no menu posted for dine in..then had to go online to look at what menu options they had..then as we were sitting there figuring out what we wanted and how many pizzas we would like to get..after deciding I walked up to order and nobody walked to get an order and I stood there so I walked back to the table..things got sketchy when a few guys making the pizzas were looking in the dining area and kinda giggling as well which led me to believe that something was going to be done to our food...on top of that no drinks at all..the counters were stacked with pizzas boxes randomly stacked to the ceiling just about plus really dim light at the counter..how can you not serve at the least bottled drinks and only have pizzas?!?! So we left and the store missed out on a great sale and a HEFTY tip...I will never go back...it's unfortunate because pizza hut used to be the place to be with fantastic food and drinks..music and just plain fun to hang out with friends and family...now it's far from being the great place it once was... especially the one on Newcut Road...no I don't recommend...
The employees that worked that night were pleasant
Atmosphere: 4
Food: 5
Service: 5
Pizza toppings were wonderful. The thin crust has changed it's not thin and not as good as it use to be. It seemed to change about the same time you introduced tavern style crust.
Atmosphere: 3
Food: 3
Service: 5
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