I have been a daily customer at the 3410 preston hwy louisville,Ky 40213 location since it was built. I have always experienced very good customer service until here in recent months. I have overlooked the rudeness of this employee, thinking that maybe she isn't a morning person. I get there shortly after the business opens. (Although I shouldn't have to make excuses for her) On 8-5-24 i ordered my daily large white mocha blender. When I got to the window there was no whipped cream, I paid for the drink and suggested that they let customers know when there isn't any whipped cream for I am one of them that doesn't like the beverage without that ingredient. So I gave the drink away to my coworker. On 8-12-24 I ordered my usual blender, waited in line, paid for the drink, and to my surprise, no whipped cream. I expressed my concern again, she offered a refund with an attitude. I accepted that refund and overlooked her rudeness per usual. On 8-19-24 I asked at the speaker if they were out of whipped cream she stated "YEAH" I left disappointed. On 8-26-24 no whipped cream, 8-27-24 no whipped cream 8-28-24 no whipped cream. I asked to speak with a manager today because it seems strange to me that for 3 consecutive days there hasn't been any whipped cream nor has there been any communication mentioned about a shortage nor an apology offered considering I visit this location DAILY. The rude lady gave me a business card and shut the window in my face. On 8-29-24 "Good morning. Are you all still out of whipped cream? No response..... I repeat myself, good morning. Are you all still out of whipped cream? The rude lady yells NO, okay, can I please have a large white mocha blender?" Pull around! She said......I arrive at the window, she opens it up, hands me a straw, and I have my app ready to scan. She scans it, hands me my drink, and shuts the window. I patiently wait for her to say something like maybe you had a reward that took care of it, thank you, have a good day or something to insinuate that we are done, nothing..... I pulled off, called and asked if I could talk to a manger please, I could tell it was the same lady, she says I'm the only one here. I asked, are you a manager she said no, but I'm the person you can talk to about complaints. BAFFLED because I know I will get NO WHERE with this lady because clearly she has some sort of problem with me. I asked her name and she said Kasey and spelled it out. LOL ? I just don't expect to get this type of treatment from a business that I spend money with DAILY. Kasey is the ONLY one that has ever been rude at this business.
After returning to this location, i found out the girls name was not Kssey it is Talitha, and she's no longer with the company. Good job, scooters! She was a terrible asset to the business.
Atmosphere: 5
Food: 3
Service: 2
Juscallme_ Blessings
I have been a daily customer to scooter’s for the past 2 months! Every time I come to the Preston Hwy location it is always something. The last time I was there I waited in line for 53 minutes because I was blocked in. I couldn’t understand what was taking so long the car in front of me was at the speaker, then when I got to the speaker the employee informed me that they were closing early until 4pm because they ran out of something. I was so disappointed! Then today they were out of whipped cream! This makes the 3rd time I’ve came here and they were out of something.
Service: 1
seth collins
Drive through only
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich
Sarah Thomas
This is a new go-to when out of town. Lots of options and my omelet bites were sooooo good!
Atmosphere: 4
Food: 5
Service: 5
Alexus Willette
We usually love scooters but after I already placed an online order and went to go pick it up they had a note saying it was closed very unprofessional not I’m down money
Atmosphere: 1
Food: 1
Service: 1
Lance Davis
Look, I really like the coffee and just recently started drinking it about a week ago; that being said I’ve been every morning for 5 mornings straight and each day my simple drink ( large coffee with 2 creams and 2 sugars) has defined each day after the first 2 visits. Always out of something. Coffee was cold this mourning. Come on guys.
Wolf Revels
The service is fast and friendly. For me the coffee tastes pretty bad, but something like a latte is alright. In fairness I have never tried any of their food, or beverages other than the hot coffee and coffee drinks
Service: 4
Danielle K.
Love the guy working today not only did I have a bit of an odd order but I get up to the window only to realize I had forgot my card, not only did we manage to make it work with my app ( free drink) but his attitude about it was amazing from start to finish! I usually go to a different location but from now on this is the one I will frequently go to ❤️
Atmosphere: 5
Food: 5
Service: 5
Amy Baumgardner Corbett
Drinks are good, food is good. The staff is amazing!!
