🚨🚨Avoid this greasy mess!!! 🚨🚨 DO NOT EAT HERE
Darrel Penner
Traveling this Christmas with my family we got to the airport in time for Smashburger and it was sooooooo. . . . good!!
Atmosphere: 5
Food: 5
Service: 5
Jean Claude Correa
Unfortunately, this was a very poor experience. From the start, the place had only one person working, which caused extremely long delays in preparing orders. To make it worse, they served orders from people who arrived after us first, even when those orders were larger.
This location is inside an airport, where people are on a tight schedule, and delays like this can easily mean missing a flight. This level of disorganization is unacceptable in an airport setting.
On top of that, after taking and charging us for the order, we were told that they could not serve the milkshakes because the employee was alone and the kitchen was dirty. No refund was offered, nor any proper solution.
I understand staffing issues happen, but you should never charge for items you can’t serve, especially in an airport. Very poor service. Not recommended.
Laura Miller
7:30 a.m. Dec14: walked up to counter. Worker was seated and stared away from me. She stood up after 15 seconds and logged in. I asked for a milkshake and she said she couldn’t make it because she was alone. I was the only person in line. Rude and terrible customer service.
Service: 1
Dain Vossar (Galaxy Wanderer)
Disappointed in this one, I was. Ordered the Deluxe Chicken Smashburger, expecting a flavorful bite worthy of a traveler in need of fuel. Instead, the sandwich arrived looking a bit… weary from its journey. The flavors didn’t quite rise to the occasion, leaving this Jedi master wishing the Force had been stronger with that chicken patty.
But fear not — redemption came in the form of the tots. Golden, crispy, and seasoned just right, they were little spheres of hope in an otherwise lackluster meal. Truly fantastic, those were.
With limited quick-food options in this terminal, Smashburger still serves its purpose — but choose wisely, hungry traveler. The path to satisfaction here may lie more with the sides than the sandwich.
Atmosphere: 2
Food: 1
Service: 4
Charles Bessen
I ordered a burger with no cheese. I waited 20min. Took it back to my gate and they made it with cheese. If you want a chance to eat before your flight and have a dietary restriction of any kind I recommend you avoid this restaurant. I was thankful they were able to refund me before my flight, but I would have liked to have eaten.
Atmosphere: 1
Food: 1
Service: 1
Pretty Toes
An eatery in the airport. Always smells good.
Atmosphere: 4
Food: 4
Service: 4
Brian Willhoite
Great food! One of the best burgers.
Atmosphere: 5
Food: 5
Service: 5
A Z
I always thought this chain was a bit more elevated than your typical McDonalds but boy was I wrong. I got a classic smashbuger and smash tots. And I’m hoping it was just the low quality work of this particular location. The burger bun itself was soggy, crushed in and not even stacked right. So it came to me slanted when I opened it. More than half the tots were not covered in the rosemary seasoning as advertised so it was just like regular tots. Hopefully I didn’t get charged more for the special tots. Last thing, is the tots were dripping with so much oil that you could see a pool at the bottom of the container. Please, if you are frying things, then let it sit outside the frying oil for a bit before you place it in any container. The food is not supposed to be soaking wet.
Atmosphere: 2
Food: 2
Service: 2
Sabrina Sturgeon
I ordered a meal here and it was very hot and fresh. I enjoyed the meal. The cashier was friendly.
I went back up to order a milk shake right before my flight and the cashier walked up, greeted me, and then proceeded to walk away to help two other customers after already engaging me.
Once they took my order I waited 20 minutes for a milk shake because the staff forgot my order. I had to remind them. They almost mistakenly made it vanilla when I ordered chocolate and I had to correct them as they were making it. I was the only order being made and the staff member stopped several times to have conversations with people further delaying the order. I don't like leaving negative reviews, but the worker who made the milk shake proceeded to grab a spoon by the head side (the part one places in their mouth) with their bare hands and put it inside the milkshake which is just really gross. I was worried about missing my flight and was overall annoyed by how the employees hardly made the order a priority. I just felt like I was ignored most of the experience.
Awful. Waited 45 minutes to get my food and had to leave without it as my plane was leaving. They are incredibly slow, ran out of ingredients to make milkshakes, and were unfriendly. Do not order from here.
Atmosphere: 1
Food: 1
Service: 1
Jacob Croley
Slow would be generous. Never got egg sandwich after waiting 20 minutes. Not that busy. Cook seemed to only do one order at a time.
