This is the second Google review I’ve ever made! I eat out somewhere at least once daily. Most of the time it’s in the evening between 7pm and 2am. I have a big family and I don’t have time to cook every meal. Rally’s happens to be very close to my house so we keep trying to go back to this location in hopes that things have changed.I writing this review for the Newcut location if not, Newcut is the one I am talking about. First, I work at Red Lobster so I know the customer service is unacceptably poor. They are very rude. Every time I go there, the person in the drive-through is so busy they rudely tell me to wait if I say hello before they greet me after I’ve been sitting there long enough to wonder if they are even open and usually when I go there’s no cars in the drive-through and sometimes the lights are out before they’re closing time and they get smart with you for trying to come through. The food always taste like it’s old and I haven’t enjoyed the fries in a couple years. I can’t even make myself go there anymore and that’s a shame because I used to love it. There was so much stuff in the drive-through that I had to get out of my car and move it to actually drive through! It was almost as if they put it there to stop people from coming through because it was like upside down cups, sitting like cones. The hotdogs were horrible. The fries are always old, Everything was cold and the chicken tasted like it had been sitting there for hours. Sadly when I called to talk about something missing from my order, The “manager on duty” or someone acting as such hung up on me and then told me to come up there and tell her to her face. Or she can meet me in the parking lot. I’m a older woman. I have six children and three grandchildren and in no way was I being disrespectful or out of line. I am not a Karen. But, It was like a bunch of loud teenagers being disrespectful and it made me very uneasy. I felt threatened and almost intimidated to even say anything. I wasted over $60 the last time I went and I will ever go unless things change. Only God knows how many times I have returned hoping they got this location in professional order. I called corporate once and nothing ever happened. Place is still the same. Don’t waste your money.
Atmosphere: 1
Food: 1
Service: 1
Claudia Elias Hall
Fries are always good. My Sandwich was really salty and the chicken tenders were garbage. Not like it used to be...
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Fries
Grace Jones (Grace)
I got the Baconzilla combo. It was nice and hot but it lacked sauce. It seemed as if it was a bit dry without it. Wait was typical for rallys. But food came quick when it was my turn.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
Isabella Stark
Great food, and customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Gregg Adams
Order wrong food was old, got a Blt burger combo with the burgers missing on the sandwiches, the cup of cheese i received was old and nasty, do not go here horrible workers nasty food and a waste of money.
Atmosphere: 3
Food: 2
Service: 2
Bobby W
Good food and fast service
Atmosphere: 5
Food: 5
Service: 5
Courtney Wheeler
Love the service the people are very friendly and food was good and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Adam Gardner
i’ve been told on two separate occasions that they don’t have milkshakes and one of the times they said that they don’t have a milkshake machine anymore, but it’s still on the drive through menu board even after telling them they should probably take them down. in the past 15 years of living in this area, I couldn’t take it anymore so 4 years ago I started driving an additional 10 minutes (18 mins total) to the next nearest rally’s. Also service always been terrible.
Service: 1
Matthew Boyer
Sub par food and the automated drive through service is a nightmare. Better off just going to the store and making your own.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Fries
R P
Wheelchair accessibility: It serves food thru the drive thru only.
Walked up to get some food & was told they don't do walk-ups after watching people walk up & get food. That's fine, plenty of other places to go & won't act like snobs
Service: 1
LUCAS D
Food was good. Bacon could been fresher.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Rallyburger, Chicken Tenders, Fries, Big Buford
Twiztid Fuka
Food was excellent. Love the new Philly bites!!
Atmosphere: 5
Food: 5
Service: 5
Keyler Acosta
This has happened to me here several times, the hamburger is always cold, the fries are also cold, they didn't even give me the absorbent to drink my drink. It's been several times that it happens to me here that the burger is always cold, the fries are also cold, they didn't even give me the absorbent to drink my drink.
Bridget Zuyus
The people working here are fine. The computer taking drive through orders provides the worst customer service I've ever received from man, machine, or beast. It is impatient. It cuts me off in the middle of ordering anything. It struggles to understand what I want. Last time it was here it just decided I was done with my order after a two second pause. Today it asked me to wait to order for like 7 minutes for no apparent reason. I'm not a technophobe, but I would gladly pay an extra dollar or two for a sandwich if it meant I could make my order with an actual person rather than the pale imitation of one. The technology isn't there yet. Stop trying to force it on us.