Out of items
Atmosphere: 5
Food: 5
Service: 4
I have been a daily customer at the 3410 preston hwy louisville,Ky 40213 location since it was built. I have always experienced very good customer service until here in recent months. I have overlooked the rudeness of this employee, thinking that maybe she isn't a morning person. I get there shortly after the business opens. (Although I shouldn't have to make excuses for her) On 8-5-24 i ordered my daily large white mocha blender. When I got to the window there was no whipped cream, I paid for the drink and suggested that they let customers know when there isn't any whipped cream for I am one of them that doesn't like the beverage without that ingredient. So I gave the drink away to my coworker. On 8-12-24 I ordered my usual blender, waited in line, paid for the drink, and to my surprise, no whipped cream. I expressed my concern again, she offered a refund with an attitude. I accepted that refund and overlooked her rudeness per usual. On 8-19-24 I asked at the speaker if they were out of whipped cream she stated "YEAH" I left disappointed. On 8-26-24 no whipped cream, 8-27-24 no whipped cream 8-28-24 no whipped cream. I asked to speak with a manager today because it seems strange to me that for 3 consecutive days there hasn't been any whipped cream nor has there been any communication mentioned about a shortage nor an apology offered considering I visit this location DAILY. The rude lady gave me a business card and shut the window in my face. On 8-29-24 "Good morning. Are you all still out of whipped cream? No response..... I repeat myself, good morning. Are you all still out of whipped cream? The rude lady yells NO, okay, can I please have a large white mocha blender?" Pull around! She said......I arrive at the window, she opens it up, hands me a straw, and I have my app ready to scan. She scans it, hands me my drink, and shuts the window. I patiently wait for her to say something like maybe you had a reward that took care of it, thank you, have a good day or something to insinuate that we are done, nothing..... I pulled off, called and asked if I could talk to a manger please, I could tell it was the same lady, she says I'm the only one here. I asked, are you a manager she said no, but I'm the person you can talk to about complaints. BAFFLED because I know I will get NO WHERE with this lady because clearly she has some sort of problem with me. I asked her name and she said Kasey and spelled it out. LOL ? I just don't expect to get this type of treatment from a business that I spend money with DAILY. Kasey is the ONLY one that has ever been rude at this business.
After returning to this location, i found out the girls name was not Kssey it is Talitha, and she's no longer with the company. Good job, scooters! She was a terrible asset to the business.
Atmosphere: 5
Food: 3
Service: 2
I have been a daily customer to scooter’s for the past 2 months! Every time I come to the Preston Hwy location it is always something. The last time I was there I waited in line for 53 minutes because I was blocked in. I couldn’t understand what was taking so long the car in front of me was at the speaker, then when I got to the speaker the employee informed me that they were closing early until 4pm because they ran out of something. I was so disappointed! Then today they were out of whipped cream! This makes the 3rd time I’ve came here and they were out of something.
Service: 1
Drive through only
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sandwich
This is a new go-to when out of town. Lots of options and my omelet bites were sooooo good!
Atmosphere: 4
Food: 5
Service: 5
We usually love scooters but after I already placed an online order and went to go pick it up they had a note saying it was closed very unprofessional not I’m down money
Atmosphere: 1
Food: 1
Service: 1
Look, I really like the coffee and just recently started drinking it about a week ago; that being said I’ve been every morning for 5 mornings straight and each day my simple drink ( large coffee with 2 creams and 2 sugars) has defined each day after the first 2 visits. Always out of something. Coffee was cold this mourning. Come on guys.
The service is fast and friendly. For me the coffee tastes pretty bad, but something like a latte is alright. In fairness I have never tried any of their food, or beverages other than the hot coffee and coffee drinks
Service: 4
Love the guy working today not only did I have a bit of an odd order but I get up to the window only to realize I had forgot my card, not only did we manage to make it work with my app ( free drink) but his attitude about it was amazing from start to finish! I usually go to a different location but from now on this is the one I will frequently go to ❤️
Atmosphere: 5
Food: 5
Service: 5
Drinks are good, food is good. The staff is amazing!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Just always sick friendly employees and the smoothies are the best. And we have tried them everywhere!
Atmosphere: 5
Food: 5
Service: 5
Always wanted to try this place but every time I come by I'm in a semi truck.
Asked employee Kasey for a receipt 3 separate times and continued to not listen. Did not get order correct, did not add extra espresso shot.
Atmosphere: 1
Food: 1
Service: 1
Always wanted to try this place but every time I come by I'm in a semi truck.
Super nice cashier.. yum on the peanut butter power drink
Atmosphere: 5
Food: 5
Service: 5
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