The man working the counter didn’t say hello and simply grunted at me. He then proceeded to put his name tag in his mouth and chew on it while my sandwich was made. I am so glad he wasn’t making food for people.
Charles Austin
They were out of a lot of food options on the menu.
Rebecca Roberts
Stood in line for 10 minutes waiting to place my order to have the guys taking orders stop what he was doing today and tell everyone he was no longer taking anymore orders. It was 2pm!! At leave 7 people in line. Gate b. We had to go down to gate A to get food. Way to lose money and customers!!!
Flo B
Stopped at Smash Burger in the Louisville airport and ordered the classic single smash burger. The smash sauce has a mayo-mustard base and added a nice tang to the juicy, flavorful patty.
The burger came out hot and fresh, and honestly tasted great—but I had to wait about 20 minutes. My order was cooked out of sequence, and a few numbers after me were served first. Thankfully, the manager stepped in and reminded the team to follow the order queue. The only other thing: the patty didn’t quite fill the bun. While I don’t think I got shorted on the portion, the uneven look might give that impression. Still, the taste made up for it, and I’d definitely eat here again.
D DeSanto
Just damn good, every time
Jeff Baker
Makes all of Terminal B smell like a burnt hamburger.
Fred Lybrand
They do a lettuce wrap. They can attempt to be gluten free gf. Very easy to do - just ask and they are happy to do it. Don’t know if it is possible to make the lettuce wrap request on the kiosk. Very nice team.
Mitch Kriebel
horrible and slow service. charged us twice. then made us ho to the back of the line before we could fix it. cook was eating food while still cooking. under staffed and definitely low rate employees.
Ashley Mort
This place needs to be replaced by ai and robots
TIMOTHY AND WENDY NICHOLS
Awesome staff. Lady behind the counter was alone and acting as cashier and server. She remained polite and calm even as the line grew. She apologized to everyone for the minor wait and took great care of each customer. SMASHBURGER, please allow customers to give tips on credit cards! They deserved them today! Great service
Employee is RUDE!! When I asked for a PRINTED RECEIPT they pointed to a sign and said they COULD NOT GIVE ONE! When I asked again and that I needed one for business expenses reimbursement, they said "THAT'S YOUR PROBLEM!" No way to contact corporate customer service WITHOUT a RECEIPT. What a joke of a business!
Atmosphere: 1
Food: 3
Service: 1
Michelle S
Worst smash burger location I've ever been to. Burger was cold, cheese wasn't melted and bun was stale. Tots were sitting in a 1/4 inch of oil.
Joel Horwich
Hard to ruin a veggie burger, but they did it successfully.
Atmosphere: 4
Food: 2
Service: 5
Jake Honegger
For an airport location to specialize in Smashburgers and to not serve them until 1pm "lunch" is ridiculous! The Smashburger breakfast sandwich, that's on the menu board is not available. The Tots on the menu board come in 2 sizes. Not at this location. Only 1 size offered. Front counter cashier didn't seem to care. They had at least 2 dozen ppl walk away, in the 30 minutes I saw while waiting on flight, due to only serving breakfast at 11:30am on a Saturday. This establishment needs a redo, which would be hard to do with the amount of money they are losing. New mgmt is needed.
Atmosphere: 1
Food: 3
Service: 1
noah koetter
Couldn’t get their supplies together and failed to serve food on time very rude Would not recommend
The man working the counter didn’t say hello and simply grunted at me. He then proceeded to put his name tag in his mouth and chew on it while my sandwich was made. I am so glad he wasn’t making food for people.
They were out of a lot of food options on the menu.
Stood in line for 10 minutes waiting to place my order to have the guys taking orders stop what he was doing today and tell everyone he was no longer taking anymore orders. It was 2pm!! At leave 7 people in line. Gate b. We had to go down to gate A to get food. Way to lose money and customers!!!
Stopped at Smash Burger in the Louisville airport and ordered the classic single smash burger. The smash sauce has a mayo-mustard base and added a nice tang to the juicy, flavorful patty.
The burger came out hot and fresh, and honestly tasted great—but I had to wait about 20 minutes. My order was cooked out of sequence, and a few numbers after me were served first. Thankfully, the manager stepped in and reminded the team to follow the order queue. The only other thing: the patty didn’t quite fill the bun. While I don’t think I got shorted on the portion, the uneven look might give that impression. Still, the taste made up for it, and I’d definitely eat here again.
Just damn good, every time
Makes all of Terminal B smell like a burnt hamburger.
They do a lettuce wrap. They can attempt to be gluten free gf. Very easy to do - just ask and they are happy to do it. Don’t know if it is possible to make the lettuce wrap request on the kiosk. Very nice team.
horrible and slow service. charged us twice. then made us ho to the back of the line before we could fix it. cook was eating food while still cooking. under staffed and definitely low rate employees.
This place needs to be replaced by ai and
robots
Awesome staff. Lady behind the counter was alone and acting as cashier and server. She remained polite and calm even as the line grew. She apologized to everyone for the minor wait and took great care of each customer. SMASHBURGER, please allow customers to give tips on credit cards! They deserved them today! Great service
Restaurantji Recommends
Employee is RUDE!! When I asked for a PRINTED RECEIPT they pointed to a sign and said they COULD NOT GIVE ONE! When I asked again and that I needed one for business expenses reimbursement, they said "THAT'S YOUR PROBLEM!" No way to contact corporate customer service WITHOUT a RECEIPT. What a joke of a business!
Atmosphere: 1
Food: 3
Service: 1
Worst smash burger location I've ever been to. Burger was cold, cheese wasn't melted and bun was stale. Tots were sitting in a 1/4 inch of oil.
Hard to ruin a veggie burger, but they did it successfully.
Atmosphere: 4
Food: 2
Service: 5
For an airport location to specialize in Smashburgers and to not serve them until 1pm "lunch" is ridiculous! The Smashburger breakfast sandwich, that's on the menu board is not available. The Tots on the menu board come in 2 sizes. Not at this location. Only 1 size offered. Front counter cashier didn't seem to care. They had at least 2 dozen ppl walk away,
in the 30 minutes I saw while waiting on flight, due to only serving breakfast at 11:30am on a Saturday. This establishment needs a redo, which would be hard to do with the amount of money they are losing. New mgmt is needed.
Atmosphere: 1
Food: 3
Service: 1
Couldn’t get their supplies together and failed to serve food on time very rude
Would not recommend
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg & Cheese Sandwich
Loading...