I hope this message finds you well. I wanted to take a moment to share my experience from my recent visit to Quills Coffee, which was my second time at your establishment.
I genuinely appreciate supporting small businesses like yours, as I often look forward to the personalized service that comes with it. However, my experience today was not up to the standard I had hoped for.
When I entered, I spoke with your barista, who I believe was named Rebecca or Rachel. I inquired about making a latte with heavy whipping cream, but she replied very matter-of-factly that the only coffee allowed with heavy whipping cream is your signature drink. I explained that I'm on a low-carb diet and that heavy whipping cream is typically recommended for this. Unfortunately, she did not offer any alternatives, stating that no heavy whipping creamoptions could be made.
I asked about the signature drink made with heavy whipping cream and expressed interest in a sugar-free version. Again, I was met with a firm refusal, stating it was against your policy to alter that drink. I felt disappointed, especially considering that a hallmark of many small businesses is flexibility and customer accommodation.
I wished for a more positive interaction. A simple smile, an apology, or a suggestion for another drink would have gone a long way in addressing my concerns. When I asked to speak with a manager, I was informed none were available. I requested contact information for the manager and received an email address, but I felt the interaction was strained and lacking in customer care.
Finally, I had a latte which tasted fine, but I couldn't shake the feeling that the encounter had left a sour note. I value open communication and wanted to share this feedback directly with you before posting a formal review online.
FYI. No response from my email to manager so😕
Atmosphere: 2
Food: 2
Service: 1
Basil Vansuch
When we went, there was only the one fellow working. He was doing a great job, and being forthcoming about why he was alone, and apologetic to the waiting customers. It wasn’t his fault. He was fantastic, and the drinks were amazing! Pictured is a hot Woodsman.
Atmosphere: 4
Food: 5
Service: 5
Joseph Saraco
Great coffee and service, Sam and Miguel are excellent batista's, fast friendly service.
Atmosphere: 5
Service: 5
Recommended dishes: Coffee Beans
Lo Ren
I was in Louisville for 2 days, and I had to come to Quills for coffee both days. The Woodsman was absolutely delicious. Definitely a must try for cinnamon lovers.
Parking: Several street parking spots in front of the building and a free parking lot behind the building.
Atmosphere: 5
Food: 5
Service: 5
Margarita Lopez-Towle
DELICIOUS coffee and that's coming from an admitted coffee snob. Very cool spot in an old bank space. Will be back to study and ready and, of course, drink more coffee!
Atmosphere: 5
Food: 5
Service: 4
nick shepherd
Great dark roast environment and shoping area ... thanks for my fix.
Atmosphere: 5
Food: 5
Service: 5
Ginger Twiggs
The best coffee in town!!
Jeremy Satterly
First time in this place is excellent! All the way around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Coffee Cake
Edwin Devilas
The guy who took my order gave me a great suggestion on coffee. The music that was playing during my time there was to my liking. Only thing was the inside was freezing, so it's hard to sit for too long. Come with a jacket.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant
Ryan Henderson
Decent coffee in a nice setting. Nothing out of the ordinary, but a far better choice than
The two baristas that helped me this morning are so sweet and helpful! I came in this morning unsure of what to get, and they gave me lots of suggestions. I’m so thankful that they were so patient with me while I was being indecisive. I always really enjoy coming in here. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Savannah
Usually I have good experiences here, usually. Barista at the register put the base of my drink to the side for ten minutes with no one ahead of me, then had another barista come add the espresso afterwards and finish the order. Shame, but I hope her day gets better!
Atmosphere: 4
Food: 2
Service: 1
Caleb
Super fun coffee shop with lots of seating in a beautiful part of town!
I recommend the salted bourbon caramel latte (at half sweetness if hot, normal if iced), it's not too sweet so you can still taste the coffee!
I hope this message finds you well. I wanted to take a moment to share my experience from my recent visit to Quills Coffee, which was my second time at your establishment.
I genuinely appreciate supporting small businesses like yours, as I often look forward to the personalized service that comes with it. However, my experience today was not up to the standard I had hoped for.
When I entered, I spoke with your barista, who I believe was named Rebecca or Rachel. I inquired about making a latte with heavy whipping cream, but she replied very matter-of-factly that the only coffee allowed with heavy whipping cream is your signature drink. I explained that I'm on a low-carb diet and that heavy whipping cream is typically recommended for this. Unfortunately, she did not offer any alternatives, stating that no heavy whipping creamoptions could be made.
I asked about the signature drink made with heavy whipping cream and expressed interest in a sugar-free version. Again, I was met with a firm refusal, stating it was against your policy to alter that drink. I felt disappointed, especially considering that a hallmark of many small businesses is flexibility and customer accommodation.
I wished for a more positive interaction. A simple smile, an apology, or a suggestion for another drink would have gone a long way in addressing my concerns. When I asked to speak with a manager, I was informed none were available. I requested contact information for the manager and received an email address, but I felt the interaction was strained and lacking in customer care.
Finally, I had a latte which tasted fine, but I couldn't shake the feeling that the encounter had left a sour note. I value open communication and wanted to share this feedback directly with you before posting a formal review online.
FYI. No response from my email to manager so😕
Atmosphere: 2
Food: 2
Service: 1
When we went, there was only the one fellow working. He was doing a great job, and being forthcoming about why he was alone, and apologetic to the waiting customers. It wasn’t his fault. He was fantastic, and the drinks were amazing! Pictured is a hot Woodsman.
Atmosphere: 4
Food: 5
Service: 5
Great coffee and service, Sam and Miguel are excellent batista's, fast friendly service.
Atmosphere: 5
Service: 5
Recommended dishes: Coffee Beans
I was in Louisville for 2 days, and I had to come to Quills for coffee both days. The Woodsman was absolutely delicious. Definitely a must try for cinnamon lovers.
Parking: Several street parking spots in front of the building and a free parking lot behind the building.
Atmosphere: 5
Food: 5
Service: 5
DELICIOUS coffee and that's coming from an admitted coffee snob. Very cool spot in an old bank space. Will be back to study and ready and, of course, drink more coffee!
Atmosphere: 5
Food: 5
Service: 4
Great dark roast environment and shoping area ... thanks for my fix.
Atmosphere: 5
Food: 5
Service: 5
The best coffee in town!!
First time in this place is excellent! All the way around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Coffee Cake
The guy who took my order gave me a great suggestion on coffee. The music that was playing during my time there was to my liking. Only thing was the inside was freezing, so it's hard to sit for too long. Come with a jacket.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant
Decent coffee in a nice setting. Nothing out of the ordinary, but a far better choice than
Atmosphere: 5
Service: 5
Restaurantji Recommends
Tasty coffee, tea and pastries!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Iced Tea Offerings, Croissant
The two baristas that helped me this morning are so sweet and helpful! I came in this morning unsure of what to get, and they gave me lots of suggestions. I’m so thankful that they were so patient with me while I was being indecisive. I always really enjoy coming in here. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Usually I have good experiences here, usually. Barista at the register put the base of my drink to the side for ten minutes with no one ahead of me, then had another barista come add the espresso afterwards and finish the order. Shame, but I hope her day gets better!
Atmosphere: 4
Food: 2
Service: 1
Super fun coffee shop with lots of seating in a beautiful part of town!
I recommend the salted bourbon caramel latte (at half sweetness if hot, normal if iced), it's not too sweet so you can still taste the coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Nice place but very long wait.
Atmosphere: 5
Food: 5
Service: 3
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