This is the second Google review I’ve ever made! I eat out somewhere at least once daily. Most of the time it’s in the evening between 7pm and 2am. I have a big family and I don’t have time to cook every meal. Rally’s happens to be very close to my house so we keep trying to go back to this location in hopes that things have changed.I writing this review for the Newcut location if not, Newcut is the one I am talking about. First, I work at Red Lobster so I know the customer service is unacceptably poor. They are very rude. Every time I go there, the person in the drive-through is so busy they rudely tell me to wait if I say hello before they greet me after I’ve been sitting there long enough to wonder if they are even open and usually when I go there’s no cars in the drive-through and sometimes the lights are out before they’re closing time and they get smart with you for trying to come through. The food always taste like it’s old and I haven’t enjoyed the fries in a couple years. I can’t even make myself go there anymore and that’s a shame because I used to love it. There was so much stuff in the drive-through that I had to get out of my car and move it to actually drive through! It was almost as if they put it there to stop people from coming through because it was like upside down cups, sitting like cones. The hotdogs were horrible. The fries are always old, Everything was cold and the chicken tasted like it had been sitting there for hours. Sadly when I called to talk about something missing from my order, The “manager on duty” or someone acting as such hung up on me and then told me to come up there and tell her to her face. Or she can meet me in the parking lot. I’m a older woman. I have six children and three grandchildren and in no way was I being disrespectful or out of line. I am not a Karen. But, It was like a bunch of loud teenagers being disrespectful and it made me very uneasy. I felt threatened and almost intimidated to even say anything. I wasted over $60 the last time I went and I will ever go unless things change. Only God knows how many times I have returned hoping they got this location in professional order. I called corporate once and nothing ever happened. Place is still the same. Don’t waste your money.
Atmosphere: 1
Food: 1
Service: 1
Fries are always good. My Sandwich was really salty and the chicken tenders were garbage. Not like it used to be...
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Fries
I got the Baconzilla combo. It was nice and hot but it lacked sauce. It seemed as if it was a bit dry without it. Wait was typical for rallys. But food came quick when it was my turn.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fries
Great food, and customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Order wrong food was old, got a Blt burger combo with the burgers missing on the sandwiches, the cup of cheese i received was old and nasty, do not go here horrible workers nasty food and a waste of money.
Atmosphere: 3
Food: 2
Service: 2
Good food and fast service
Atmosphere: 5
Food: 5
Service: 5
Love the service the people are very friendly and food was good and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
i’ve been told on two separate occasions that they don’t have milkshakes and one of the times they said that they don’t have a milkshake machine anymore, but it’s still on the drive through menu board even after telling them they should probably take them down. in the past 15 years of living in this area, I couldn’t take it anymore so 4 years ago I started driving an additional 10 minutes (18 mins total) to the next nearest rally’s. Also service always been terrible.
Service: 1
Sub par food and the automated drive through service is a nightmare. Better off just going to the store and making your own.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Fries
Wheelchair accessibility: It serves food thru the drive thru only.
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
Walked up to get some food & was told they don't do walk-ups after watching people walk up & get food. That's fine, plenty of other places to go & won't act like snobs
Service: 1
Food was good. Bacon could been fresher.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Rallyburger, Chicken Tenders, Fries, Big Buford
Food was excellent. Love the new Philly bites!!
Atmosphere: 5
Food: 5
Service: 5
This has happened to me here several times, the hamburger is always cold, the fries are also cold, they didn't even give me the absorbent to drink my drink.
It's been several times that it happens to me here that the burger is always cold, the fries are also cold, they didn't even give me the absorbent to drink my drink.
The people working here are fine. The computer taking drive through orders provides the worst customer service I've ever received from man, machine, or beast. It is impatient. It cuts me off in the middle of ordering anything. It struggles to understand what I want. Last time it was here it just decided I was done with my order after a two second pause. Today it asked me to wait to order for like 7 minutes for no apparent reason. I'm not a technophobe, but I would gladly pay an extra dollar or two for a sandwich if it meant I could make my order with an actual person rather than the pale imitation of one. The technology isn't there yet. Stop trying to force it on us.
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