Atmosphere: 1
Food: 1
Service: 1
Chris behan
It is at the airport so nothing fancy. Burger was as expected and servers were nice and friendly.
🚨🚨Avoid this greasy mess!!! 🚨🚨
DO NOT EAT HERE
Traveling this Christmas with my family we got to the airport in time for Smashburger and it was sooooooo. . . . good!!
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, this was a very poor experience. From the start, the place had only one person working, which caused extremely long delays in preparing orders. To make it worse, they served orders from people who arrived after us first, even when those orders were larger.
This location is inside an airport, where people are on a tight schedule, and delays like this can easily mean missing a flight. This level of disorganization is unacceptable in an airport setting.
On top of that, after taking and charging us for the order, we were told that they could not serve the milkshakes because the employee was alone and the kitchen was dirty. No refund was offered, nor any proper solution.
I understand staffing issues happen, but you should never charge for items you can’t serve, especially in an airport. Very poor service. Not recommended.
7:30 a.m. Dec14: walked up to counter. Worker was seated and stared away from me. She stood up after 15 seconds and logged in. I asked for a milkshake and she said she couldn’t make it because she was alone. I was the only person in line. Rude and terrible customer service.
Service: 1
Disappointed in this one, I was. Ordered the Deluxe Chicken Smashburger, expecting a flavorful bite worthy of a traveler in need of fuel. Instead, the sandwich arrived looking a bit… weary from its journey. The flavors didn’t quite rise to the occasion, leaving this Jedi master wishing the Force had been stronger with that chicken patty.
But fear not — redemption came in the form of the tots. Golden, crispy, and seasoned just right, they were little spheres of hope in an otherwise lackluster meal. Truly fantastic, those were.
With limited quick-food options in this terminal, Smashburger still serves its purpose — but choose wisely, hungry traveler. The path to satisfaction here may lie more with the sides than the sandwich.
Atmosphere: 2
Food: 1
Service: 4
I ordered a burger with no cheese. I waited 20min. Took it back to my gate and they made it with cheese. If you want a chance to eat before your flight and have a dietary restriction of any kind I recommend you avoid this restaurant. I was thankful they were able to refund me before my flight, but I would have liked to have eaten.
Atmosphere: 1
Food: 1
Service: 1
An eatery in the airport. Always smells good.
Atmosphere: 4
Food: 4
Service: 4
Great food! One of the best burgers.
Atmosphere: 5
Food: 5
Service: 5
I always thought this chain was a bit more elevated than your typical McDonalds but boy was I wrong. I got a classic smashbuger and smash tots. And I’m hoping it was just the low quality work of this particular location. The burger bun itself was soggy, crushed in and not even stacked right. So it came to me slanted when I opened it. More than half the tots were not covered in the rosemary seasoning as advertised so it was just like regular tots. Hopefully I didn’t get charged more for the special tots. Last thing, is the tots were dripping with so much oil that you could see a pool at the bottom of the container. Please, if you are frying things, then let it sit outside the frying oil for a bit before you place it in any container. The food is not supposed to be soaking wet.
Atmosphere: 2
Food: 2
Service: 2
I ordered a meal here and it was very hot and fresh. I enjoyed the meal. The cashier was friendly.
I went back up to order a milk shake right before my flight and the cashier walked up, greeted me, and then proceeded to walk away to help two other customers after already engaging me.
Once they took my order I waited 20 minutes for a milk shake because the staff forgot my order. I had to remind them. They almost mistakenly made it vanilla when I ordered chocolate and I had to correct them as they were making it. I was the only order being made and the staff member stopped several times to have conversations with people further delaying the order. I don't like leaving negative reviews, but the worker who made the milk shake proceeded to grab a spoon by the head side (the part one places in their mouth) with their bare hands and put it inside the milkshake which is just really gross. I was worried about missing my flight and was overall annoyed by how the employees hardly made the order a priority. I just felt like I was ignored most of the experience.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Not all that great as advertised. Very salty
Expensive
Atmosphere: 5
Food: 5
Service: 5
Awful. Waited 45 minutes to get my food and had to leave without it as my plane was leaving. They are incredibly slow, ran out of ingredients to make milkshakes, and were unfriendly. Do not order from here.
Atmosphere: 1
Food: 1
Service: 1
Slow would be generous. Never got egg sandwich after waiting 20 minutes. Not that busy. Cook seemed to only do one order at a time.
Atmosphere: 1
Food: 1
Service: 1
It is at the airport so nothing fancy. Burger was as expected and servers were nice and friendly.
Atmosphere: 2
Food: 4
Service: 4
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